03-11-2023 06:01 PM - last edited on 03-11-2023 07:42 PM by RogersMoin
Switched back to Rogers after enjoying a happy 3 years at Telus with no issue as the Rogers Win Back Team offered me a great deal.
When the "preview" of the bill arrived - EVERYTHING WAS WRONG. The total amount charged, no watch data included, etc. I called Rogers promptly, reported the inconsistencies, and the service agent said someone would call me back in the next few business days to resolve the issue. Weeks later I receive the first bill for more than 6x the amount quoted, with no rebates, and still no one can figure out how to add my watch to the plan, which was supposed to be done immediately. Terrible service. Not worth saving a few dollars a month.
*Added Labels*
03-13-2023 06:39 PM
Hello @VCorrigan,
Welcome to the Rogers Community Forums!
Our aim is to always provide a best in class experience, I can see that your experience hasn't been reflective of that. We don't usually have access to the offers presented by the Winback team, looks like my colleague had requested a call back from the appropriate team.
Since we do not have the same offers as the said team, we can explore alternate options to address the billing concerns. Please send us a PM @CommunityHelps for further assistance. Click here to learn more about our private messaging system.
RogersZia
05-18-2023 12:30 AM
05-18-2023 02:12 AM
06-17-2023 09:20 AM - edited 06-17-2023 09:21 AM
Roger's winback is a joke, you would think with all the advanced tech available now varies departments could easily communicate with each other. I was offered a wonderful deal that ended up charging me $20/month more then was quoted plus they had the gull to charge the $50 connection fee. Total joke. Returned everything. I made sure to open the phone take off all the covers and such. Not only did they loose my business again promptly they also wasted money with the return and having to sell the new phone at a discount. All they had to do was honor the deal, they wouldn't. I also made sure to over pay my last bill (on my wife's account, which I also cancelled) by 8 cents so they would have to send me a check, which they did, best part is I'm never going to cash it, have fun reconciling your accounts.
06-18-2023 03:44 AM - edited 06-18-2023 03:57 AM
Whether you are offered a deal by a Rogers agent, or a third-party company agent (working on behalf of Rogers) from perhaps Zedd Customer Solutions (I think that's what it's called), errors do occur, quite often. When they are minor, it's usually not necessary to get an Office of the President agent involved, however, when they are major errors, I would always recommend contacting the Office of the President to help coordinate things more efficiently (especially when the agent(s) you have spoken to, refuses to honour the deal, or correct all the errors, or extra charges.
I do tend to agree that it's often not worth the risk to put off switching to a different provider, if you might get stuck returning the equipment because the deal wasn't honoured .. . Even perhaps by the Office of the President agent which does sometimes happen (which would probably infuriate me).
The part about having Rogers mail you an 8-cent cheque (because it costs them more than 8 cents to mail it to you), reminded me of something similar that my Dad would often do in the 1970's (I think). I hadn't thought of it until shortly after I finished reading your post. He would procrastinate paying the energy bill I think, but to avoid any possibility of a late fee (I think that's why he did it), he would damage the punch card, so that it couldn't be properly read by the machine, causing it to be processed at a later date by a staff member. It worked all the time, so I think he just did it to be a pest.
Anyway, perhaps that explains why I seem to be fascinated by too many silly things.
By the way, I don't think it's a good idea to not cash the cheque, simply because it's best to have your account situation finalized. The longer it remains in some kind of limbo, the easier it might be for somebody to hijack your account, and perhaps start a cell phone account that a collection agency will try to get you to pay.
It shouldn't be possible to hijack your account, but based on your recent experience with Rogers, do you really think it's worth the 1% extra risk? If you already ripped up the cheque, it might be wise to log into your account each month you still have access to it, just in case you see a new cell plan on your supposedly-dead account.
Happy Father's Day to all the Fathers that enjoy putting a pause on progress, in order to get more people involved in doing more mundane work.