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Can't cancel my internet account

User7778
I've been around

I've currently been on hold for an hour and 19 minutes, and don't think anyone is going to answer my call. I need to cancel my internet that Rogers doubled the cost of after my "promotion" expired. What can I do if they won't take my call?

 

 

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Re: Can't cancel my internet account

Datalink
Resident Expert
Resident Expert

@User7778 are you calling the number listed on the following Rogers page:

 

https://www.rogers.com/support/billing-accounts/thinking-of-switching-to-another-provider

 

Cancel Rogers Internet: 1 855-201-9547

 

You could also contact the moderators to see what they can do to bring down the cost for you instead of cancelling  It never hurts to ask the question.  

 

@CommunityHelps is the group address for the moderators here on the Rogers Forum. When you're logged into the forum, follow this link to the @CommunityHelps page. On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page. The address will fill in automatically. Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.

 

When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner. That will indicate that there's an inbound message for you. Follow that envelope symbol as it serves as a link to the message inbox and outbox. From the response in the inbox you can then message back and forth as required. There will be an authentication procedure that you will have to complete in order to service any change requests for your account.

 

To send anyone else on the forum a message, including @CommunityHelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message. Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically. Fill in the subject and details and hit Send Message when you're ready to send the message.

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