My 88 year old mom with hearing issues is having a heck of a time trying to access promotions and get rid of TV services (keeping internet and phone). She tried talking to 4 different service representatives but she couldn't make out what they were s...
Rogers has to be by far the worst company I have ever interacted with. Avoid setting up any services with at all costs. Customer service takes an hour every single time, and they can’t figure anything out. The company is also a logistical failure and...
I have received the worst customer support so far! Today, I received a bill of $735.87 for one single month! Rogers has been absolutely terrible and is going to lose a long customer because of their extremely unorganized customer support! In the past...
On November 13 I called rogers to cancel my ignite tv service as my 2 year contract is up and they doubled my bill. $228 dollars for tv and the programming is just repeat channel after repeat.That aside it took me over an hour on the phone to do this...
What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**
Which credit bureau does Roger’s bank pull credit reports from when you apply for the Red or World Elite Mastercard? Is it Equifax or Transunion? It appears for phones/cable it’s Transunion.
Typically, how long does it take to receive a call from the winback team? ***Edited Labels***
Today ends a six month mess trying to resolve an issue just trying to obtain cell service. Back in June 2024 I was a Rogers customer and switched to Public (who I highly recommend now). Rogers called me back and said they would match what Public phon...
Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email addr...
Hi Dear, I would like to change my Bell mobile line to Rogers. Kindly advise. Best regards, Hassan Mahmood **Labels Updated**
Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not? ***Edited Labels***
Hi, I have another phone number with a different carrier that I currently use on the same phone alongside my Rogers line. One sim card other e-sim. Is there a way to transfer this number to Rogers to avoid paying the extra monthly fee to the oth...
I have messed up the return of my Rogers equipment: I had two returns to do, both with Purolator, one for Rogers modem, and the other one completely unrelated (home appliances). And I attached the Rogers shipping label to the wrong boxes. The trackin...
My current bill indicates the following: "Your services include:Unlim Can-Wide Calling//-Unlim Can-Wide Txt,Pic&VidMsgs//- 1000 LD mins frmCan to US&1000 Intl LDmins frm Can to BGD, CHN(incl.HK), IND, MEX & UK.See rogers.com/longdistancefor pay-per-u...
It is now Mission Impossible to getlive person from Rogers customer service. I see that there is a something called Virtual Assistant Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...
Will the automatically send me a cheque or must I call them?
hi, I have cancelled Rogers home internet and Rogers's customer service told me to return the modem to one of the stores in North Vancouver. I went to Park Royal and Capilano mall stores and they told they do not accept it. I have 30 days to return ...
Hi, I am a user who returned 2 devices via the official Rogers store. However, I received an invoice to show up to pay one of the device amounts of $230 CAD.I can provide recipt what I got from Rogers store. ***Added Labels***
Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...
Hello Everyone,I Received a call today from a Rogers number. I am always skeptical receiving calls from any company now, so I often don’t answer but today I did by accident and then hung up. I thought it was a scam call. When I called the number back...
