phn theft
last week in the bus the to native thefted my phone from me i did police report but i didn’t get any results now i just want to know about my phn on finance and now but i need to do pay or is there any other solutions ***Added Labels***
Forum Posts
Utility box on my lawn
Hi, there’s a utility box that stores rogers equipment on my lawn and I would like to request Rogers to move the box because it’s in the way of a parking spot next to my garage. Is there a department in Rogers that I can contact to request such ser...
MyRogers showing a Total Balance due, but I have already made a payment. Payment History shows this.
Hello, There seems to be a issue with the information displayed on the MyRogers page. My payment was received on July 9, 2024, and the Payment History shows this, with a reference number. The webpage showed $0.00 as Total Balance once it was receiv...
How can I track my 1000 long distance and international minutes?
My plan gives me 1000 international minutes to India, Bangla desh, Hongkong etc. How can I know how many minutes are left out of the 1000 minutes?. Why does Rogers billing not let me know this?. It's not rocket science to provide this information. ...
Is there an email address to contact support?
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
Resolved! Rogers email about decommissioning cable boxes
I am still on legacy cable in Scarborough, ON. I just got an email from Rogers that said: "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024." Does anyone kno...
Charged for Equipment that was Returned
I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options...
Hard Credit Inquiry done despite being told that there would be NO credit check
I applied for Rogers Internet connection on July 14th, 2023 by calling Rogers customer care. I was told by the Rogers salesperson on the call that since I am already a Fido mobile customer since Dec-2017, Rogers would therefore NOT do a credit check ...
Winback not really winning anybody back
Hello, With overrated charges from Rogers , I moved my mobility to Fido and keeping home Home internet with Rogers. Fido started making hole in my pocket, then I switched to bell. then winback team called me and offered lifetime 35$ per month on ro...
Cancellation Fees
I have changed over to Rogers about 4 months ago. Every month my internet gets screwed up. Rogers tech supprot has to reset the DNS settings and it goes back to working again. Now they say that this is a unique situation and it happens to a few peopl...
hidden cancellation fee
One of the call agent from promotion team called in, telling me that she can lower my internet fee with bundle WITHOUT mentioning cancellation fee two month ago. And now they are charging me 300+ for cancelling services.
Complaint Regarding Unstable Internet Service and Unfair Cancellation Fees
Dear Rogers Customer Support,I am writing to express my deep dissatisfaction with the internet service provided by Rogers over the past three months. Despite being a loyal customer for over seven years, the recent performance of your service has been...
Billing Issue
I never had such a hard time to resolve simple issue.I have signed for the home internet online back in April and in the chat confirmed that no installation or any additional fees will be charged. After a week I have received a bill where additional ...
terrible bulk internet
I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait. *Added Labels*
Unreturned Equipment Charge
So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...
Cellular data speed
So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...
Portland trip
Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada? ***Added Labels***
Resolved! More Aggravation with Rogers Pricing
In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...
Cancellation of cellphone line and back office support
How long one need to wait till back office at Rogers cancel cellphone line cancellations.I have been billed 2 months after cancellation instructions and payments are pre authorized. Customer service says back office is working on it and not to worry ...
Bill too high
Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...
