Resolved! Unprofessional Live Chat
This is the conversation I just had with a live chat “specialist”. I am very disappointed in Rogers. *Image rejected due to Keep personal info private* ***Edited Labels***
Account Support
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Forum Posts
Long Distance Calling
I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again ***Edited Labels***
Get ready for a rate increase
Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...
Ignite Services Disconnected Unexpectedly
All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...
Recent Bill Increase?
My daughter who works from home had just informed me the wifi had been out more than an hour when I opened our bill from Rogers and discovered that the charges for internet and TV had just gone up another $4 each plus tax, so $10. Did anyone hear of ...
Phone bill hike
With everything else going up and the promise by the government that Rogers monthly cell bills will not increase, it was a dirty move by Rogers to raise my bill right before the merger. With NO warning,my last months bill was increased. If I increase...
Resolved! Disney plus subscription
I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...
What is the number for Ignite?
I was informed that I am now legacy customer by your legacy internet team and there is no more internet support for me. Somewhat concerning for someone working from home. I phoned 18664464830 yesterday at 5 and left a message and have not heard ba...
Rogers Account Suspended and to be Cancelled but Billing Continues
So I know I May receive some judgement for this but I accept my onus in this. So back in June of 2022, Rogers had sent a message stating they were canceling my account and so they were sending it to collections. And I just decided Welp that’s what th...
Data No Longer Works After Plan Change
I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works! Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...
Resolved! Changing the account holder name
Hello, My Dad recently passed away and my parents Rogers bill is in his name. My mom is an authorized contact however I don't believe she will be able to make changes to the account unless the account holder name is changed to hers. I spent quite...
No refund on the tax even after returning the phone from lease???
I'm on the Phone lease agreement with Rogers and my term is going to end and i got two options either to buyout the phone or return the phone. For buyout i have to pay $630. I'm planning to return my phone and get a new phone on lease again. And her...
No service
On March 16, a technical specialist came to me and installed new equipment.Everything worked, but on March 19, the Internet disappeared and the modem started flashing orange.On the same day, a specialist came and fixed everything, the Internet worked...
Billing problems
I was told if I disconnect the connection within first 30 days I’ll nit be billed and I cancelled the very next day. I still received the bill after having modem shipped back to rogers. ***Edited Labels***
Resolved! How early can i return a phone and not pay upfront edge charge
I have 4 months remaining on my contract for 2 lines, looking to get out of the contract and return the phones. I realize I will have to pay the device balance, but if I return the phones early do I pay the upfront edge? *** Edited Labels ***
Cancellation issue
Rogers sold me a new internet connection and made me sign a contract. Then management called me and gave me the option to terminate the contract without termination penalty and get a new connection. Been trying to resolve this issue since 22 Jan 2023...
Resolved! Retention
Been a customer for 25 plus years. Currently have legacy internet, premier TV and home phone unlimited canada. Bill will be north of 300$ next cycle after promotions end. Is there anybody on this board that can help to reduce this pricing . Consideri...
Billed for old TV & Internet
I migrated to the bundled ignite service in August 2022. I was billed for both the ignite service AND my old TV and internet for two months. I did get a credit for one month of TV service after my first phone call (on my October 2022 bill), but rep...
Resolved! Temporary Suspension of Wireless Lines
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
Resolved! No customer retention value
I have been with Roger's for 30+ years, I have such an old account number that of the 5000 before me it's unlikely many of us are left. I am frustrated that of the 4 phones my family has, I always have to call to find out that my current plan is out ...
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