Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please contact us for more help. What's that supposed to mean? I...
I just suspended and reactivated my sister’s number for 2 months as she was out of the country that is linked to my account. I reached out asking for a temporary suspension of mine and was refused. It doesn’t say anywhere that RPP plans cannot be pau...
I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything?...
I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...
When I try to exchange my flex channels my channels that I have already selected doesn't show up. Why? ***EDITED LABELS***
I got a promotion email, and thought it's not bad, I give Rogers a try. Ever since, it had been a series of phone call and text chat to try fix everything that went wrong with them!!! Started with the router never got delivered, and the contract pr...
Hello, I created a new order over the phone with an agent. we set the pickup location to one of Roger's local stores. When I arrived at the store the agent mentioned that our order was cancelled since they didn't have any in stock. Instead of updatin...
I cancelled my Rogers Internet Service on June 18, 2023. I was told to wait for my final bill and I would receive instructions on sending my modem back to Rogers. I waited and saw my final bill but didn't get return instructions for the modem, so I...
On hold for over 2 hours to talk to billing. Tried to call yesterday and had to hang up. This is 3rd time at 2 hours ***Edited Labels***
I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...
I requested an equipment upgrade to an iPhone 14 pro max on August 4,2023. 8 days later,the order was cancelled by Rogers on the grounds that I didn’t not pickup within that timeframe.(no prior notifications as to when the order was ready). I placed ...
I subscribed yesterday to the Sportsnet and TSN theme pack but today I am still not able to watch any of then TSN or Sportsnet channels. When I attempt to watch them I get a message "This requires a subscription. To watch this program, you'll need ti...
Hello! I’ve been with rogers now for 7 years. This was my first and only rogers account. It is in good standing, paid every month, I have two cell phone lines, an iPad and smart home monitoring. Everything was fine on my account up until about 2 year...
I recently had to transfer my mobile services from Shaw to Rogers. When I received the SIM card, it came in an 8 x 10 in bubble mailer. First of all, since this is an eSIM, there is really no need to waste a SIM card and no importantly, mailing it...
If I choose to just get internet but with streaming added on, will i be able to record shows like on ignite tv? *Added Labels*
HiI am Harmanpreet (keep personal info private). My account is temporarily suspended. I have paid the bill as well today. So pls unsuspend it for me as I need it urgently for calling and texting.Thank you ***Edited Labels***
Hi there, About 5 years ago, while facing financial difficulties I missed my bill payments. Rogers then gave my account to a Collection agency and they called me and I made the payment to them. They then assured me that the payment is confirmed and ...
My friend had an account with rogers but the visa details were mine. She did not pay her bills and account was handed over to collection agency. When they contacted me telling me about the bill and it will impact my credit score, I paid it right away...
Hello, I've setup my security system to send sms to my rogers cell xxxxxxxxxx@pcs.rogers.com but the messages never arrive on my cell phone. Is this service still active? Is there any specific setting that I need to turn on in my phone or on my ...
Hi , I just joined the forum and am not sure who can help me, I would appreciate it if you could. I'm not a Rogers client I used to be a while back and now with Fido, I just found out there is a collection on my credit from Rogers from 2020 even thou...
