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Forum Posts

4 texts from Rogers in an hour

I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...

Keppoch by I've been here awhile
  • 1149 Views
  • 4 replies
  • 0 likes

Upgrade

I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...

carlb by I plan to stick around
  • 1557 Views
  • 5 replies
  • 0 likes

Who called

I have been with Rogers for over 12 years and one of the reasons I have remained is because you have a competitive feature - the whole called feature that most phone providers don’t have or have removed. As it stands Rogers is the only company that h...

Eva11 by I've been around
  • 778 Views
  • 1 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've been around
  • 8633 Views
  • 13 replies
  • 2 likes

How to Reschedule My Service Appointment?

I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help!   *Added Labels*

Original bill of sale

Hi, how are you. My name is Hitesh D and i am the rogers customer and. I bought the phone from rogers at 4th jan 2023 which make and model is iphone 14 pro and i got insurance plan from you guys with likewize but unfortunately i lost my phone on 28th...

Billing

Are there any discounts for low income disability people?     ***Edited Labels***

Ally25 by I've been around
  • 765 Views
  • 1 replies
  • 0 likes

Unhappy With Outcome Following Agreement

After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...

Why is Bell 15 dollars cheaper a month then Rogers?

Ive been with rogers for almost 15 years and it seems bell can get me a better deal on the new 23 series phones. I asked if they could atleast match and they said they couldnt. Does loyalty not matter anymore? Just curious. I love rogers but may be t...

Brent2023 by I've been around
  • 894 Views
  • 1 replies
  • 0 likes

Resolved! Exclusive Monthly Discount - Customer Appreciation “Gift"

Hello, I am attempting to access an offer received by text from Rogers a few days ago.  The link is broken and there is no similar offer on my account.  I have tried from my phone as well as my laptop.  Just finished a chat with a specialist and it w...

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valentinebb by I've been here awhile
  • 1729 Views
  • 2 replies
  • 0 likes

Financing

Why am I still paying financing on my Samsung 20S 5G device purchased in the latter half of 2020?   ***EDITED LABELS***

mikelduff by I've been around
  • 810 Views
  • 1 replies
  • 0 likes

Rogers Chat Offline?

There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...

dblues by I plan to stick around
  • 757 Views
  • 1 replies
  • 0 likes

Balance shows as $0

Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing?   ***EDITED LABELS***

jb85 by I've been around
  • 1115 Views
  • 1 replies
  • 1 likes

Consumers can't get a copy of the contract???

I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...

Ghost23 by I'm here a lot
  • 3136 Views
  • 2 replies
  • 1 likes

Feedback

Rogers is Pathetic   I wonder if this post will make it in? Or are you being prejudiced to only show nice posts?     ***Edited Labels***  

20171231 by I've been here awhile
  • 563 Views
  • 1 replies
  • 0 likes

Ignite TV Box Not Working

Rogers will harass you to pay your bill, but to get a hold of anyone about my tv ignite box not working now for 4 months, no one is harassing me to help. Am literally paying almost $200.00 month for service that doesn’t work.       ***Edited Labels**...

slat3r by I've been around
  • 863 Views
  • 1 replies
  • 0 likes

Resolved! Roam Like Home

If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day?       ***Edited Labels***

Bim95 by I've been around
  • 1804 Views
  • 1 replies
  • 0 likes