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Forum Posts

False Collection from Rogers on my Credit

Hi , I just joined the forum and am not sure who can help me, I would appreciate it if you could. I'm not a Rogers client I used to be a while back and now with Fido, I just found out there is a collection on my credit from Rogers from 2020 even thou...

ubaidkhan by I've been around
  • 5707 Views
  • 2 replies
  • 2 likes

Insurance claim

Feels like legal fraudI broke the back glass of my phone 12pro a month ago and i have the premium device protection plan so I went to rogers store they sent me to apple service centre and the guy told me my phone is not covered with apple care.So I c...

Resolved! Disney+ subscription

I'm presently on a promotion that includes Disney+ for one year. When it expires can I sign up for annual billing for Disney+ through my Rogers account? My understanding is the annual cost is a little lower than being billed monthly.   *Added Labels*

Gramps1 by I've been here awhile
  • 2051 Views
  • 4 replies
  • 0 likes

Service or lack thereof

Don’t know if anyone else has had this experience with Roger’s  but here is my issue and response to it from Roger’s has had absolutely no impact on resolving. I signed up for one of their bundles on July 27 and today Aog 14 it is still not working. ...

Rewopem by I've been around
  • 696 Views
  • 1 replies
  • 0 likes

Resolved! Customer since 2002

currently locked in a cell contract till December.  I have no problems with that.  But, I figured I would ask and try and get my cell package lowered, especially considering everything is SO much cheaper now than when I got into this one 2 years ago....

CC76 by I've been here awhile
  • 1415 Views
  • 3 replies
  • 0 likes

Charged to replace defective (and obsolete) modem

My modem stopped working and a Rogers service person had to come and replace it. I received a bill charging me for a new modem, which I do not think I should have to pay. I know someone else who had the same model and it was replaced for no charge be...

bcolps by I've been around
  • 1178 Views
  • 1 replies
  • 0 likes

Over charged for a year and going forward

I financed a new phone special deal , got agreement $20 month for 2 years , been charged $40 for a year and contract up in a year. Been robbed for $240 and soon another $240… this is robbery , shame for incompetence.       ***Added Labels***

Rogers CS transfer to Verizon

Anyone else called Rogers customer support lately, get put on hold, then get magically transferred to VERIZON support after the hold music stops? Looks like Rogers Business account department just rebrands as Verizon after they close at 7pm. They som...

Iamnotmarty by I've been here awhile
  • 927 Views
  • 1 replies
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Resolved! Check out the new price plan!

Has anyone else seen the new plan offers? They pop up next to your current lines and promote a better option for you. My current offer is to pay $25 more and get less than half the data I already have. Must be the way Rogers is paying for the merger....

In-Store Experience

Hello there, We came to Canada 2.5 months ago. Our English is poor; it's like none.I went to Rogers, located at the Pacific Center in Vancouver City Center, to ask for phone prices. I met with Brenden.   I wanted to see the google pixel 7 Pro. I'm no...

Ignite customer retention fiasco

Like many others, I’m a longtime customer. Been trying for a week to switch from cable tv/internet to Ignite bundle at a decent price. I guess that Rogers has decided to ignore loyal customers for shiny new Shaw customers. It’s sad how this company w...

Lack of Customer Service

Rogers won’t help users. I get a text every month saying they have received a payment from me. I no longer have rogers…….they refuse to stop sending the text……they say I am not the account holder so I can’t update the account……..they won’t tell me wh...

Extremely bad experience

An agent told me my account came with an extremely cheap plan, $15 talk, text, and 5G data included. Then it turns out there's no data at all and I need to change to other plans to have data. Why does Rogers hire a lying agent? Or is that a marketing...

Jimi2023 by I've been here awhile
  • 723 Views
  • 1 replies
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Misleading information

I recently moved and was told by a csr that a move was free. They set it up at my new place but I was charged for the move. Why did the csr gave me misleading information then? I would never go for it I had known. I could have got a new connection fr...

Rutasru by I've been around
  • 630 Views
  • 1 replies
  • 0 likes

Pricing issue on Phone Plan

Today,I chatted with a customer service to sign up a plan which was offered for $45 and if I pay with auto payment then extra $5 per month so is $40 with 10 gbs and standard features.. I received an email from Roger . When I open the email, I was so ...

Horrible Rogers customer service

I cancelled my account with rogers back in march due to unfair data charges, and I thought I paid them everything I owed. 5 months later my wife gets a text from metcredit witch I found out is a collection agency , told my wife was most likely a scam...

orloak by I've been here awhile
  • 3198 Views
  • 2 replies
  • 4 likes

Clueless service call

Last week we had a Rogers service call to replace a noisy Ignite gateway. Everything was working fine except the gateway was quite noisy after 4 years. A subcontractor showed up. He proceeded to tell us our cable line coming to the house was poor and...

Gwn by I've been here awhile
  • 1142 Views
  • 1 replies
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Unauthorized billing

Rogers is charging me for price 365 without my authorization and agreement. it refunded my a certain amount in july 2022 but restarted billing from aug 2022. it is overstating it’s reported revenue and fleecing the customer   **Labels Added**    

munawar60 by I've been here awhile
  • 913 Views
  • 1 replies
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complaint about the poor quality of communication services

Good night! My name is Igor Constantoglo I am a client of Rogers until recently I liked the service of this company but after the incident I am very disappointed in the work of their employees!!! a very unpleasant situation happened to me !!! I recen...

Ihor_can by I've been around
  • 755 Views
  • 1 replies
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Customer Service - Feedback

Customer Service is inefficient, untrained and difficult to undestand. eSIM card is impossible to get!   For more than 2 weeks now I was trying (unsuccessfully) to get the eSIM card - 3 calls to the call center, twice I was promised I will receive on...

CustomerA1 by I've been here awhile
  • 1288 Views
  • 3 replies
  • 0 likes