New Rogers Customer...
I am a new customer at Rogers and they hooked my services up to everyone in my building for 5.00 dollara bell n Shaw has been trying to get me to sign in since the rest of their bill is in my name for debt collection.
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Forum Posts
GFlex
So what is meant by "20 GFlex channels"? I have 20 Gflex channels now since I changed my package this afternoon. But am not seeing the ability to swap flex channels. I have Flex 20 + sports. Quote from chat "Flex 20+ sport total of 51 channels + 20...
Resolved! Modem Delivery Issues
Around April 4th, 2023, I called Rogers to request an upgrade from the XB6 to the XB7 (because I needed more ethernet ports). I received an email on April 6th saying I should expect equipment to be delivered within 2-3 days. I never received a "shipp...
Ignite TV Bundle - NBC Not Included
Just realized I cant watch the Kentucky Derby for the first time ever. My package doesnt include regular NBC. And I have a flex tv package, 155.00 /month. Why, Why, Why? *Added Labels*
Ignite TV Billing Inquiry
On my March bill I was over charged for my ignite. After six calls and many HOURS of my time. the round is on this months bill. I haven been billed for a bundle change (114.30) I never change anything. I have been on the phone again today **Labe...
Check your bills!
Hey, Rogers, TWO subscriptions (Disney +) for the SAME service on the SAME bill. Was nice of you to offer me a promotion on ONE of the subscriptions while continuing to charge me for the other one. You've been doing that for 3 months now. Nice of yo...
MyRogers Account Number
I haven’t found my rogers account number *Added Labels*
Resolved! How do I upgrade my Internet service?
i have make phone call to Rogers customer support but they just kick me like a ball, no one is actually give me a hand to upgrade my Internet service. ***Edited Labels***
Paper bill
Does anyone know how I can change from online billing to paper bill? ***Added Labels***
Misinformed while upgrading the wireless plan
Hi Rogers Team, I have been with Rogers for about 5 years. Recently I got exclusive offer in my account to change the plan. I find the offer was good so I called to know more about it. I spoke to agent Sunday but I was not informed that if I change t...
Can't get SIM delivered by mail?
After 15 years rogers as cancelled my account because there sim as people can’t seem to get mail a SIM card by Canada post after months of trying and SIM cards being returned to them and no one saying a word to me after calling over and over all they...
Option to Change Flex Channels Unavailable in MyRogers
In MyRogers account I don't have the option to change my flex channels. Has this been removed? Antone know why this wouldn't be there? I cannot add theme packs or nothing. ***Edited Labels***
Financing a refurbished phone
Just curious why there is no option to finance my own device at the end of my Upfront Edge term?It looks like I can return my own device and then finance the same model of a refurbished device for $15/month. So why do I have to pay so much all at onc...
Bad experience
I want to share what i went through after being a loyal customer to rogers even after all the network intruptions.On 31st march i contacted customer support live chat agent for my device upgrade in Ontario. The agent offered me samsung galaxy s23 256...
Cancel Sports Pack
How to cancel rogers sports pack subscription? *Added Labels*
Resolved! Support conversation with someone in NovaSvotia
Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happene...
Device Balance and Monthly Device Payment
can someone help me understand why my Device Balance is 0.00 but I’m being billed $24/month for Monthly Device Payment? ***Edited Labels***
Refer a friend recapchat issue
Hi. I m running in to rogers refer a friend recapchat issue. It will not populate a referral link. The issue has been there for almost a month. ***Added Labels***
Phone and Watch Upgrade Online Process
Hi can I do an upgrade on iPhone pro max 14 512 and smart watch on a 2 year contract by order online *Added Labels*
Rogers and Likewize - Feedback
Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...
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