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Resolved! Adding family member to authorize account changes?

What is the process to add a spouse to access and make changes to my Rogers Mobile account? For context, my plan has my spouse's mobile phone number and mine. The account is in my name. Should I become incapacitated, my spouse will need to access the...

Hmm by I'm a senior enthusiast
  • 587 Views
  • 1 replies
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Customer Service

Why are some of your customer service personnel so unhelpful? It’s almost like they are reading from a script and unable to reason/think independently? Pam; Shohaib as examples - both male support (for clarification).Why are we not able to connect to...

Adebaba1 by I plan to stick around
  • 1851 Views
  • 9 replies
  • 5 likes

Home internet installation delay

Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...

m_asif by I've been around
  • 260 Views
  • 1 replies
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Credit Limit back on account after upgrade

Hi there we signed up with Rogers in December and had a credit limit. The credit limit seemed to have been removed based on account activity (paying bills on time) so we both upgraded our phones recently and the credit limit is back on. Can someone p...

aoneill25 by I've been here awhile
  • 289 Views
  • 1 replies
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Multi-factor Authentication (MFA)

Your Multi-factor Authentication (MFA) system is a pain-in-the-??? ..... I don't want it and don't need it - and don't tell me I can turn it off because your web site will not let me turn it off.......... if you insist we use this waste of time I wil...

stan1234 by I've been here awhile
  • 1256 Views
  • 10 replies
  • 2 likes

Rogers Credit card mess!

I had been a shaw customer for the last 30 years with no problems.  When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones.  The clerk suggested the Rogers credit card;  if I connected my phones and inter...

Joanna-61 by I've been here awhile
  • 462 Views
  • 3 replies
  • 0 likes

Telephone Number transfers from Fido to Rogers & Chatr

I have transfered two phones from Fido to Rogers on May,23 and one phone from Fido to Chatr on May,24. In first two phones (403xxxx916 & 403xxxx816) transferred to Rogers procedure quite smoothly.But have very bad experience on third phone (403xxxx06...

Ed8916 by I've been around
  • 287 Views
  • 1 replies
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Phone Service Suspension Unpaid Bill

I am writing to express my deep frustration and seek urgent assistance regarding a series of distressing events linked to my outstanding phone bills with Rogers Communications. My phone was disconnected due to these bills, and when I contacted custom...

seepen03 by I've been around
  • 313 Views
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Resolved! Delivery to the wrong address

I have spent over 8 hours trying to get roger’s to change my delivery address and they have not: Now it is on fed ex and getting them to call fed ex seems nearly impossible. At this point whoever gets it might as well just return it and send it back ...

NathalieN by I've been around
  • 335 Views
  • 1 replies
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Wide calling charges

I have received my cell phone bill yesterday, where as i found i have been charged with $47 for long distance call to the US calling, while i was buying this phone, i was told to you have US-canada wide calling or text message, later i called represn...

Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan   I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked   ...

Jplmd by I've been here awhile
  • 595 Views
  • 5 replies
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win back team

hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back.   *Added Labels*

Return label to send equipment after cancellation

I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...

Dave140 by I've been around
  • 436 Views
  • 1 replies
  • 0 likes

Crazy expensive mobile

Well after ridiculous discussions with customer service at Rogers where they are offering me less data than the new plans for more money, i finally left the stupidly expensive bills at Rogers and cut my phone bill in half! Note: EVERY OTHER SERVICE p...

eeebbb by I've been here awhile
  • 263 Views
  • 1 replies
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Misapplied Payment to old account

I'm hoping this reaches someone or anyone that has any power to help me.   It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...

xyz121 by I've been here awhile
  • 687 Views
  • 5 replies
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Payment made to a closed account

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...

Nee1023 by I've been around
  • 1388 Views
  • 3 replies
  • 0 likes

Account disabled

As of last night we’ve been unable to access Roger’s.com email account.  Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo.  Coincidentally the day before w...

DLAB by I've been around
  • 694 Views
  • 4 replies
  • 1 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 634 Views
  • 3 replies
  • 1 likes