I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
Its been two weeks since Rogers was scheduled to install my Ignite bundle and nobody showed up. Waited on hold for over 2 hours that day, nobody could help me nor find any information for me - was told someone was going to call me back in 15 minutes ...
If they email you with a Order ID number does that mean I was approved for the phone **Labels Added**
I moved to an area in Quebec from Ontario where I could not transfer my home internet because Rogers did not service the area. I had no choice but to cancel and go with a new company. I have transcripts proving that I would not be charged the “early ...
waiting for 1:40 min to get an agent on the phone on march 14th 2024. got an agent who did not want to tell the name, some "Daren" or "Garen", he just wrap up on me when i wanted to write it down and ask to spell it for me not to make any mistakes wi...
Facing issue from past 1 month no one is helping. I have 3 business accounts bought 2 phones on 1 of the accounts and lost 1 handset. Was paying for likewize insurance everyone and now they are not giving me the replacement phone ***Added Labels*...
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
Trying to upgrade iPhone & plan for well over 2 months. Escalated issue twice to Office of the President since Feb. 1/24. Rogers agents promised someone will call back in 3-5 days. It's already been two weeks and still no calls from Rogers. How long ...
I found out this morning that Email to SMS has been discontinued as a service. I found this out because I never received an emergency text message. Rogers never notified me/did notify me on a bill (I looked at my bills)/didn't notify me because I wa...
I am writing to express my deep dissatisfaction with the recent experience I had with Rogers, specifically with your representative, Malika. Today, I contacted Rogers to address an overcharge on my bill and to discuss new mobile phone plans. What sho...
I have an account with Rogers and I have two numbers with them. They charged me for texting two numbers from the US:558 198 ****558 199 ****Both numbers are invalid and the messages could’t be delivered because the numbers do not exist. I realized th...
When I called to migrate my Fido account I was served like a king with the best offer and big smile ... All the discount they could find and placed an order for a pre-owned (like-new) iphone 13. Now , I have received the phone that I'd like to return...
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
Last year we wanted to change our tv package and shed channels we don't watch and don't want to pay for, our monthly bill was way too expensive. Instead of assisting us with a new package Rogers offered a discount on our monthly bill, which we accept...
I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit...
I called to consult when my contract will be end, the agent told me it is Oct 8th 2023 . Currently there is no promotion, my service fee will go back to no discount which will double the bill from $67 to $130. Thus, I called back on Oct 13 to cancel ...
On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your order' email).After the week I figured something was wr...
Biggest mistake of my life to be rogers customer , in future I'll make sure not getting any where near rogers even if i have to pay more , i am trying to reach rogers customer care for last 1 week and every time people putting me hold and kept me wai...
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
