I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...
Billed roaming charges. Was not in USA. **Labels Added**
I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spe...
Hello! Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they p...
When will the previously announced 200 GB tier for Connected For Success be made available? Haven't seen it put up yet? ***Edited Labels***
I hope someone can help. I have not received SMS text (verification code for web banking) from my bank in Italy for the past three weeks. I called Rogers and they say it is not on their end. I called the bank in Italy and they say Rogers is blocki...
I have timers, camera's etc running off my internet so I'd like to keep it active and only suspend the tv portion. **Labels Added**
Hi,I have received a call from them regarding an offer for my mobile plan. I have accepted the offer. In doing so they have done my credit check. They said that I will receive an email from them regarding the offer. Its been more than two weeks but n...
Disney thru rogers wont do anything. When i click activate thru rogers it takes me nowhere.. **Labels Added**
Rogers, your phone number of 1-888-764-3771 has now been blocked. You see I made the mistake of answering this call. After the last time I told you I wasn't interested in any promotions or anything of that matter. Please do not call just to say thank...
To Whom it may concern, I have been trying for one month to get a second to ignite the TV box. I called 888-764-3771 at least three times and waited for someone to answer my call for at least 2 hours, but no one came. Finally, I went to a Rogers st...
Has anyone else dealt with the ridiculous, archaic, unsafe, transphobic name change policy? You can literally change your name over the phone if youve gotten married, but if youre changing your first name (as trans folks often do, not to mention coun...
I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR fo...
I cancelled my home bundles home services in january . I paid services up to date and was continued to be charged. Contacted multiple times to have services refunded and after 5 attempts was told it would be fixed . Here we are almost a year later an...
Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...
Anyone else feel compensation is in order? Lost money in business deals because of the outage! **Added Labels**
I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...
I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...
So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell. Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...
I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...
