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My Account has been Suspended

Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...

jdvasil by I've been around
  • 12183 Views
  • 1 replies
  • 0 likes

My Wireless Grandfathered Plan Pricing & Data Add-Ons

This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...

ShyDong by I've been here awhile
  • 2312 Views
  • 4 replies
  • 0 likes

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens.  You realize that the same people that exis...

RockinR by I plan to stick around
  • 16477 Views
  • 88 replies
  • 3 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by I've been here awhile
  • 1737 Views
  • 2 replies
  • 0 likes

Resolved! Cancelling Monthly Data Add-on

Worst customer service ever. I have been fighting for nearly 4 months to get 2 data add ons removed from my account. I received a text saying I was close to being over my data, & I could text to add on extra data for $10 or $20, which I did. A few da...

Gaesimm by I'm here a lot
  • 4971 Views
  • 11 replies
  • 0 likes

Does Rogers match competitor's plan prices?

I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...

brilang by I've been here awhile
  • 2479 Views
  • 1 replies
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wireless plans for healthcare workers in ON?

I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario.  Does that still exist and how can I go about getting myself back onto that plan?      **Labels Added**

allant by I've been here awhile
  • 2108 Views
  • 1 replies
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Speed Pass with Rogers Infinite Plans

Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...

Vinay9676 by I've been around
  • 6199 Views
  • 1 replies
  • 0 likes

Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by I've been here awhile
  • 1444 Views
  • 2 replies
  • 0 likes

Digital TV Promotions for Premier Package

Hi, I want to know if there's a available deal/promo I can apply to if I want to upgrade from Popular TV to Premier TV (digital TV)?I currently have Popular Digital TV and Ignite Internet 150. At least for a few months until the technician install fo...

ReneHache by I plan to stick around
  • 1784 Views
  • 1 replies
  • 0 likes

Resolved! Bonus Data Added Without My Authorization?

Hello.My current plan is a Corp plan that allows for 5 GB per month. I am 10 days into my cycle and suddenly I’ve gained an additional 5 GB of data ( total 10gb).Is this some temp bonus or did someone make some unauthorized changes? Haven’t received ...

Resolved! Made changes in the app but billing never changed

April 23rd I made changes in the app that showed my bill would be halved. 1 month later nothing changed, tried again and same result. I called in and they had to do it themselves. How do I get paid back the difference for the bill I was expecting?   ...

Neale by I've been around
  • 1232 Views
  • 1 replies
  • 0 likes

Resolved! Self-Install Ignite TV service

I have to wait 3 months for an ignite upgrade???   Okay so here’s the situation: I have been a rogers customer for 2 years and my original bundle discount ended ( and my bill went up $107 a month , so I called up after getting the hike and spoke with...

gord123456 by I've been here awhile
  • 3653 Views
  • 7 replies
  • 0 likes

Resolved! IPad Pro 11 inch

I am wanting to know which version the iPad Pro is that is being sold1 gen or 2nd genThanks

wix1 by I've been here awhile
  • 1286 Views
  • 2 replies
  • 0 likes

Adding Internet to Digital TV?

My girlfriend's parents do not currently have internet, they only have a OLD tv package which they refuse to give up. Due to the pandemic, it is getting increasingly difficult for them to keep in touch with family, so I bought them a tablet for famil...

leeg84 by I'm here a lot
  • 1491 Views
  • 2 replies
  • 0 likes

Digital Internet/TV and moving

Hello,   I have digital internet/cable in my house. It works just fine. I'm moving and the call center person said Rogers can't move digital services because it requires a tech to come in the house (and they won't because of COVID). The call center p...

batch82 by I've been here awhile
  • 2292 Views
  • 3 replies
  • 1 likes

Resolved! Data overage consent for Rocket Hub?

  Apparently there was a change in the CRTC Wireless Code and now mobile users have to consent to increases in data usage and charges. Unfortunately this seems to apply to Rocket Hub users as well because I've had to call support two times now to rem...

Dastrum by I plan to stick around
  • 14288 Views
  • 57 replies
  • 0 likes