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Forum Posts
I want a phone upgrade but can’t checkout
I’m yet to conclude my phone upgrade on the app but couldn’t checkout and not sure why **Added Labels**
Misleading
The Rogers "Win back departmen"t assured me that I wouldn't be billed until I ported my number over from the carrier I changed to from Fido.The process to port my phone number was difficult and the Rogers customer service was terrible so I decided I ...
Payment Dec10
Since August and home phone instal plus cobtact with the office of the Predent ( VK) plus 3 emails you need to check your files and payment.Check canceled acct starting with 7 . It recieved $300.00 on Dec 10. Then $55.00 to acct starting with 9. If I...
Rogers Chat Support is the worse out there
The worst chat support I have come across ever is Rogers Chat support.-Starting with rude support agents who keep copying and pasting the same boiler plate responses to every question.-Lack of product and support knowledge is unacceptable as most age...
Internet Service Renewal
Ignite 1.5 deals for renewal and retention customer: My ignite 1.5 is up for renewal and the price increase is high. Is Rogers retention customer willing to give me better deal to stay? *Added Labels*
Cancelled Internet continues to get charged to credit card
I have been dealing with Rogers and contacted them over 5 times now to get this issue resolved. I cancelled my account 3 months ago but I kept getting charged to my credit card. I even returned the modem but was getting charged to the credit card on...
Why can’t I cancel my internet? Why am i being scammed.
Rogers….i have spoken to 5 of your reps to cancel my internet. One of your Reps say they cancelled my internet, and i can no longer see my service in myrogers account, but yet i still got charged.WHY WON’T YOU CANCEL MY INTERNET! WHY AM I BEING CHARG...
Customer Service Rep
I was inquiring about samsung s24 deals with a Rogers phone agent, and he kept yelling back at me when I simply asked to repeat what he said. After which he dropped the phone unannounced. I'm paying Rogers a lot for my cellular service and wifi and d...
Roaming Charge
I have a roaming charge, but I would like to know if I can pay it in blocks. I made a payment and today I have the same debt. ***Edited Labels***
Contact Info for Rogers Management Team
I’m trying to reach the management team, They had a direct Number (1-855-847-6955) That was good before COVID, Now the number tells me to call the (1-888 rogers1)number, So when I contact Customer service to ask for the management team number they pr...
How long is cell number saved for after cancelling service?
I’ve read on here that if I cancel my cell plan, and then I decide to take out another plan with Rogers within 60 days, my number will still be available. Is that correct? **Labels Added**
Did a trade in November and still nothing back from Likewise
I sent my phone to Likewise in November and never heard back. They received the phone but have not done anything with it. I emailed them because I can't find a number and keep getting replied with "waiting on warehouse for update". To make it worse ...
Triton Global Third Party Charges
On my January 2024 ROGERS bill an additional charge of $3.89 was noted as a 'Third Party Billing. I contacted ROGERS and they stated it was made on 01 Dec 2023 to Triton Global for one minute and was told that ROGERS can not remove it or credit my ac...
Upfront Edge Device Return
I have been a Rogers mobile customer for over 10 years, not that anyone in their customer service department seems to care. I added another line and ported my wife's number over, closing her previous Rogers account. She was told by Rogers that if she...
Cancellation and collection agency
Rogers agent who walked in promised better pricing than Bell and the 1st bill seemed off. Never even activated the modem. Rogers called saying that the equipment is not in use, do you want to return it. For that I said yes and shipped back the equipm...
Hardware Upgrade Customer Service Issues
On 12/23/24 I attempted to upgrade my phone online. Without warning, my account was suspended due to what was assumed to be fraudulent activity. This required me to visit a Rogers store to sort out the situation. As a result, the phone I ordered was ...
Have yet to receive the confirmation email for cancellation
Sadly (?) I think I am done with Rogers Ignite TV, homephone and internet after 30+ years. And I already moved 2 cell plans to Bell a couple of years ago. I put in a cancellation request for Jan 31. Not going to get into the details, but lets say I'v...
Unable to Benefit From Connected for Success Due to Having Device Financed
I am experiencing a similar situation with Rogers refusing to help me find a solution to a problem with being eligible for a lower cost plan. In my case it's the Connected for Success program, which I qualify for because I am on disability due to hav...
Sent me to collection after 7 month of trying to cancelled my account
I been trying to cancelled my account since April last year.Every time that i called to cancelled to the only phone number that appears in the rogers pages for costumer sevice they said they will resolved. But then, it will appears again another mont...
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