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Forum Posts

Remembering why I left Rogers...

Sort of a little rant.   Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes.  And at the time had over priced plans (back in the 3 year plan days)    Decided to come back (2 weeks ...

Dugath by I plan to stick around
  • 1222 Views
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Issues with Our Service

We are with the Rogers Ignite 150 - Unlimited plan (stated on the bill) with Rental of Gigabit WI-FI modem.    We have experienced dropping of wi-fi since October/November.  After opening tickets,  exchange of a modem, and Rogers looked at wrong tick...

Fawkes711 by I've been here awhile
  • 1446 Views
  • 2 replies
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Resolved! AppleCare+ or Rogers premium protection plan?

I just got a new iPhone 12 Pro and decided to get the premium protection plan with it. But now I’m looking at AppleCare and wondering if I should just get that instead ?From what I understand, AppleCare will only charge 100 something for accidental d...

tiffjg95 by I've been around
  • 1445 Views
  • 1 replies
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30 Year LOYAL customer - not receiving 10 Gb Loyalty data offer

Hi All; Rogers is currently offering "some" loyal customers free 10Gb of data. I did not receive the offer. I called in today and spoke to Customer Service and then escalated to a Manager... I intend to get the free data......I have been with Rogers ...

snocow by I plan to stick around
  • 2286 Views
  • 5 replies
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Smart Home Monitoring - Control -> Automate Package

Hello All,   Looking on advise and details for my situation. I've had the Control package for 2 years as of today and my promo has expired. I'm looking to pay the same but can't even get through hour long wait on the phone and chat.   I took the time...

Artine by I plan to stick around
  • 921 Views
  • 1 replies
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Incorrect Bill Amount

After renewing our contract my bill is still showing the wrong amount for the third time?   *Added Labels*

oly34 by I've been here awhile
  • 2268 Views
  • 3 replies
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Blocking a Number

How can I permanently block a phone number on all three phones on my account       ***Edited Labels***

Sashenka by I've been here awhile
  • 1313 Views
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Separate Sim Card on Same Number for Data

Trying to find out if the old info on this has changed - my car can take a SIM card for data usage, so can I get a second SIM card for my existing Rogers mobile phone account? Pairing the phone doesn’t always work and I don’t want to have a separate ...

Centurion7 by I've been around
  • 2570 Views
  • 1 replies
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Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you.   **Labels Add...

fysty-1 by I plan to stick around
  • 1087 Views
  • 1 replies
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Promotional MasterCard gift card expired

Greetings,I just checked the balance on my promotion gift card and it tells me my card is expired, although the date on the front of the card stated valid thru 11/28.If the card was only valid for one year, the date on the front of the card should ha...

JulieL13 by I've been around
  • 1229 Views
  • 1 replies
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Rate offer not honoured

Yesterday I called Roger's to ask about new promotions on my plan , since my current promo expire soon. I decided to wait to accept the promos. Today I called and asked another agent about that promo and they said they have no idea where the previous...

Setup Service Fee

Hi   I activated SmartWatch Plan on Dec 25, 2020, but now i want to cancel.  Do I need to pay a setup Service fee? Thank you   ***Added Labels***

beecheng by I've been around
  • 1150 Views
  • 1 replies
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Still charged for data add-on after requesting it's removal

I spent two hours on the phone this morning in increasing exasperation, trying to solve what should have been an easy fix. Especially for a decades long customer who spends close to $500 per month. On June 24, 2019 I bought through a text message not...

GregR by I plan to stick around
  • 1557 Views
  • 4 replies
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Resolved! Unable to Upgrade After Recent Address Change/Move

I have been with Rogers well over 20+ years. I recently moved from my home (where we lived for 18 years). I wanted to upgrade 2/3 phones on my account and learned I cannot process this request, online, until THREE MONTHS after the change of address d...

CW7 by I've been here awhile
  • 6258 Views
  • 12 replies
  • 1 likes

Account Still Not Restored

I had an issue back in May 2020 where suddenly my phone stopped working and I was unable to call or text anyone. Finally figure out through Rogers online customer service that my account was deactivated (without my permission) and my phone number was...

Rogers Infinite plan no longer shows Data Usage?

Why did Rogers remove Data Usage from Infiniti plans?If you have Max Speed for X Gig of Data & then Unlimited at a significantly lower speed, it's useful to know how much Max Speed data you have used."Great news you have a Rogers Infinite plan, with ...

shaggyskunk by I'm a trusted contributor
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Resolved! Linking MyRogers Profile to a new Ignite TV Service.

Will my old Rogers acc't page be automatically updated with my upgrade to Ignite services? The woman on the phone when I did upgrade gave me a new acc't number.. will that automatically be changed when i log into my Roger's acc't? If not I don't see ...

markfink777 by I plan to stick around
  • 1348 Views
  • 1 replies
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Walmart Gift Card Offer

I took a new connection in the month of September and was promised a 100 dollar gift card. However, I haven't received one yet. I never got any coupon in my spam folder as well. Please rectify the problem asap. Thank you Regards, Mayur Panth     ***E...

Mayoorpanth by I've been here awhile
  • 2405 Views
  • 9 replies
  • 0 likes