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Forum Posts

Refund for Cancelled Services

I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...

caroline429 by I've been here awhile
  • 2542 Views
  • 2 replies
  • 0 likes

Need a manager to finally call me

I need a manger as promised to finally call me. xxxxxxxxxx (phone number removed by mod - keep personal info private). I have been told 4 times manager woukd call me. Still a manger has not called back.

BK1414 by I've been here awhile
  • 636 Views
  • 1 replies
  • 0 likes

Late charges

I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end.  The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....

Yeya by I've been around
  • 4614 Views
  • 8 replies
  • 0 likes

Double-billed for Internet & TV after Plan Change

I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...

Stl1 by I've been here awhile
  • 2936 Views
  • 5 replies
  • 0 likes

5 hrs on hold just to be hung up on!

Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called tw...

Resolved! Bango.com/Google charges on my Rogers Bill

Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...

Xdj by I plan to stick around
  • 29970 Views
  • 91 replies
  • 0 likes

Data Usage and Service Concern

Please! Don’t cut my internet I used my data just for get some information from my friends and my nation because of that I used all my data. Please don’t cut my internet.   **Labels Added**    

Vusalibo by I've been around
  • 591 Views
  • 1 replies
  • 0 likes

Reminded Why I Left Last Time ... Self Serve Installation

I'm starting to be reminded as to why I left Rogers as a Internet provider in 2021 ... the bill never reflects all the discussions you had with customer service reps. I decided to come back to Rogers after I was offered a deal from Bell but Rogers ca...

bugfan68 by I've been here awhile
  • 676 Views
  • 1 replies
  • 0 likes

Resolved! Disney+ Promo

Why can’t I sign up for Disney+?   I have the Popular bundle with 45 Channels and 44 Flex Channels, 500u for internet, and home phone.So my question is, why isn’t Rogers offering the 12 month Disney+ deal for my package ?I noticed that it’s offered t...

Elochai by I plan to stick around
  • 17557 Views
  • 52 replies
  • 1 likes

Canada-US Plans - Maximum time/usage limits while in the US

I have a Can-US plan and will be in the US for six months... are there any limits for continued US usage? (I'm concerned that I might accidentally stumble into something similar to the ROGERS-EXT "fair use" policy and have my service suspended while ...

narfit by I've been around
  • 1002 Views
  • 1 replies
  • 0 likes

Upgrading to Ignite Changes Charge Dates?

Has anyone noticed that when you upgrade to Ignite from Digital, the charge date gets moved up?Mine got moved up by about 2 weeks. So now I will have 2 Rogers charges within a month.I contacted Rogers on Chat and their agent informed me the billing s...

ChanPatr by I plan to stick around
  • 908 Views
  • 1 replies
  • 0 likes

Where can I find my account number?

When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.My billing email only has the account number starred* out other than the first digit ...

nix4 by I've been around
  • 7236 Views
  • 1 replies
  • 2 likes

Billing Issue

I have a concern with you billing me 35 dollars more than our contract. I try to call to straighten out something that rogers had actually been preemptive about and get stuck with support that doubled down on me being wrong, and a long hold session w...

phalkon by I plan to stick around
  • 1407 Views
  • 3 replies
  • 0 likes

Wireless customer service

Interesting experience today, my wife and I are 20+ year customers with Rogers. In all that time we have never experienced this level of service in store and on the "Support" (that's what they apparently call it, they need to get a dictionary). We wa...

Customer service

I have spent to many hours on the phone with Rogers l have been promised a price and it was never applied to my account l called again this morning the call back time was nearly 11/2 hrs finally l got a live agent haha!!! She found the error,put me o...

Questions About Ignite TV Packages

Does anyone have the basic cable how much do you pay and do you steaming service to. Line stacktv tv netflicks or crave if so do you line them.Trynbg to figure out if I should kept my cable I like slice w global CTV mtv showcase and sports trying to ...