My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
I was recently overcharged on my bill by $430 and the procedure for this is to credit with a refund in the next month or two - while I appreciate the helpful support I received, it’s frustrating that I am still expected to pay such a high amount out ...
I am a costumer with my phone plan. I decided to switch my home internet wifi from Fizz to switch with Rogers. Worst idea ! If I would’ve known I would have closed my account with Rogers and switch everything somewhere else ! I spent at least 12 hour...
Hello,I have returned my phone after my 2 years edge financing terms were finished and I want to leave Roger’s. Can I request the change after I get the email from Roger’s that they have received my phone in their warehouse? I really don’t want to ha...
I only owe under 90 dollars approx. On my phone. I want to pay it off no with absolutely no penalties???? *Added Labels*
I’ll be visiting Paris in the near future and I’ve been investigating buying an eSIM “card” rather than pay (through the nose) for Rogers’ Roam Like Home. So I’m wondering if there’s anything I need to know beforehand that isn’t necessarily explained...
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
I know that if you do not want to incur any roaming charges during travel the standard default answer is to turn off all cellular data, and put your phone in airplane mode. Or even remove your Rogers sim card altogether. Would the following setup w...
I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...
2 days ago I had an offer to purchase iPhone 15 with trade in for $15 month. I was going to go into store today but cannot find the offer anymore. Was I dreaming or is this offer over. Have called 5 different stores in my area and no one is answering...
Trying to upgrade my device to iphone 15 pro. The only option I'm provided for my plan is the Infinite Premium plan at $115. WHY is this the only option I'm provided. I don't need all that comes with that plan and it's an outrageous amount of mone...
I was using Bell for the past 2 years. I had gotten a great mobile plan with Rogers and decided to see if I could get a better deal for internet as well. I come to realize it has been the biggest mistake and decision. Within less than 1 month with Ro...
I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the o...
I just migrated home internet from Fido to Rogers and I am trying to pay the rogers bill using chequing account from TD easyweb. (I am aware there are other ways of paying the bill but paying online with chequing account is what I need) MyRogers acco...
I tried activating my Roger’s number which I ported to a different network. I provided all documents for validation and they are still requesting for my bank statements. Why is that and is there no other option for the validation other than the bank ...
I suggest Roger’s revisit customer service training. I visited a Roger’s store to clarify info received by sales call from Roger’s. I would like move more services to Roger’s but the sales associates I experienced either lied or were not interested i...
I Bought Iphone with a protection plan from rogers. Then my phone was lost and i contaced rogers.Then they asked me to contact the Likewize( which was not disclosed to me earlier that my protection plan is from likewize and terms and conditions with ...
How do I have myself added to someone’s account who I have POA for? *Added Labels*
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
