For the last month we've been having issues with delivery of e-mails to users on Rogers Microsoft Exchange support said it's a known issue with Rogers and some tenants that we cannot seem to get resolved. Long story short, DNS records and no Spam Hit...
Whenever I try calling customer service or *611 the automated operator tells says international calling is not available and to use *611 and then hangs up. Now I’m stuck in a situation where I have no internet/tv and I can’t contact costumer service....
I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer. ***Edited Labels***
Hi,I’m so disheartened with the charges I received today. I did my research before heading out overseas for 5 weeks. The best option for me was to buy a hotspot from the country I was in, allowing multiple devices to have wifi at all times. I don’t u...
I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...
I do not understand how a brand new phone I purchased from the Rogers store ends up blacklisted and I’m told they need to “investigate”. I bought it 2 weeks ago. Just two weeks ago brand new… I went back to the store with my receipt in hand and the...
I got my phone back in june 2023 and lost it recently. Since then, I am trying to get in touch with likewize, they are sending us to rogers and rogers says they can’t help us out. Likewize is saying everytime we contact them that someone will contact...
I was promised a price for two phone when I signed on in October 2023. Since I have called every month and sometimes 2 to rectify the billing on the phones. The first line is to be charged at $60 + 8 for the phone rental per month and the second line...
Just voicing my displeasure on finding out on my own of a monthly rate increase of 3.6%. No heads up by way of notification in any form....other than the monthly bill notice with what was obviously a higher price. Don't care why, yadda yadda....jus...
If I suspend my ignite service while on vacation will there be enough signal to enable me to check my security cameras and mini split *Added Labels*
Hello. My internet promo is ending March 16 2024. I'm paying less than $40 dollars a month for 50 speed. I've called Rogers several times to get another promo but I have to pay at least $50 before tax. I've called to cancel my service for March 16 20...
im paying for device protection plan for my cell & dont need it so is it possible to remove it online from the rogers website or will i have to call to get it removed. ive tried to find where to do it online but cant seem too. ***Added Labels***
Have been a customer for over 15 years and have slowly cancelled service after service due to Rogers refusal to match competing offers and once cancelled they call back to offer a better deal than I had asked for, but then it is always too late. R...
My MIL will be moving in the near future. What kind of lead time does Rogers need for a move? It will be self re-install her Ignite gear. I would just log into her account and request the move. Thnx Bill *Added Labels*
I tried to request for a reversal of my apparent overuse of data. I am a senior citizen who is not very knowledgeable about the features of my mobile phone. I have been a loyal customer for 3 years and it is just now that I have an apparent overuse o...
Just wondering if I get charge on my bill when I’m traveling but my data is off.I get calls but I don’t know if answering cause roaming fee. Also is just open the wifi to get signalThank you *Added Labels*
Billing not listed on Roger's bill for SMS and MMS Canafa to USA. Cannot verify if the text messages are sent from my cell phone or a app. Rogers needs to have detailed billing information on the bill. Like the SMS phone number and Date of text messa...
I have an infinity plan with Canada wide calling. Can I. All from Canada to an 800 number of a US company free of charge? ***Edited Labels***
I am not sure what this is. For my wireless line, on my bills I can see two entries under 'Usage Summary':Voice (S) Unlimited Shared Minutes: XXX MinutesVoice Non-shared Minutes: YYY MinutesI cannot figure out the distinction between the two categori...
Hi, I have a balance owing and since I'm not able to pay it, what are my options? I do have a promise to pay setup for Feb 9, I just did that to extend my service another week! Please help **Added Labels**
