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Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 375 Views
  • 3 replies
  • 0 likes

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 716 Views
  • 2 replies
  • 0 likes

Resolved! ROAMING CHARGES

Hello, Rogers community.    Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked c...

AMANGANDHI by I've been around
  • 13677 Views
  • 35 replies
  • 0 likes

Changing my provider after this

They billed me 500$ for 11.5gb of data that I used after my data ran out. But after my 5gb was done I immediately bought a new plan so that I wouldn't be charged for more. But no I ended up being charged for 500$ and another 260$ because apparently I...

Carl061 by I've been here awhile
  • 221 Views
  • 2 replies
  • 0 likes

How to return equipment after cancellation

Was on hold last nite for 90 minutes got through cancelled all devices gave me postal info to send back equipment s then was told something not working and would call me back today at noon. No call yet wth   *** Edited Labels ***

magbail by I've been here awhile
  • 235 Views
  • 2 replies
  • 0 likes

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I'm here a lot
  • 6031 Views
  • 50 replies
  • 6 likes

Exchange

I ordered an iPad 10 by Mistake . I wanted an iPad Air. It's not going to be delivered until the 3rd. Do I have to wait until it comes to order the iPad Air?

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 24930 Views
  • 28 replies
  • 8 likes

My number got changed due to website lagging

Hi yesterday night my phone number got changed due to rogers website lagging issue . I tried calling rogers CSR multiple times but no help they said I have to call business line as I have small business account and business Csr are closed . Is there ...

Souravsaab6 by I've been here awhile
  • 171 Views
  • 1 replies
  • 0 likes

Unjust Charges for Unsent Canada to US Messages

I noticed that I had been billed $7.65 for sending 17 Canada to US messages and an additional $1.80 for supposedly sending 4 more messages of the same nature on another line. However, I can categorically state that I did not send these messages. This...

Hellos19 by I've been here awhile
  • 210 Views
  • 3 replies
  • 0 likes

Misrepresentation by Rogers

Recently, I received a call from a representative of Rogers who offered what seemed like an exceptionally appealing deal to switch providers. After a detailed 45-minute conversation and assurance of the terms, I decided to proceed with the switch to ...

Roam like Home - Unexpected charges

My family was travelling overseas for 2 weeks. We turned the Cellular off and also turned Roaming off prior leaving Canada. When we received our latest bill, we noticed each phone was charged for a day or two of roam like home charges $12 per day for...

Customer Service - No call back

After waiting for 35 minutes for a Business Customer Service Agent, the first thing I did was give the Agent my cell phone number and request her to call me back if she drops the call. She took down my number and then said, okay let me place  you on ...

Credit Score Affected by Internet Activation

Hello, Rogers,I installed rogers service, and I got checked hard credit score check. Without getting concern from me. And, my score got down by 10 points. How ca I get back these score.   **Labels Added**

Henil2472 by I've been around
  • 162 Views
  • 1 replies
  • 0 likes

NOT HAPPY AT ALL!!!! Ignite

They changed my account charges me for 2 months of ignite and also a late payment. With previous account I had a credit never recieved that!!!! New bill is over $330 can't afford that on a pension. . !   **Labels Added**    

JoanR by I've been here awhile
  • 378 Views
  • 5 replies
  • 0 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 454 Views
  • 3 replies
  • 1 likes

Fraudulent New account opened under my name

This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...

Kasrawiz by I've been around
  • 201 Views
  • 1 replies
  • 0 likes