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Resolved! Disney Plus Promotion

When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it.  Tried again and again, does not work.  65 minutes on the phone with two...

BMRBMR by I've been here awhile
  • 4968 Views
  • 10 replies
  • 1 likes

Rogers ignite tv box charge

I had rogers ignite internet and also sent the tv box as a promo even though i said i wont use it i was sent it anyways. I have since moved 6 months after to a new location where i cant get internet service so i had it canceled. I was only told to re...

dylancote by I've been around
  • 1219 Views
  • 1 replies
  • 0 likes

Disney+ Promo

I got an email offering me 6 months free of Disney on Jan. 23/23. I clicked on the link today and it says it has expired. The email says "redeem within 83 days". How do I get ahold of Rogers on this? I live chat box would be very helpful.     *** Edi...

ke125 by I'm here a lot
  • 1881 Views
  • 6 replies
  • 0 likes

Unhappy with pricing

20 year customer.Paying $40 a month more than a new customer with a significant amount of less features   ***ADDED LABELS***

Stevetheo by I've been here awhile
  • 624 Views
  • 1 replies
  • 0 likes

turn off roam like home permanently

Is there any way to turn off roam like home permanently and just use international minutes?I need to make 2 phone calls when I'm away on two different days, seems ridiculous to pay $30 with RLH.       ***Added Labels***  

RM6 by I'm here a lot
  • 3352 Views
  • 1 replies
  • 1 likes

Proof of Purchase

HelloI have lost my phone and working with likewise to claim my phone. I received order agreement online which does not have IMEI of phone but have my name , device , purchase amount and proof of purchase I received with shipping box does not have pu...

AS93 by I've been here awhile
  • 1790 Views
  • 4 replies
  • 0 likes

Resolved! Device Upgrade - Feedback

December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...

Yanush96 by I've been around
  • 847 Views
  • 1 replies
  • 0 likes

Resolved! Upfront edge bill

Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...

Biggie1432 by I've been around
  • 1318 Views
  • 1 replies
  • 0 likes

Switching to Rogers Has Been A Nightmare

I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...

tvnkg by I've been here awhile
  • 2249 Views
  • 5 replies
  • 0 likes

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've been here awhile
  • 1128 Views
  • 4 replies
  • 0 likes

Resolved! How do I get a breakdown of my bundle services?

I need to expense my Internet but I need to show my company how much it costs. The problem is no one can break that info from my bill. Why not? legally you have to by CRTC rules and regulations to display the internet costs and are breaking these rul...

me7719 by I've been around
  • 1765 Views
  • 3 replies
  • 1 likes

Worst service

I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...

NishaBanks by I've been around
  • 1395 Views
  • 1 replies
  • 2 likes

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've been around
  • 875 Views
  • 1 replies
  • 0 likes

Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've been here awhile
  • 3089 Views
  • 6 replies
  • 0 likes