So upset. We had the whole family with Rogers. Recently my husband and Ii switched. More recently we asked our daughters to pay their own phones as they are all adults and more importantly my husband was diagnosed with stage 3 cancer in which he had ...
As if rogers needs more money ! Recently they up'd the price for boxes, which in itself was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money) you will e charged 15.00 per month if you cancel b...
I have been on calls and chats with Rogers for weeks on end and spend 2.5 hours last Sunday on the phone. They opened a case# to solve my problem and never called me back...........I am on hold once again to speak to someone and the girl will not put...
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...
I received my return equipment waybill and it only contains the 3 TV Boxes. (I’m assuming it’s understood that includes the remotes?)I also have a Modem and a Nokia box that isn’t listed on the waybill.I tried talking to a specialist on chat and phon...
Decided to switch from Bell to Rogers. Went online and purchased a phone with a plan. Received an email saying the phone was ready for pickup, location was unfortunately 45 mins minimum from my place. I get there, my account has been flagged for frau...
Something is really wrong with how Rogers is doing business. Long story... I was in a chat to upgrad my phone to a New package that included Travel... called .... blah blah blah +Travel. When I was done with this the agent said that she can offer ...
Pathetic service and no transparency This is to express my frustration regarding the unauthorized changes to my account, resulting in excessive charges. On October 27, 2024, I ported number out my number A and added C. I was assured no changes would...
I'm generally pretty happy with the Rogers services I get, but they fail miserably with the Chat sessions. I started a Chat at 8:30PM and was informed I was 29th in the que. Long story short, I was waiting for 1hr 45+ minutes and 2nd in the que when...
This is close to being a scam because I've been fighting with LikeWize for a month and a half for a simple cell phone repair. When I bought the cell phone, Rogers advised me to buy the LikeWize insurance that they offer because it was a Samsung Galax...
Hello Everyone,I Received a call today from a Rogers number. I am always skeptical receiving calls from any company now, so I often don’t answer but today I did by accident and then hung up. I thought it was a scam call. When I called the number back...
hi, I have cancelled Rogers home internet and Rogers's customer service told me to return the modem to one of the stores in North Vancouver. I went to Park Royal and Capilano mall stores and they told they do not accept it. I have 30 days to return ...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hello, I am trying to add my son as a level 1 authorized user. Can someone confirm if he is and if he isn’t, can he be added? Thank you ***Edited Labels***
I've been on the website trying to pre-order an S25Ultra without using the Save and Return option.. I can't seem to be able to do it. I haven't gotten a new phone since the release of the S22Ultra. Normally they would just divide the cost over 24 mon...
New Customer as of Saturday, January 25. On My Rogers account, I have been unable to log into the "Exchange Flex Channels (so for 5 days, as Wednesday now). When I hit the "Exchange Flex Channels", I get this message: "Sorry, there's a problem on our...
Rogers had a promo to subscribe to Disney+. Afterwards, I received a fair number of Disney+ promo emails. I clicked on "unsubscribe", and was taken to a page that indicated "we have received your request to unsubscribe" and "please allow 10 busi...
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
