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Rogers error still eating up my credit!

My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but they s...

Resolved! No longer able to access TSN or Sportsnet online

I have a Rogers Popular TV Package (non-ignite TV I guess). I used to be able to watch TSN, Sportsnet, etc. from my computer. But now I'm getting an error on both platforms saying that my subscription has expired. What's going on here? Do I need igni...

Ralph99 by I've Been Around
  • 2191 Views
  • 2 replies
  • 0 likes

Ignite TV Box - Delivery Timelines

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever. ***Edited Labels***

carlb by I Plan to Stick Around
  • 791 Views
  • 4 replies
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Resolved! Change TV Package

I would be very appreciative if someone could help me change my tv package from primium to basic. Kindly note, we have several international channels (Italian, Telelatino, Salt and Light), and would like to maintain these channels/additions. We would...

Mzacch by I've Been Around
  • 703 Views
  • 1 replies
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When does the previous month's bill get posted?

I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...

Jelaar by I've Been Around
  • 404 Views
  • 1 replies
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Resolved! Renewing Services - 2021

So, billing issues due to Rogers error, and over 3 hours on the line with Live Chat agent and nothing is resolved. It is the year of 2021 and a simple renewal of service can still be this complicated. Finally I get to experience the nightmares that s...

Zifeng by I've Been Here Awhile
  • 735 Views
  • 2 replies
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Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've Been Here Awhile
  • 616 Views
  • 3 replies
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No Service

I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised. And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and a...

kevinf2015 by I Plan to Stick Around
  • 817 Views
  • 3 replies
  • 1 likes

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data. *** Edited Labels ***

Remembering why I left Rogers...

Sort of a little rant. Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes. And at the time had over priced plans (back in the 3 year plan days) Decided to come back (2 weeks ago fr...

Dugath by I Plan to Stick Around
  • 615 Views
  • 2 replies
  • 0 likes

Resolved! Unable to change Account Username

I have been trying to contact support for a long time now, and I get nothing in regards to why I'm unable to change the username associated with MyRogers account. Every time I go to my settings and change the information, I'm greeted with same "Somet...

Resolved! Digital Service Fee?

Just curious. Why are we still being billed for Digital Service? A fee shows up separately on our bill. I would've thought we're all digital except for the cutting-edge folk who trap signals in the ether via some arcane device. This whole "video-radi...

Cap07 by I'm a Reliable Contributor
  • 513 Views
  • 2 replies
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Resolved! AppleCare+ or Rogers premium protection plan?

I just got a new iPhone 12 Pro and decided to get the premium protection plan with it. But now I’m looking at AppleCare and wondering if I should just get that instead ?From what I understand, AppleCare will only charge 100 something for accidental d...

tiffjg95 by I've Been Around
  • 474 Views
  • 1 replies
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Issues with Our Service

We are with the Rogers Ignite 150 - Unlimited plan (stated on the bill) with Rental of Gigabit WI-FI modem. We have experienced dropping of wi-fi since October/November. After opening tickets, exchange of a modem, and Rogers looked at wrong tickets, ...

Fawkes711 by I've Been Here Awhile
  • 742 Views
  • 2 replies
  • 0 likes

Collection issues

Hi there, About 5 years ago, while facing financial difficulties I missed my bill payments. Rogers then gave my account to a Collection agency and they called me and I made the payment to them. They then assured me that the payment is confirmed and t...

Notafan3 by I've Been Here Awhile
  • 976 Views
  • 4 replies
  • 0 likes

Smart Home Monitoring - Control -> Automate Package

Hello All, Looking on advise and details for my situation. I've had the Control package for 2 years as of today and my promo has expired. I'm looking to pay the same but can't even get through hour long wait on the phone and chat. I took the time to ...

Artine by I Plan to Stick Around
  • 409 Views
  • 1 replies
  • 0 likes