Poor service, Outrageous billing, lack of Communication

[BobTom]

As a Rogers user for over 12 yearsI have been trying for over 12 months to get any semblance of order and customer service. My billing includes fees for items I don't have, services not provided, Suspension fees without any notice on both Cell and Data and Billing totals that make no sense.

I have tried several times to get answers but everytime its either different, incorrect or no resolution at all. I have talked to people around the country, and the world, Language barriers are atrocious (non-racist reference) and even unintelligible, accents are hard to decipher or the CSR doesn't understand my questions or response. 

Jake...Can't see the light

**Labels Added**

[RogersJo]

Greetings @BobTom!

We most certainly appreciate your loyalty and tenure with us and I'm saddened to hear what has occurred. 😥 I can assure you that ensuring you receive exceptional customer service is very much at the forefront of what we strive for. All of our customer service that we provide is based here at home in Canada. 

We'd be more than happy to take a look into your account in hopes of getting your billing issue ironed out for you. Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Looking forward to hearing from you, 

RogersJo