Account Support
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Forum Posts

Billing Issues

Hi, I was offered a BYOD plan from Rogers with great incentives. I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my phone ...

Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Why can't I use a purchased Ignite TV box on my account?

I recently bought a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month. The box recognizes Rogers but of course fails activation. What ever happens to fair play practice? I own 2 old PVR before the upgrad...

egberto by I've Been Around
  • 5 replies

Please change the structure of the "Billing" Web Page.

When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!! Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize together...


misrouting digital cable support calls

Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...

mascf1 by I Plan to Stick Around
  • 2 replies

Resolved! Ignite Internet Gigabit Ultd upload change? noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps. for anyone that has 30 right now is it being lowered to push us to upgrade? *Added Labels*

LePeR1898 by I Plan to Stick Around
  • 3 replies

SMS issues

I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...

Moving Order

I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...

RAE3 by I've Been Around
  • 1 replies

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite. Is this true? I don't want ignite! ***Edited Labels***

mrpete by I Plan to Stick Around
  • 9 replies

How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time. **Labels Added**

Parasons_88 by I've Been Here Awhile
  • 4 replies

Account Transfer

Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...

Wireless Service Interruption - Credit?

When signing in, I get this pop-up: Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit. I was wonderi...

OLDYELLR by I'm a Senior Advisor
  • 7 replies

Resolved! Email Confirmation

I received modem and smart tv, but I still haven't received confirmation email. ***Edited Labels***

CJ731 by I've Been Here Awhile
  • 2 replies

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've Been Around
  • 4 replies