I cancelled my account with rogers back in march due to unfair data charges, and I thought I paid them everything I owed. 5 months later my wife gets a text from metcredit witch I found out is a collection agency , told my wife was most likely a scam...
Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...
Rogers is charging me for price 365 without my authorization and agreement. it refunded my a certain amount in july 2022 but restarted billing from aug 2022. it is overstating it’s reported revenue and fleecing the customer **Labels Added**
I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed. Now, I need to unsubscr...
Good night! My name is Igor Constantoglo I am a client of Rogers until recently I liked the service of this company but after the incident I am very disappointed in the work of their employees!!! a very unpleasant situation happened to me !!! I recen...
I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...
I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer. ***Edited Labels***
I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...
Customer Service is inefficient, untrained and difficult to undestand. eSIM card is impossible to get! For more than 2 weeks now I was trying (unsuccessfully) to get the eSIM card - 3 calls to the call center, twice I was promised I will receive on...
Hello, Rogers community. Today I got my bill with extra charges mentioned in it about roaming charge for 1 day only. I was out of Canada for about 5 days and I did not make any calls or used any data still I got charged for roaming. When I asked c...
Why does Rogers keep charging late payment fees for bank payments that were made and posted on tiime? If Rogers can't get their sheet together with the banks, then why are they charging the customer late fees for their own inadequacies, not just once...
Do retired employees get a discount? If so how long do they get it? ***Added Labels***
I just got my roger ignit internet and mobile phone plan, but they told me that I have 2 different accounts and I forgot my internet account number. I couldn't find it in the welcome email too. please help ***Edited Labels***
Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only. ***Edited Labels***
HiI am thinking of upgrading to Ignite Internet Gigabit 1.5 (current offer)My EXISTING bill is due on around 23- 28 Aug 2023.If I upgrade will I have to pay my existing bill PLUS the new offer,or will my existing bill be absorbed into the new offer (...
I've been paying my bill manually - it's been affordable and manageable - but, I decided to switch it to 'Automated Payments' - for this month - and it was a MASSIVE MISTAKE. I am not sure what happened but Rogers claims that the money wasn't on my...
On December 20th, I had purchased a second phone and added a second line to my main line. Unfortunately I had to return the phone and cancel that line on January 2nd, I did it within the 30 days (Sarisfaction Guarantee).I returned the phone to the Ro...
For some reason I cannot log in to our account to view billing details, just the spinning circle on the screen..... Was fine last month and all the previous months for the last ten years or so. **Labels Added**
Is there any way that I can get rid of the "single signon" now that my account is validated. I do not want the forum to use the same password/email as my regular Rogers account for security reasons. ***Edited Labels***
I activate the roaming package $ 34 per month ie 15minitues calls and 70 SMS free . But in the current bill which I received yesterday I noticed they have charged my @ $ 15 per day .My mobile data is off . I don't know why they charge $ 15 per day . ...
