I have 4 months remaining on my contract for 2 lines, looking to get out of the contract and return the phones. I realize I will have to pay the device balance, but if I return the phones early do I pay the upfront edge? *** Edited Labels ***
Rogers sold me a new internet connection and made me sign a contract. Then management called me and gave me the option to terminate the contract without termination penalty and get a new connection. Been trying to resolve this issue since 22 Jan 2023...
Been a customer for 25 plus years. Currently have legacy internet, premier TV and home phone unlimited canada. Bill will be north of 300$ next cycle after promotions end. Is there anybody on this board that can help to reduce this pricing . Consideri...
I migrated to the bundled ignite service in August 2022. I was billed for both the ignite service AND my old TV and internet for two months. I did get a credit for one month of TV service after my first phone call (on my October 2022 bill), but rep...
I have just been told by one of your agents that I am not eligible for a suspension of my account due to me being a RPP customer. I am deploying overseas with the military for 6 months in a week and would like to suspend my account during that time s...
I have been with Roger's for 30+ years, I have such an old account number that of the 5000 before me it's unlikely many of us are left. I am frustrated that of the 4 phones my family has, I always have to call to find out that my current plan is out ...
Hi - I seem to have lost access to my Rogers(yahoo) email. Can you help me get the account re-activated. Tks **Labels Added**
Why are some Rogers stores still in lockdown, and not accepting health cards as IDs?? I had to wait behind a locked door today waiting for service, and when they finally responded they told me health card wasn't accepted. All other places including C...
Can I call from Canada to Ukraine for free? ***Added Labels***
I bought an iPhone 14 Pro 256 GB while I was onboard for the Infinite Plan. Got it from the store in New West, where the sales person gave me a FREE sim to share data if I have another device. Now I received an absurd bill of 191.62 dollars after I p...
I have 2 internet but I need to change only the address. Biiills come to xx john best *Added Labels*
I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
Rogers advertises Crave TV with Starz for $23.95. However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95. Is the first option no longe...
Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...
Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...
Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied Thanks ***Edited Labels***
I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...
I received a text message from Rogers about a promotion, it looked like this: When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...
