Called Rogers service and products on Tuesday December 12 2023, waited just over an hour to finally get a representative on the line. When I explained to the rep that my promotional package had just expired and I was just wanting to keep the exact same package just lower my bill, he explained that my old package is no longer available. Fine, I don't need the exact same package, just something comparable with all the same channels and I gave him a price point I wanted to stay within. After an hour of this back and forth I was told he could give me all the channels I was asking for and the price came in the range I was comfortable with. Fast forward to the date the package comes into effect and I am no longer receiving Crave, HBO, NFL Network, Nat Geo wild, Spark etc
Saturday December 16 2023 9:00 p.m I realize these channels are not available to me, I call the service and products department, 2 hours on hold before the call is dropped. Call tech support, only for them to tell me they can't help and the service and products department closes early on the weekends. ???? Then why leave me in the waiting que knowing full well my call won't be answered,,, unbelievable the lack of consideration for your customers. It was not so long ago your company dropped the ball with a nation wide outage and shortly after your company CEO publicly apologized for the inconvenience that was caused and made a very public promise that your company will fully commit to doing a much better job when it comes to your customers needs,,,, well in my personal opinion, the customer service wait times , the lack of customer service, knowledge and competence is at an all time low and your promise to do better has fallen way short of what a company of your stature should strive for. "Do MUCH better Rogers"
