Moving to USA and charged for cancellation of Internet

[Ozzy5]

I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancellation fee, but since I am moving to another country, I would not have to pay any fees. I told him that I would not cancel if I had to pay any fees. He told me that I don't have to worry there will not be any cancellation fees. I returned the modem and cables on 04.12.2023 and I received a bill and was charged a cancellation fee of $350 on 06.12.2023. I have been calling customer service for 2 days. I cannot contact with any costumer service representative, even though I wait for 1 hour. So, how can you solve this problem?

***Edited Labels***

[LordDrakkon]

You might want to reach out to Billing at 1-877-559-5202

[nnnnnnnnnn2233]

They are wack! Same thing is happening with me rn.

[RogersYasmine]

Hello @nnnnnnnnnn2233 and @Ozzy5 ,

I hope this message finds you well. Thank you for being a part of our community. 🙂

How far into your term offer are you? I regret to advise that if you are more than 30 days into your agreement with us, you are still responsible for paying an early cancellation fee if you decide to cancel before your term is complete.

Unfortunately, we do not waive these fees if you are moving to a new address outside of our cable footprint or outside of Canada. So sorry for any disappointment and we appreciate your understanding in this matter. 

Kind regards,

RogersYasmine