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Forum Posts

FedEx - how to contact them

My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't.   The customer support is non-ex...

physical SIM to eSIM not functioning

Okay so I've upgraded from an Iphone 6 to an Iphone 15 and im trying to convert my old physical SIM into an eSIM. I know the instructions on how to do it, but everytime I try to do it, the website says that somethings wrong on Rogers end and then loc...

i8zombie by I've been around
  • 338 Views
  • 1 replies
  • 0 likes

Resolved! Roam like home extra charge

My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...

Johnm09 by I've been here awhile
  • 463 Views
  • 2 replies
  • 0 likes

Resolved! Best Number To Call

I was sold a subscription to Rogers last week and am having my installation today.  The sales rep promised me a 1 month long trial of my package free of charges, but there has been no confirmation to this effect coming from Rogers, while I have recei...

Pinot2016 by I plan to stick around
  • 857 Views
  • 8 replies
  • 0 likes

Winback offer

Hello,I received a winback offer after leaving Rogers and called customer service in the hope of taking the offer. I was told by customer service that there was no note made of any offer presented by winback. I don't know what I can do now because cu...

Yelch by I've been around
  • 834 Views
  • 1 replies
  • 0 likes

Cell Phone purchase

On Oct 11th we decided to finance a iPhone 16 through my Rogers account, we did all the filling out stuff online and when we hit checkout my card was declined and then i got a text message from my bank asking me if it was me making the purchase. Not ...

Can't pay on credit card!!!!!!!!!!

When I enter my credit card number, the Rogers output gives an error message: "Error! Please enter a valid card number"   Isn't this happening to anyone else?!?!?   Btw, the organization/presentation/interface of this forum is AWFUL!   Ppl are paid b...

Pguy by I plan to stick around
  • 274 Views
  • 1 replies
  • 0 likes

Resolved! Customer Service Wait Times

Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service.    **Labels Added**

JG4849 by I've been around
  • 4485 Views
  • 6 replies
  • 3 likes

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 1722 Views
  • 4 replies
  • 4 likes

Charged $2137 when i have no service with Rogers

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...

QueenTeejay by I've been here awhile
  • 302 Views
  • 2 replies
  • 0 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 1233 Views
  • 4 replies
  • 1 likes

RPP Passcode

I have been with Roger’s for 17 years and I never had issues with them. However suddenly my RPP expired and I need a Passcode. For 2 months I am trying to get a Passcode without success.There is a form online that I filled out and ask for the Corpora...

avegiard by I've been here awhile
  • 430 Views
  • 2 replies
  • 0 likes

Returning Internet Customer - Credit Check?

I’m a current Roger’s Wireless customer (good standing no missed payments), and previously had an internet account (cancelled, in good standing no missed payments). I’m looking to reactivate the internet. From what I’ve seen itv looks like there shou...

mhosein by I've been here awhile
  • 355 Views
  • 2 replies
  • 0 likes

Save & Return deadline

So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...

Irish6240 by I've been here awhile
  • 1139 Views
  • 3 replies
  • 0 likes

Phone return and upgrade

Hello. My save and return contract expired last month and I wanted to return my current phone for a newer one. I was wondering how long after my contract expires can I return and upgrade my phone. Like what’s the window to return my phone after the c...

Resolved! Triton Global - Third Party Charges

I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...

Resolved! How to get a copy of my recent chat transcript

I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan.  When the chat ended I selected email a copy of the chat but I did not receive it.  Is there anyway to get a copy now? Thanks   **Labels Updated**    

Fiffy by I've been here awhile
  • 530 Views
  • 3 replies
  • 0 likes