Lawn damage
Last year Rogers came in our neighbourhood and dug up our lawns to rewire their cable. How can i find out if they will be returning to repair our lawns? *Added Labels*
Account Support
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Forum Posts
How can I enforce promises made by a field agent?
Hi there, First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...
Why can't I upgrade my phone online with the Rogers website OR via Rogers Live Chat?
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
Resolved! Closing the account of a deceased customer
Hello, My mother has passed away. How do I close her internet and wireless accounts? ***Edited Labels***
There is no data on my phone, and Rogers Technical Service could not find a solution for 1 week.
This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...
SMS for business
Hi,I'm using my number for my business and I was wondering if Rogers have this service.If my client text me with specific word, S/he will get an auto response. Like client send a message (info) and he will get the response immediately.Please check an...
Resolved! Can't Register to MyRogers
Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work. ***Edited L...
New modem not working
Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...
Office of the President - Insurance Claim
I am thoroughly frustrated with Rogers. My insurance claim was rejected with no substantive reason provided. The matter was escalated to John, an advisor at the office of the President. It’s been over a week and I have received no response or calls f...
Mobile plan one line didn't get set up?
Hi!I signed up this evening for 4 new phone lines. 3 are with physical SIM cards, and 1 is an esim.My account page shows that the esim is active, but only 2 of the physical SIM cards have been ordered. I have 4 temp phone numbers.The person on the ph...
Rogers Winback offer accepted but did not receive plan and device.
I had received a call from Rogers win back team +1 (833) 292-4255 on March 16, 2024 and on a follow up call from them on March 19th I accepted the offer for a 2 year plan with new device, iPhone 15 & some 1 time credit. Rogers win back team performed...
Up Front Edge
After the 2 years can you return a different phone same model *Added Labels*
Winback Call
I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...
Frustration with pricing
I have been a Rogers customer for all of my adult life (currently in my 50’s). As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options. After spending much time on hold and speaking with multiple repre...
We're sorry, but you can't upgrade your device right now because you have an upgrade order pending.
It's been two weeks since I've been seeing this dang error message when trying to upgrade my phone. And this error isn't even my fault. When we went to upgrade the phone and have an authorized person pick up the new phone in store, they were turned...
Technical issue / error when trying to extend internet plan?
I have a 24-month plan for internet service in Ontario with Rogers. The plan will expire in May, at which time it will cost $25 plus tax more. I live in a newish building where only Rogers or Bell are allowed. I've phoned Rogers twice and asked them ...
Rogers to Phase Out Services
I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite. Is this true? I don't want ignite! ***Edited Labels***
Resolved! Unauthorized Credit Reporting from Rogers
First to start off sorry about my grammar or spelling, so frustrated, I'm posting this for advice and to make rogers aware, So I have been struggling to open a new account, issues are private as following the community guidelines. I have contacted ro...
Charged $50 suspension fee for soft suspension 9 days after warning of suspension in 14 days
On April 28th I was sent an automated message from Rogers stating my "wireless services would be suspended if my past due amount was not paid within 14 days of this message." 14 days from April 28th was May 12th. On May 9th my wireless data was sus...
impossible to communicate with Rogers
I have been trying to contact rogers since mid November re my charges. Every time where put between half an hour to 70 minutes and finally had to disconnect and back to work. Unfortunately we all have to make a living and spending so much time to c...
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