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Inconsistent Mobile Plans and Offers

CS75
I've been around

I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered to my son, for each of the phone on my account. Currently my son is being offered a more attractive plan (in terms of cost/GBs) than my daughter - creating unwanted inequity in my house. And my wife is being offered a considerably worse plan for her phone. They are all phones on the same account! 

I have spoken to numerous customer service reps, sales reps, and "loyalty" reps - all of whom eventually get around to telling me "I'm not authorized to tell you why this is".

 

Why can I not choose the same plan - that is already being offered to me - for each of the phones on my account. They are all iphones. In some cases they were phones actually purchased on the same day! No special treatment - just consistency.

 

 

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Re: Inconsistent Mobile Plans and Offers

RogersJo
Retired Moderator
Retired Moderator

Good Morning @CS75 😊

 

Thanks for the inquiry. I too can appreciate consistency and the best value for my dollar. With that said, there are many factors regarding the availability of a plan. As our plans are always changing and evolving, factors like our Financing program and Upfront Edge Program can certainly impact your eligibility. I noticed you have since connected with us via PM, we would be more than happy to continue there if you still require assistance.

 

Cheers,

 

RogersJo 

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