I'm looking for help. I have now spoken to at least 5 different CSRs and 2 managers. Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem. So i went out and purchased the modem. Every person i spoke to until today has told me that it's a valid plan. the manager i spoke with today has informed me that it is not, and the door has been shut on me, despite the numerous promises i've been made. what are my options for recourse.
Thank you for sharing your price plan upgrade/change experience with the Community. The price plans are always changing, and some plans get discontinued. A discontinued plan can’t be added back on the account if not taken before the end date. I’m positive all the specialists and managers you have spoken tried their best to get you the promised plan. My apologies for the trouble.
If you would like we can investigate it for you, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.