When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...
Received a call from 888 967 5578, asking for personal details to validate account. Is this really from validation department or fraud? ***Edited Labels***
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...
I’m at my wits end and patience with what occurred. 39 hours later since my internet service stopped, 529 mins later bounced between customer care, ignite loyalty, business department, and tech support, I still don’t have my ignite internet service b...
Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing ***Edited Labels***
Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...
I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...
Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way. My package it ignite 20 plus sports and I can not swap flex...
I'm looking for help with my expiring internet. I think it's up on April 9 and I would like to re-up but I never get any offers emailed to me, I've filled out the consent from on Rogers site a few times but I never get emails. I see people posting on...
I have just found $264 in errors in my last year of mobile bills, but because Rogers has a 3-month limit for disputes, I am being denied any corrections. Unless these human errors are fixed and my balance adjusted, I will be taking my service ...
Hello I would like to know a year ago I took a phone on credit for two years plus a tariff plan for this number but it so happens that I have to leave Canada in two months I would like to pay off my credit for the phone while keeping my phone with me...
With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...
I am 81 and not in good health and my wife cannot use the computer. Rogers has now made paperless billing mandatory and I can't find a way to still get a paper bill if I am unable to access my computer. I am fully aware that Rogers doesn't care about...
A door to door sales rep stopped by a couple of days ago. We did not order anything, but I would like to reconsider. Is there a way to have him or another sales rep contact us? ***Added Labels***
Hello, I hadn't been using my SIM card for a while, so I decided to check if there was any debt. Turns out, there was a debt of $390, which I paid off. Then I received a message saying 'your account has been cancelled.'I lost my SIM card and I absolu...
Rogers ...I've had no service since Tuesday. Been transferred from person to person for days. Was told today that my services won't be restored until Apr 3rd because of a mistake at your end with my order to change to a new package. Apparently they c...
Its been two weeks since Rogers was scheduled to install my Ignite bundle and nobody showed up. Waited on hold for over 2 hours that day, nobody could help me nor find any information for me - was told someone was going to call me back in 15 minutes ...
