We'd be happy to take a look at our available offers and see what we can do to save you some money. I would hate to lose a 25 year customer without trying our utmost best to find an offer that satisfies your needs.
Good Day @Hercules!
A warm welcome to the Community and congrats on your first post with us! 🙌 We're saddened to hear about your experience as the last thing we'd want to do is cause you any anxiety. As a consumer myself, I know how imperative it is to ensure your billing is accurate and a direct reflection of the service(s) you're paying for.
Has your billing issue for this month been rectified since you've last posted? If not, we'd be more than happy to have a gander for you in hopes of getting this ironed out. Feel free to send a private message to @CommunityHelps so we can take a look together. For more information on how our Private Messaging system works, please check out our blog.
I've just began reading the above information and I am beyond disappointed with Rogers and the level of customer service that they offer to Loyal customers.
I've been with Rogers for 13 years and have always paid my cellphone bill on time with no issues. If I needed to make a payment arrangement, I was able to do so without any issue or threats of having my services disrupted. I had 6 months of hardship and lost my job, still made every effort to attempt to pay my bill on time and see payment arrangements to help.
Now, if my payment is 1 week late my services get suspended and I am now stuck with a 60+ dollar add-on to my bill. If I make a payment arrangement my services get disconnected right away. The few times that I over paid my bill not once did I get a notification of it or my money back, but have any late payments lead to more fees, this is complete robbery! What ever happened to assisting customers, especially loyal customers who put thousands of dollars in your pockets over 10+ years?
I am at the point where I am seeking to return the phone that I have, cancel my account and move onto another company. The one thing Rogers taught me is that they do not appreciate their loyal customers and we are all just a sad number on their list.
Thank you Rogers to being so helpful to your loyal customers.
Good afternoon @Niketha,
Any overpayments would roll over and be credited towards the balance on your next invoice.
I understand that times are tough. If you're struggling, please reach out to our Credit Operations team to discuss your options.
If you follow this link: Outstanding account, payments – Contact Us - Rogers you'll find the different contact methods you can use to reach them.