Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...
Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...
What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle. **L...
I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**
We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...
This is the conversation I just had with a live chat “specialist”. I am very disappointed in Rogers. *Image rejected due to Keep personal info private* ***Edited Labels***
I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again ***Edited Labels***
Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...
All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...
My daughter who works from home had just informed me the wifi had been out more than an hour when I opened our bill from Rogers and discovered that the charges for internet and TV had just gone up another $4 each plus tax, so $10. Did anyone hear of ...
With everything else going up and the promise by the government that Rogers monthly cell bills will not increase, it was a dirty move by Rogers to raise my bill right before the merger. With NO warning,my last months bill was increased. If I increase...
I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...
I was informed that I am now legacy customer by your legacy internet team and there is no more internet support for me. Somewhat concerning for someone working from home. I phoned 18664464830 yesterday at 5 and left a message and have not heard ba...
So I know I May receive some judgement for this but I accept my onus in this. So back in June of 2022, Rogers had sent a message stating they were canceling my account and so they were sending it to collections. And I just decided Welp that’s what th...
I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works! Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...
Hello, My Dad recently passed away and my parents Rogers bill is in his name. My mom is an authorized contact however I don't believe she will be able to make changes to the account unless the account holder name is changed to hers. I spent quite...
I'm on the Phone lease agreement with Rogers and my term is going to end and i got two options either to buyout the phone or return the phone. For buyout i have to pay $630. I'm planning to return my phone and get a new phone on lease again. And her...
On March 16, a technical specialist came to me and installed new equipment.Everything worked, but on March 19, the Internet disappeared and the modem started flashing orange.On the same day, a specialist came and fixed everything, the Internet worked...
I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers. ***Edited Labels***
I have 4 months remaining on my contract for 2 lines, looking to get out of the contract and return the phones. I realize I will have to pay the device balance, but if I return the phones early do I pay the upfront edge? *** Edited Labels ***
