I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancellation fee, but since I am moving to another country, I would not have to pay any fees. I told him that I would not cancel if I had to pay any fees. He told me that I don't have to worry there will not be any cancellation fees. I returned the modem and cables on 04.12.2023 and I received a bill and was charged a cancellation fee of $350 on 06.12.2023. I have been calling customer service for 2 days. I cannot contact with any costumer service representative, even though I wait for 1 hour. So, how can you solve this problem?
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