5 Case numbers 244644968, 244512418, 244650594, 00663800 & 244495519 not dealt with over 5 months

[Schnitz]

My phone stopped working back in May 2024. I started 5 different cases (244644968, 244512418, 244650594, 00663800 & 244495519) which they kept saying were 'closed' but the phone never worked again so not 1 case was ever dealt with appropriately. This process took over 40 hours of phone calls and waiting on hold.

I canceled my contract as the Rogers rep suggested and shipped the phone back which I have the tracking confirmation of. Now I have been called by a collection agency.

Rogers did not once try to reach out to let me know they would be sending my account to collections AND they have no grounds to do so seeing as they have their equipment back in their possession.

I will not waste 1 more second waiting on the phone for Rogers. They can email us as clients but we can't respond via email. If email is so unsecure then why is it ok for Rogers to communicate this way? It's a crock.

**Labels Updated**

[RogersCorey]

Good morning @Schnitz,

I am sorry to hear that you've been sent to collections in this situation. I understand that it is difficult to return anything on time right now with the delays caused by the Canada Post labour disruption.

We'd be happy to take a closer look to see what is happening with your account. Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey