Resolved! How do I upgrade my Internet service?
i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service. ***Edited Labels***
Account Support
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Forum Posts
Paper bill
Does anyone know how I can change from online billing to paper bill? ***Added Labels***
Misinformed while upgrading the wireless plan
Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...
Can't get SIM delivered by mail?
After 15 years rogers as cancelled my account because there sim as people can’t seem to get mail a SIM card by Canada post after months of trying and SIM cards being returned to them and no one saying a word to me after calling over and over all they...
Option to Change Flex Channels Unavailable in MyRogers
In MyRogers account I don't have the option to change my flex channels. Has this been removed? Antone know why this wouldn't be there? I cannot add theme packs or nothing. ***Edited Labels***
Financing a refurbished phone
Just curious why there is no option to finance my own device at the end of my Upfront Edge term?It looks like I can return my own device and then finance the same model of a refurbished device for $15/month. So why do I have to pay so much all at onc...
Bad experience
I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...
Cancel Sports Pack
How to cancel rogers sports pack subscription? *Added Labels*
Resolved! Support conversation with someone in NovaSvotia
Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...
Device Balance and Monthly Device Payment
can someone help me understand why my Device Balance is 0.00 but I’m being billed $24/month for Monthly Device Payment? ***Edited Labels***
Refer a friend recapchat issue
Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month. ***Added Labels***
Phone and Watch Upgrade Online Process
Hi can I do an upgrade on iPhone pro max 14 512 and smart watch on a 2 year contract by order online *Added Labels*
Rogers and Likewize - Feedback
Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...
Upfront Edge Device Return
A couple weeks ago go online and do a hardware upgrade. Elect to keep one phone and return the other. Called in today to find out how am I am suppose to return the one phone as haven't received any kit to this. Because Rogers systems are so good the...
Upfront Edge Issues
Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...
Resolved! Ignite Migration & FTTH
Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...
Best Time to Change Plans?
What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle. **L...
Resolved! Where can I find my Account Number?
I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out. **Labels Added**
Resolved! Shipment Return Delayed by Canada Post
We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...
Resolved! Unprofessional Live Chat
This is the conversation I just had with a live chat “specialist”. I am very disappointed in Rogers. *Image rejected due to Keep personal info private* ***Edited Labels***
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