The customer support team needs to improve their skill. I see my bill is wrong: $39.95 with the plan itself and I am supposed to have $5 discount for setting up the auto payment, but I did not get the discount. I went on online chat to find out w...
The service I received from Tyler at Champlain Mall store in Dieppe, NB was exceptional. Very helpful, pleasant and knowledgeable. This young man should be recognized by your management team. Joanne *Added Labels*
I want to thank Priyanka from call customer service-billing enquiy department. She explained my billing enquires clearly and listened with patience and dedication to work. I wish you all the success in your career and life. Thank you again. **Label...
Bonjour a vousJe tenais à prendre quelques minutes pour vous mentionner que j'ai reçu un service à la clientèle exemplaireSachez que vous avez une employée exceptionnelle et que si tout le monde étais comme elle le service à la clientèle serais extra...
hey so i recently switched from rogers to Bell MTS as a phone company cause my Rogers contract is up (I got a 2-year contract) Rogers says I never paid my past bill with them, which I did because I got an email saying the payment was confirmed. plus ...
I'd like to speak with someone in the President's Office regarding this matter. My 1-week account was supposed to have been closed in September 2023 following payment and statement showing $0. In September 2024, I received an emailed statement from...
Previous service I thought was inconvenient to be interrupted once a month. I was with them 10 years. Was going to upgrade to high speed and didn't like their offer. So young rep came to my door and usually I turn them all away. But this day I agreed...
To whom it may concern, I am writing to formally address a situation that has caused significant inconvenience and frustration since my recent move to Rogers from Freedom Mobile in August 2024. I activated a Samsung Galaxy Fold 6 at that time and was...
I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at the...
Hi - I raised this topic on a Reddit page and I was suggested to post here in order to get help. Here's the background and problem statement: I had good success in using Rogers 5G service over the summer at my cabin. Before getting the service, I w...
I got en email saying I haven't returned the equipment after cancelling services with Rogers.In fact I sent it the day after, and they received it the day after I sent it. It was a signature item so tell me how they signed for it but claim they didn'...
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...
I pre-ordered the iPhone 16 Pro Max 512GB through the online portal. The advertisement stated that the $70 setup fee would be credited, but my recent bill still includes this charge. The only credit applied was the $40 booking fee. Please address thi...
I was able to open my email all day yesterday. Then all of a sudden around 6:30PM. I no longer have access. I call the chat line and was on the conversation for 3 hours. No help. Called today 1 employee told me it's my fault, I canceled the account i...
Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...
Today May 30, 2024, I've received my Rogers bill. Since I see the payment amount is not the same as before, I look into the details. I found that I was charged with a movie rental of $24.99. I've the Ignite TV only because it needs to be bundled in o...
You made changes to my account, that is password protected, by person who expressly not allowed to make changes to my account. This is not the first time this has happened. Revert those changes you agreed you were not allowed to do.
I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months! This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...
I have tried to get thru to the loyalty team. After 3 attempts and “dropped” callsOn hold from customer service being transferred for 45 minutesMy patience are running out!I have been with Rogers for almost 20 years.Worst experience so farStill no re...
This post is about feedback of agent: It would delightful to connect agent such as Christina, we were chatting regarding what are the charges it's going to have for next month, agent was really keen with explanation , here we are pay gratitude over t...
