Copy of Live Chat Support Transcript

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I've Been Here Awhile
Posts: 2

Copy of Live Chat Support Transcript



Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me!


**Labels Added**

Posts: 864

Re: Copy of Live Chat Support Transcript

Greetings @OhHenrie!


Thank you for posting your query here in the community. We hope you and your loved ones had a safe and happy holiday season!! 😊❄️


Yes, once you have opted to receive a copy of your Live Chat transcript (which is provided before you exit the chat window), it will be sent to the email address that you provided. If you don't see it in your inbox, try checking your junk mail folder to ensure it wasn't sent there by mistake. 


I hope this helps! 



I've Been Around
Posts: 1

Re: Copy of Live Chat Support Transcript

Same here. I had 2 interactions today for an outage that caused me to miss work abd I did not receive them.