Spent all day on the phone trying to find out why I had no service.

[dhere38]

After 5 transfers and 3 promises of warm hand offs (of which not one happened) I'm sitting here with the same technical support problems I had when I initially reached out to Rogers for assistance early in the day. Not one department whether Loyalty, Retention, Support or Billing were able/willing to help me answer why my Ignite service was continually going down today and the previous day. Funny thing is the technical issue wasn't really bothering me. It was the lying and games being played at my expense that has pushed me to the point of cancelling my service and return to Bell. Even customer retention, a department designed for customer loyalty and commitment, couldn't even perform a warm transfer. Customer loyalty tried to upsell instead of addressing my connectivity issues...LOL. Having worked my entire career for Fortune 500 company's in technical analyst positions I can tell you this is by far the worst case scenario for any company. However due to the lack of competition they've been allowed to perpetuate this level of ineptitude upon their customer base and do so without concern. Sad state of affairs.

***Edited Labels***

[RogersZia · Accepted solution]

Good evening @dhere38,

Welcome to the Rogers Community Forums!

Service issues are quite inconvenient, it's also unfortunate that you weren't able to find a resolution for the tech issues for some time. 

Have you posted your technical issues in the Community? The Community has over 600,000 users and a selection of Resident Experts that are able to assist with almost any question or concern you may have.

Additionally I also see that my colleagues from our moderators' team have also responded to your private messages a couple of times without success. Please reply to our PMs and we'll be happy to assist you further. 

RogersZia

[dhere38]

Explain to me how your response to a customer who's service is down is helpful. I'll be moving over to Bell.