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Resolved! Proof of purchase

Ayear ago I got an Iphone for my wife, she tried to restored it but in the process she forgot email and password to . I callreactivated. I call apple and they said that I need the proof of purchase to get help from them. Has been a month and a half s...

Mauricio by I'm here a lot
  • 25310 Views
  • 29 replies
  • 0 likes

Rogers not honouring Special Upgrade Offer.

My package is coming to an end and if I want to keep it the price will rise significantly. I was told by a Rogers representative that they're basically trying to get everyone over to ignite. Fine. As long as it's not too expensive. So when I sign in ...

warped77 by I plan to stick around
  • 1239 Views
  • 2 replies
  • 0 likes

MyRogers Username Concern

I just had an email that said it was from Rogers that originated from a system in California with a scan of validity somewhere from Germany.  My suspicions were high!The gist of the email was that my Rogers assigned account name should be changed to ...

stuartb by I plan to stick around
  • 2652 Views
  • 9 replies
  • 2 likes

Paying monthly modem rentals for 5 years

I have been the rogers customer since Fall 2016. Since then, I have been paying modem rental every month! It's been 5 years and every month $10!! If Rogers modem costs $250 to purchase, shouldn't be the monthly rental waved after 24 months for any lo...

mirza04 by I've been around
  • 1029 Views
  • 2 replies
  • 0 likes

Infinite Plan - Data overages?

So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data.  What gives?     *Added Labels*

rogers infinite 2.jpg
fgfgf by I plan to stick around
  • 1135 Views
  • 1 replies
  • 0 likes

Smart Home Monitoring Security Contract and Moving

Hello,I’m less than 1 year into a 2 year contract for my home security and I’ll be moving in 3 weeks. Services are not available in my new area. Will they allow me to cancel or can I use the home monitoring services with another internet provider?Tha...

KellyD by I've been around
  • 1222 Views
  • 1 replies
  • 0 likes

Resolved! Returning phone with tempered glass

i recently upgrade my phone to samsung s21 last friday and i think i want to change it to samsung s21 ultra but it already have a tempered glass on it and cover case can i still return the phone?

ilonahjane by I've been here awhile
  • 1582 Views
  • 4 replies
  • 0 likes

What number do you call for Ignite TV billing questions

Good daySo I moved my Rogers TV and Home Internet to Rogers Ignite a few weeks agoMy bill has arrived and there is a line item that says `Cable Balance Transfer` So I called the Rogers 1 number as I have for years trying to find out what this charge ...

MikeRiehl by I've been here awhile
  • 4385 Views
  • 6 replies
  • 1 likes

Internet Modem Stolen at Doorstep on Delivery

I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...

ElijahG by I've been around
  • 2046 Views
  • 3 replies
  • 0 likes

Resolved! Charged twice for phone upgrade via Rogers Direct

Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...

Sonag by I've been here awhile
  • 1736 Views
  • 3 replies
  • 0 likes

Rogers Ignite Internet Pricing

Why we have pay such a high price for the internet service, please bring it down to affordable price       ***Edited Labels***

Beg65 by I've been around
  • 3062 Views
  • 11 replies
  • 0 likes

SMS issues

I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...

Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Resolved! Service Area Expansion

So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...

Sunfox by I plan to stick around
  • 16234 Views
  • 47 replies
  • 1 likes

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've been around
  • 2529 Views
  • 4 replies
  • 0 likes