Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...
My plan name is 5G Infinite Premium with 1000 US & 1000 Intl Long Distance minutes. I called Rogers to confirm which countries are included in the 1000 international minutes, and they told me that India is included and that I could make calls to Indi...
I returned Rogers equipment for my Internet and ignite TV in September, but now in October I still haven't received an email confirming my return, and I'm getting emails warning me that late fees will be charged soon. I have tracking information conf...
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up. When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message...
I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised ***Edited Labels***
I subscribed Rogers Nokia 5G Home Internet Gateway and the agent said that you will not be charged any setup fee and you can take the Nokia modem for free. I used the service for 20 days and then returned the modem and canceled the service.Now I rece...
My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't. The customer support is non-ex...
How do you downgrade a Roger’s phone plan? *Added Labels*
Okay so I've upgraded from an Iphone 6 to an Iphone 15 and im trying to convert my old physical SIM into an eSIM. I know the instructions on how to do it, but everytime I try to do it, the website says that somethings wrong on Rogers end and then loc...
My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...
I was sold a subscription to Rogers last week and am having my installation today. The sales rep promised me a 1 month long trial of my package free of charges, but there has been no confirmation to this effect coming from Rogers, while I have recei...
Hello,I received a winback offer after leaving Rogers and called customer service in the hope of taking the offer. I was told by customer service that there was no note made of any offer presented by winback. I don't know what I can do now because cu...
On Oct 11th we decided to finance a iPhone 16 through my Rogers account, we did all the filling out stuff online and when we hit checkout my card was declined and then i got a text message from my bank asking me if it was me making the purchase. Not ...
When I enter my credit card number, the Rogers output gives an error message: "Error! Please enter a valid card number" Isn't this happening to anyone else?!?!? Btw, the organization/presentation/interface of this forum is AWFUL! Ppl are paid b...
Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. **Labels Added**
Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...
I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...
I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...
Over the past year or so, Rogers has been continually adding the Super Sports Pak to my Ignite TV account, even though I have never requested it. Each time this has occurred, the first information I received was an email "confirming" changes to my se...
I have been with Roger’s for 17 years and I never had issues with them. However suddenly my RPP expired and I need a Passcode. For 2 months I am trying to get a Passcode without success.There is a form online that I filled out and ask for the Corpora...
