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Invoice sent in french

I dont speak french or read it and ive received my bills in french and i dont understand why. I didnt select anything for french so i dont get how this happened and i really need my settings for all my communications to be in english   *Added Labels*...

Annoyed10 by I've been around
  • 123 Views
  • 1 replies
  • 0 likes

Home Phone and TV Service Pricing for a Senior

Hi All   I've been back and forth with Rogers for almost 2 years now, re the ridiculous charge for my senior father who only has a home phone and TV. Over the past 2 years, his bill has increased exponentially. He is now paying 195.00 a month for a h...

Britaniola by I've been here awhile
  • 905 Views
  • 7 replies
  • 1 likes

eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 3869 Views
  • 7 replies
  • 0 likes

Trying to return equipment

Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck.   **Labels Added**

RB34 by I've been here awhile
  • 375 Views
  • 3 replies
  • 0 likes

Roaming Charges Dispute

I have been writing to bring the unfair charges made to my account. Rogers made calls for roam like home and msgs when i was travelling abroad. I have not signed up for those services. I have removed rogers simcard and inserted other country’s sim ca...

Hinal by I've been around
  • 235 Views
  • 1 replies
  • 0 likes

Rogers Exclusive offer plan removed Appreciation discount

I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...

janvillapaz by I've been here awhile
  • 184 Views
  • 1 replies
  • 0 likes

Resolved! SITUATION OGLITCH

my reference to my info.   I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...

Nabooski by I've been here awhile
  • 285 Views
  • 1 replies
  • 0 likes

I got a winback offer and don’t know what to do

Hi, I got a winvack offer, accepted it and was validated. The agent said that I l’m gonna get an email and what to do but I haven’t received it yet and I don’t know what to do now. I opened my account on Rogers and the offer was there but I’m not sur...

mac035 by I've been here awhile
  • 222 Views
  • 2 replies
  • 0 likes

Renew plan

2 hours to negotiate a new plan. What has thet kind of time. So fed up   **Labels Added**    

Returning equipment from two waybills in one box

Hello,We had some equipment to return. For some reason, we had two mailing labels sent with two lists. I put everything in to one box and sent it together. Now i am worried that they won’t realize the equipment was all from us and wont credit our acc...

zchamu by I've been here awhile
  • 210 Views
  • 1 replies
  • 0 likes

Return equipment

Has anyone had to return your old equipment before they will activate your new package    **Labels Added**    

Ashdeb by I've been here awhile
  • 400 Views
  • 4 replies
  • 0 likes

Resolved! Win Back team scam

On April 11th  received a call from 1833-447-6456. Agent's name was Harsimran. He asked me what plan do i have and with which company. My current plan is 35/M with Unlimited Canada and international callings, 50GB with Koodo. He offered me $35/M 70GB...

Shah111 by I've been around
  • 246 Views
  • 1 replies
  • 0 likes

Promos/Offers & Long Term Customers

Why do people hate Rogers? I get inundated with offers to improve my current wireless plan and have more data at a great price for the next 24 months. After checking the small print, such offers only apply to new customers, or existing customers only...

wheels1616 by I've been around
  • 1142 Views
  • 3 replies
  • 2 likes

Long Distance Calls/Texts I Didn't Make

I'm on Disability and very careful about my phone usage.  I have NEVER made an international, long-distance call on my cell phone.  But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...

Does Rogers even care about loyal customers?

Does Rogers even care about loyal customers? The answer is straight forward from other posts and customers, "NO". Does upper level management involved with customer service even know what is happening? Answer is "NO". But why??  I am one of thousands...

Loyal96 by I've been here awhile
  • 512 Views
  • 5 replies
  • 0 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...