When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it. Tried again and again, does not work. 65 minutes on the phone with two...
Cannot get my promotion because of a technical error at Rogers. Online with tech support and they cannot even get through. Why do they send promotions when you cannot get them. Bell here I come!!! ***Added Labels***
Ordered a new phone for my niece and received it this week. Now waiting on the return package so I can ship back the old phone. Received a phone call from Purolator advising that they couldn't deliver because Rogers provided an incomplete address an...
I had rogers ignite internet and also sent the tv box as a promo even though i said i wont use it i was sent it anyways. I have since moved 6 months after to a new location where i cant get internet service so i had it canceled. I was only told to re...
I got an email offering me 6 months free of Disney on Jan. 23/23. I clicked on the link today and it says it has expired. The email says "redeem within 83 days". How do I get ahold of Rogers on this? I live chat box would be very helpful. *** Edi...
Hi, does anyone know if Rogers offers some type of bundle where you'll get unlimited home internet and a family mobile phone plan? I don't need cable or any landlines. I'm not too good with phone mumbo jumbo so maybe I'm missing something on their we...
20 year customer.Paying $40 a month more than a new customer with a significant amount of less features ***ADDED LABELS***
I have called 5 times so far2 times before the calls below!! Third call: (took over 2 hours to get call back)Great woman was very helpful, but took too long and I had to re-schedule. She told me she would then call me back next morning. NO CALL BACK!...
Hi there! So I upgraded from my iPhone 12 Pro on Black Friday to an iPhone 14 Pro Max, the phone just came in the main today, however I still do not have a return kit, nor any emails for it for that matter. This is concerning me due to the fact that ...
Hi, its been more than 20 days, likewize has rejected my request and not responding to my escalations. they have even stopped responding to my calls and emails. please help. ***Edited Labels***
Is there any way to turn off roam like home permanently and just use international minutes?I need to make 2 phone calls when I'm away on two different days, seems ridiculous to pay $30 with RLH. ***Added Labels***
HelloI have lost my phone and working with likewise to claim my phone. I received order agreement online which does not have IMEI of phone but have my name , device , purchase amount and proof of purchase I received with shipping box does not have pu...
Hello everyone, The equipment return nightmare. Looks like this is a pretty common experience but I shipped my Ignite internet equipment, wires and all, at Canada Post on January 7th. Today, Jan 26th, I received an email saying that they di...
December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...
Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...
Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...
I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...
I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...
Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...
Have been on multiple chats - usually they disconnect when I'm being transferred to a specialist who can help me close the account. Tried a different tactic by calling in and I'm on hold now (fingers crossed) but it's been more than an hour of "than...
