When I decided to add Ignite TV to my disabled son's internet service never ever did I expect to be double billed for the past 14 months starting in October 2022. Rogers, instead of using the address of the existing internet service and add the Ignit...
FYI if you are on your initial hold for a little longer than 2 hours, your call will automatically disconnect. Happened to me twice. Was on hold for a little over 2 hours and each time, the call went through (hold musics stopped), then the call dis...
Hi,I am waiting for refund cheque from 30th august. Everytime I calls in, they just say we will escalate matter and i am still waiting for it. This last time customer service rep said you can do whatever its upto you. Really disappointed with rogers ...
I was rogers customer from 2 years and I was not treated well from the customer rep so I decided to move to another provider where I got really good offer.I am still using rogers wifi despite getting calls and offers from another provider and moreove...
Called Rogers service and products on Tuesday December 12 2023, waited just over an hour to finally get a representative on the line. When I explained to the rep that my promotional package had just expired and I was just wanting to keep the exact sa...
I was offered $50 plan and now I’m told it’s $55 ***Added Labels***
I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...
Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...
I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...
I have been with rogers for just over 2 years now was with fido before that. Got a great offer from bell mobile 25$ for 35Gb. I called rogers to see if they can match that. girl said no initially then put me on hold and eventually disconnected call. ...
We are new customers to Roger’s for about one week. We have trouble from day 1. We had to get a repair person in on day 3 because the system kept freezing up. We purchased the flex 10 package and have not been able to access the system due to ...
So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...
Just want share a sad story: I ordered my Ignite internet around June 4th, my address is available in the ordering system(of course). The first technician(from linked on which if under contract by Rogers) shows up and said he can't do it because ...
I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks ***Edited Labels***
Rogers is saying I owe them money,all my payments are up to date,its all recorded through my bank,my bank is now involved with Rogers to correct the problem,cant get to speak with anyone in there credit dept unless you want to stay on hold for 2hrs,r...
Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell? **Labels Added**
Hello there, I'm new here and writing this to seek help. I had 5-6 different rogers accounts and some of them were cancelled due to various reasons. I still have 3 of them. One of the cancelled a/c has been accruing fees and I started to report that ...
Rogers Customer service are very bad, all different rep will guide you something else and at the end, you (customer) will be in trouble. There is no one to talk professionally, they all are learning. I got phone from mobile shop and they changes on m...
For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...
I recently travelled from Ontario to Vancouver to visit my older brother who is in a long term care home and has dementia. To help with communicating with him, I have purchased two Alexa Echo Shows, which will provide an opportunity to not only ta...
