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Likewize Claim

I have lost my device on Dec 29 and I filed my claim. They have requested for documents (Service Request Statutory Declaration (which was filled and submitted (Accepted) , Proof of ID (Driver License with my current address on Rogers Account (Accepte...

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manbirgill by I've been around
  • 7027 Views
  • 5 replies
  • 1 likes

Still Waiting on Upfront Edge Return Package

Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...

Kalvin2 by I've been here awhile
  • 1099 Views
  • 3 replies
  • 0 likes

Credit Check After Being a Customer for 10 Years

I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...

Chris122 by I've been around
  • 1119 Views
  • 1 replies
  • 0 likes

Cannot close an account

Hi all, It has been a painful experience trying to close down my cell phone account which I no longer needed or used.  I first asked for my account to be terminated back on August 1st and the agent suggested that I switched over to pre-paid instead, ...

PaulBu by I've been here awhile
  • 1019 Views
  • 2 replies
  • 0 likes

2hrs 5 mins wait time

Today and for the first time I tried to reach the billing dpt, I waited 2hrs and 5 mins on hold then the call dropped. I've never in my life had to wait for a CSR for that long! Online chat was not  available due to the "high volume" I've been with R...

MounO by I've been around
  • 1284 Views
  • 3 replies
  • 0 likes

Smart Home Monitoring charged a setup fee of $555.95

I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees.    I have a screen grab of the installation costs advertised on the website.  Literally it says a $99 install fee and $59 for a smart lock installation fee. ...

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Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
  • 1523 Views
  • 3 replies
  • 0 likes

Junk Fees

You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido       ***Edited Labels***

Resolved! Why a hard credit check for existing holder?

I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...

Maunil95 by I've been here awhile
  • 1701 Views
  • 1 replies
  • 0 likes

Resolved! 5 Free Roam Like Home Days?

Enjoy 1 Roam Like Home Day on us!   I am travelling to Mexico soon. I should have 5 free roam like home days since I have a Rogers World Elite Mastercard. How can I confirm that I have these days before I travel?       ***Edited Labels***

Need to get the price down on my bundled package!

Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...

password by I plan to stick around
  • 1269 Views
  • 1 replies
  • 0 likes

Upfront Edge

I would like to pay out the rest of my financed amount for my mobile device so I do not have to do so at the end of my 2 year contract. Is this possible? If so, after i have paid the $520 for keeping the device and the final amount of financed amount...

Lexiyangg by I've been around
  • 809 Views
  • 1 replies
  • 0 likes

Hardware Upgrade - Feedback

Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Tran...

10GB bonus data removed

In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...

burtonjs by I've been around
  • 800 Views
  • 1 replies
  • 0 likes

Equipment Return

I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23. I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill....

jman6 by I've been around
  • 822 Views
  • 1 replies
  • 0 likes

Data Usage on WhatsApp

Hello,I just opoened a Rogers account 2 days ago.I still had my former phone and barely used this line.Since then, I emitted 3 calls (2 by WhatsApp and one local) and checked my emails.I purchased the 15G infinity program and, to my surprise, I have ...

Anouck by I've been around
  • 3711 Views
  • 4 replies
  • 0 likes

No Customer support

I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked th...

GT17 by I've been around
  • 1243 Views
  • 2 replies
  • 1 likes

Resolved! Transfer of Responsibility

My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does ...

Black Friday offer

Hello I thought I had signed up for an upgrade to our plan that was offered and now has dissappeared. It was suggested to come here via a Reddit conversation . I have a screen cap of part of the final offer but that is all.     ***Edited Labels***

Admiral by I've been around
  • 1025 Views
  • 1 replies
  • 0 likes