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Lack of Professionalism

Events happened because of lack of professionalism in Rogers:    1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...

AliPorik by I've been here awhile
  • 594 Views
  • 2 replies
  • 0 likes

Resolved! New Line Offers

How long do you have to be away from Rogers to take advantage of offers that are only for new lines?       ***Edited Labels***

Likeitis by I've been here awhile
  • 576 Views
  • 1 replies
  • 0 likes

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've been here awhile
  • 2931 Views
  • 4 replies
  • 0 likes

Resolved! Rogers billed me on an account that was canceled 3 months ago

I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...

Sandrafms by I've been here awhile
  • 995 Views
  • 2 replies
  • 0 likes

Vrak is shutting down Oct 1,

Hi, A few weeks ago Bell Media have announced that they will shutdown Vrak on October 1. I would like to know does Rogers is planning to replace that channel with an other one (I would love to see ICI Explora being added has a replacement), or are go...

ReneHache by I plan to stick around
  • 623 Views
  • 1 replies
  • 0 likes

Annual game of price negotiation

Our cable/internet/home phone plan comes up in October. Reached out to see what offers are available and was given the option of "great savings" which was about a 30% increase in price for the same package. 18 year customer and tired of this annual g...

Mp2023 by I've been around
  • 498 Views
  • 1 replies
  • 2 likes

Late payment warning after paying with online banking

Hello, My bill is due on 9/18/23 and on Friday before 5pm on 9/15, which is 3 days before the due date, I paid to Roger Mastercard account using an online banking as like the one I usually use to pay Roger's bill each month and it shows the amount ha...

Help with new home build

I am building a new house (old one was torn down). There are currently no cables coming into the house to support services. I have called many times, and no one can answer me on how or who to come and connect the cables from the telephone pole to my ...

Device Reservation Iphone 15 Pro Timing

My 2 year Upfront Edge Term ends on Nov 8 2023 for my old Iphone 13 Pro.How soon can I preorder the new Iphone 15 Pro through Device Reservation (for in store pickup and to return the old phone at the same store at the same time) without penalties?If...

Toll-Free Numbers

I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid.   Am I ...

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Joel13 by I plan to stick around
  • 725 Views
  • 1 replies
  • 0 likes

Win back team Scam

Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...

Moe56 by I've been around
  • 4036 Views
  • 11 replies
  • 2 likes

Billing Issues

I had gotten an apple watch from best buy with my rogers account, now days later when I see my bill, I have a Samsung watch also added on there for some reason, a device that I had never opted for or even bought was on my account! Why? The device how...

Rishigaba by I've been around
  • 592 Views
  • 1 replies
  • 0 likes

Service Call Delays

It is not acceptable to be told it will take one week for a repair technician to come fix the internet.   *Added Labels*

Lisa36 by I've been around
  • 368 Views
  • 1 replies
  • 0 likes

Suspend tv service

Can tv service alone be suspended while the owner is in hospital?       ***Added Labels***

jilla9799 by I've been around
  • 766 Views
  • 1 replies
  • 0 likes

Internet and Cable Bulk Agreement

Spent hours but no one at Rogers can provide information how to activate services under a Condo bulk agreement account. They keep shuttling from Ignite to Internet to Cable to New Construction Division after taking all the information. No one will pr...

Ash179 by I've been around
  • 2995 Views
  • 3 replies
  • 1 likes

UpFront Edge return issue-total Scam

First of all I got scammed by rogers agent store at Point Claire that offering me the cheapest plan using my loyalty points, he told me that I can upgrade with new Samsung phone and free accessories that I don't want it for sure ( phone case, charger...