Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Cancellation Fee Waived Yet Still Showing on Bill

Rogers called and offered me a deal in December 2024, and I explicitly asked the agent if this was a contracted promotion where the agent indicated it was not. Then, I tried cancelling my bundled services on February 12 where I was told there would b...

jjzhu by I've been around
  • 300 Views
  • 1 replies
  • 0 likes

Resolved! How do I know when my contract ends?

I started my service on April 12, 2023. I brought my own unlocked device. I looked at my contract that they emailed me back then, but I can't find anything telling me a length. This is what I'm working with. I have been trying to find answers by sear...

Internet Return Label

I canceled my internet with Rogers back in January. However, they never sent the return label to send back the equipment and I hit with a charge. I called again about returning the equipment and they were supposed to send the label (again), but I hav...

Fraud Department does not exist at Rogers!

Hi, I ported my number from Fido to Rogers over the weekend, and what should have been a seamless process has turned into an absolute nightmare. My account was canceled within minutes without any warning, notification, or explanation. I had to chase ...

caiog by I've been around
  • 393 Views
  • 1 replies
  • 0 likes

Got an offer on Pro 2G Internet

I got an online offer for Pro 2G Internet for $85.00 a month but if I read the offer I believe it says there's a one time charge of $165 Express Setup fee , is this correct,  Also is there any hidden fees for modem rental? I really wish Rogers offers...

Resolved! Rogers has messed up our services in both our houses

Hello,   I want to commiserate I hope with other people here just to get the stress out. I called Rogers on March 15 to continue a discount at my daughter's student house. They tried to upsell me but I said no I didn't want to pay more. They offered ...

LJoyP by I plan to stick around
  • 2310 Views
  • 13 replies
  • 0 likes

Cancelled account

I am awaiting about email regarding returning equipment from my deceased husband's account. It was cancelled more than a week ago. Please provide information on whenni should expect to receive the email for label.ThnxW.   **Labels Updated**

Wsterl by I've been here awhile
  • 726 Views
  • 5 replies
  • 0 likes

Rogers Collected twice on our account for 3 consecutive years

In October of 2021 my Father signed up for Rogers Ignite and Rogers internet service.  He signed up for a bundled package that Rogers was promoting at the time.  I need to mention that my Father was 88 years old at the time.  Immediately following hi...

tpell by I've been around
  • 429 Views
  • 1 replies
  • 0 likes

Misapplied Payment to old account

I'm hoping this reaches someone or anyone that has any power to help me.   It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...

xyz121 by I've been here awhile
  • 3630 Views
  • 15 replies
  • 0 likes

Resolved! Cannot Get a New Password from Rogers IT Technical Services

1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...

i75Dave by I plan to stick around
  • 2820 Views
  • 8 replies
  • 0 likes

Help

Hello, 3 months ago my number changed by itself and now I am paying an extra $80, my zip code and all my information has changed and the employees at Rogers store say they can't do anything, I am really tired of this situation. Customer service is al...

Faruksdl by I've been around
  • 279 Views
  • 1 replies
  • 0 likes

Billing Discrepancy

Incorrect Financing Plan and OverpaymentWhen I initially signed up for my current plan, the Rogers employee at the store mistakenly placed my phone on a financed plan instead of a leasing plan. After noticing the error, I visited the Rogers store at ...

Nima99999 by I've been around
  • 209 Views
  • 1 replies
  • 0 likes

Accidentally changed numbers

I just got off the phone with Roger’s because I wanted to get my old number back after accidentally changing it, meant to change my son’s number. They said it’s from a different carrier and gave me a number for something along the lines of porting. H...

sidhu47 by I've been here awhile
  • 1201 Views
  • 3 replies
  • 0 likes

Billed for services before activating SIM

I'm a new customer with Rogers just switching my account over I received my sim chip 3 days ago and started in my phone and received a disconnection notice as I've already been charged for a month worth of billing my first month was supposed to be fr...

Bulk Account Support

Hello,I'm moving into an apartment that has a bulk agreement with Rogers. They told me to call 1-855-759-5856 in order to set up my account. However I've now called that number 4 different times, all within their supposed working hours of 9am to 7pm,...

RobRob1 by I've been around
  • 299 Views
  • 1 replies
  • 0 likes

Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 3822 Views
  • 6 replies
  • 2 likes

Rogers call centre staff

Can Rogers please employ phone support staff who can speak clearly in English! How can I communicate with someone trying to help resolve my issue when I can’t understand a word they are saying!   *Added Labels*

ronmilne by I've been around
  • 289 Views
  • 1 replies
  • 1 likes

Cancellation fees on a contract

As if rogers needs more money !  Recently they up'd the price for boxes,  which in itself  was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money)  you will e charged 15.00 per month if you cancel b...

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 9442 Views
  • 9 replies
  • 0 likes

Resolved! Services during suspension period

Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...

Maralsn by I've been around
  • 967 Views
  • 7 replies
  • 0 likes