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Rogers Loyalty Rewards?

My question to 14hr Chat  "Not a question. My apologies however I'd like you to inform the rogers board of directors that I am highly insulted by the stupidity by the "that's a Wrap 2022" stating I'm a frequent flyer. Did they know I paid $7,532 ...

sharonanneb by I Plan to Stick Around
  • 118 Views
  • 1 replies
  • 0 likes

Copy of Live Chat Support Transcript

Hello,   Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!   **Labels Added**

OhHenrie by I've Been Here Awhile
  • 3753 Views
  • 10 replies
  • 0 likes

Late charges

I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end.  The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....

Yeya by I've Been Around
  • 250 Views
  • 7 replies
  • 0 likes

No easy way to cancel services

There is no way to cancel the home internet service, only way is to call customer care - which they put on hold for hours with no estimatea wait time Or a call back option. Ni option to cancel online or app.   *Added Labels*

Mak2020 by I've Been Around
  • 142 Views
  • 2 replies
  • 0 likes

Calls from NTT

Hi,Is this a legit rogers number : 1866 469 3904He called me, and said he is from ntt calling on behalf of rogers. Offered me a package of rogers ignite with basic cable for 64 bucks.     ***Edited Labels***

Rhmeed by I've Been Around
  • 7542 Views
  • 5 replies
  • 0 likes

Rogers “winback” thoughts

TLDR: rant about how disingenuous Rogers overall. They could have kept my business for a lot less than it’s costing them to get me back as a customer. 2 years ago I switched all my services from Rogers to Bell. This included internet and mobile, over...

Campbell149 by I've Been Here Awhile
  • 2263 Views
  • 8 replies
  • 0 likes

Resolved! Family plan to individual/separate accounts

Hello,    We currently have a Rogers account with three cell phone lines on it.   My line is the primary line, with the two others being additional lines belonging to my Mom and sister. We would like to take my line and my sister's and create a separ...

Hawkeye360 by I Plan to Stick Around
  • 217 Views
  • 1 replies
  • 0 likes

Resolved! Rogers not reporting to Equifax

Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...

AJCanada by I've Been Here Awhile
  • 1449 Views
  • 5 replies
  • 0 likes

How long to port old number to Rogers?

Just switched from Bell to Rogers. Found the spot to keep my old number, and started process. Been 3 days now and still not complete.Also, we have a 2nd phone, got SIM card 2 days later. Want to port that number as well, but option is not visible. Wi...

NormB by I've Been Around
  • 69 Views
  • 1 replies
  • 0 likes

Charged for Equipment that was Returned

I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...

MattMbz by I've Been Around
  • 4447 Views
  • 33 replies
  • 0 likes

Resolved! Why a hard hit credit check?

I've been with Rogers for 5 years now. I called last week as my Bill is ridiculously high for internet and home phone. Sorted out got a ref # and I was to get the ignite. No one showed up to my scheduled appt. I called back they said now they have to...

Opv25 by I've Been Around
  • 833 Views
  • 3 replies
  • 1 likes

Activate Rogers Entertainment

I have an issue with Rogers. The sales rep told us to, RETURN THE EQUIPNENT and he would see what would available in the spring. We did exactly that. When in Florida we found it was not we expected.   WHY does Rogers INSIST on shutting down the enter...

Resolved! OASYS Rogers Deal - Confirmation Email?

Hi there,I just had two Rogers reps come to my area with deal upgrades and I gave them my contact info and showed my id to lock in the deal. I then got the ‘confirmation’ email and now I’m worried…It was from: noreply@rci.rogers.com but the name OAYS...

Bre177 by I've Been Around
  • 1894 Views
  • 2 replies
  • 1 likes

transfer of responsibility

Does anyone know or have a # to contact Rogers to do this properly or what group I need to talk to. We've decided at our business to move from business plans to personal plans and have received confirmation/reference ID #'s so that my phone # does no...

Tk416 by I've Been Around
  • 227 Views
  • 1 replies
  • 0 likes

Reducing Costs

 there   Does anyone know how to reduce Rogers's Internet/TV bills significantly? We seem to be hitting around $185 month  and watch about 10 - 12 channels - more or less the same as we did when it was all analog... and yes ok there is streaming whic...

Paul1915 by I've Been Here Awhile
  • 111 Views
  • 2 replies
  • 0 likes

Return/exchange new device

Hello,I have just recently purchased a new iPhone 14 and I had an iPhone 11 Pro Max previous to this phone and I am just finding it WAY too small (to the point of having a hard time handling it) and I am also not impressed with the camera, I am think...

Why 2 hard credit checks?

I recently checked my credit score and noticed the score drastically reduced. I noticed it is due to 2 credit hits from Rogers in the subsequent days. I applied for an Internet connection on 25th Nov. But there are 2 inquiries on Nov 25 and Nov 26. B...

Arismic by I've Been Around
  • 176 Views
  • 1 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I Plan to Stick Around
  • 7245 Views
  • 18 replies
  • 0 likes

Rogers cancelled my phone line without my consent.

I accepted a plan with Rogers for 3 lines. One of them is Samsung S22 Ultra 256GB. Once I signed up I got an email that it takes 4+ weeks for phone to be delivered. I called and checked with agent, he mentioned 128GB is immediately available to ship....

cec4111 by I've Been Around
  • 99 Views
  • 2 replies
  • 0 likes