Resolved! Activation fee
Why do we need to keep paying activation every time we renew our contracts with Rogers. I’ve been a loyal customer for 20 years and they keep charging this bogus fee. ***Added Labels***
Account Support
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Forum Posts
Resolved! Device upgrade timing for Upfront Edge
I'm in Upfront Edge Program with monthly device credits which is coming to an end in July. The terms tell me I should return my phone by July 06, 2023 to avoid repayment of Upfront Edge Amount. My question is,If I upgrade my device now (to Pixel 7), ...
Resolved! Incorrect Activation Date
Writing in to see if anyone else has encountered the same issue and what the resolution ended up being. moving into new condo on July 1st new condo does not offer my previous ISP so I called in on June 12th to get started with a new internet/tv pack...
Resolved! Payment Date
Hello.. Why do you keep changing the date payment is due every month? If the difference is only day or two I wouldn't complain as much, but its been swinging to almost 2wks difference (example on month its due on 26th and the next month its due on ...
Disney+ subscription AFTER the free promo
My free 6 months of Disney+ ends tomorrow. I don't want to keep paying through Rogers, but I want to start a one-year subscription for their slight savings option. How do I/can I do this? **Labels Added**
Unexplained International Text Messages on Bill
I just woke up and saw that i got $200 charged on some international messages to US which i never sent. I have seen people having the same issue in the past. Can someone guide me through the process to fight it with rogers. I spoke to rogers represen...
Inadequate Customer Service Reps
I was incorrectly billed and charged for services that I was told was free, because they are upgrading the modems in the neighbourhood for usage. I received a bill charging me $200+ for something I was told it was supposed to be free. After over an h...
Can’t Get Rogers Internet Alongside Bell... I Really Don’t Get It
I currently have Bell Wifi, which I'm happy with. We decided to change our TV to Rogers for the Ignite feature (being able to speak into the controller to find suitable movies, etc.). Once the Ignite TV was installed, we discovered there was no strea...
Resolved! Very Bad Experience with Upfront Edge Program
I had a very bad experience with rogers lately. So at the end of last year (2022), my plan was coming to an end and after the rogers outage I decide to leave rogers. So I went to the phone store to return the phone so I could cancel my plan, I gave t...
Rogers Win Back- Complete Scam and Total Waste
Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal. When the "preview" of the bill arrived - EVERYTHING WAS WRONG. The total amount charged, no watch data included, etc. ...
Resolved! Returned equipment, but told we have to return something that we never had in the first place
I had set up an ignite internet for my grandparents and have recently changed the plan onto a new account for them. With that completed we had to understandably return equipment from the previous set up, as rogers was sending them new equipment. Curr...
so hard to get the same deal as new customers
So this isn't new but why is it so hard to get the same deal as new customers do, i have to play the game just to get the same deal. I pay 80 for 100gb which was a good deal but its not good when I don't need that much or wana to pay for things I'm n...
Resolved! Missing documents?
Received email for account change but no attached documents (Residential Service Agreement, Terms of Service.) Who do I contact for that? *Added Labels*
Losing a long time customer over $50
I wanted to voice my disappointment with the abysmal customer service I received today via FOUR different agents. I contacted Rogers after being told I have $50 in data overages this month, as my home internet has been in and out of service so often ...
Resolved! LikeWize Sent the Package and UPS lost it
I have lost my phone and as per Likewize they sent the package with Next Day Shipping but UPS has lost the package and Now UPS is not changing their status to missing package. (Already filled a claim), Likewize is saying UPS hasn't reached out to the...
Resolved! Spent all day on the phone trying to find out why I had no service.
After 5 transfers and 3 promises of warm hand offs (of which not one happened) I'm sitting here with the same technical support problems I had when I initially reached out to Rogers for assistance early in the day. Not one department whether Loyalty,...
Cancel
Can't wait to get out of this company, lucky for you I can't afford 350.00 sheckles to bid adieu and go elsewhere!!! *Added Labels*
Want to cancel after terrible service.
For 9 days this far I've been trying to work things out with Rogers, but they keep bouncing me back and fourth between departments and no one knows what they are doing.It first started when I tried to edit my flexchannels and it caused the service to...
Resolved! Credit Account Balance
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
rogers ignite connection and wifi problems
I lost connection to my iBrantford ignite wifi box at ten this morning. Can not connect to Tv. Using phone to connect my computer to the internet. ***Added Labels***
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