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Forum Posts

Upfront Edge Return Issues

Hi,I opted to upgrade my device a few days before my 2-Year contract was set to expire. I selected the return my old phone option while going through the upgrade process.I have received my new phone but I have yet to receive any return kit for my old...

pstefan98 by I'm here a lot
  • 827 Views
  • 3 replies
  • 0 likes

Several Account Numbers

Hi,   I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...

eSIM not available

Does anyone know what hat issues Rogers is having on issuing eSIM and when they will resume issuing eSIM? As of last Friday, the service agent cannot help with issuing eSIM. Even accidentally deactivated my current sim.   **Labels Added**    

WeiW by I've been here awhile
  • 1222 Views
  • 1 replies
  • 0 likes

Ongoing issues with Rogers and their policies

So I cancelled my internet and cable service the third week in July to move them over to Bell (because Rogers always treats me like it is my fault and offers no commonsense approach or sympathy). I specifically asked if I should return the equipment ...

Weird Billing overcharge

Hi, I have 3 billing dates and 1 billing period associated with my account; and the charge has jumped up suddenly nearly $5 just 2 months after starting the service.Please advise, thanks.   ***EDITED LABELS***

First bill a shocker!

Switched over from Telus and already feel I have been shafted. Being I recorded my entire conversation with the person I placed my order with, I know how it went down. I was told I was eligible for a free tablet, now have a device balance of 3 times ...

Nanaimo76 by I've been here awhile
  • 533 Views
  • 2 replies
  • 0 likes

loyalty dept

This is ridiculous. I started to chat three times, each times it is going to Fido. only one time I was connected to rogers but i did not get help, i was told that i should chat to loyalty dept. after holding, then someone comes from Fido. What a wast...

meta5336 by I've been around
  • 612 Views
  • 1 replies
  • 0 likes

Resolved! Offered extra data but never received it

In July 2023, I received a text from Rogers notifying me that *for my loyalty,* a 10gb bonus I had been receiving was now permanently added to my account for no added cost. No action on my part required. It was never added, and when I spoke to an age...

Unauthorized New Activation

HiSomeone added a line on my account as name of harjot singh And they order a iphone 14 pro max it was happen 7 sep when it happened i call roger representative right away on 7 sep that guy clear line from my account and he give case id and know i go...

Horrible customer service

Horrible customer service/ support. Wouldn’t recommend rogers & definitely thinking of switching to a new phone company!   **Labels Added**    

Amandamay by I've been around
  • 443 Views
  • 1 replies
  • 1 likes

Resolved! eSIM Transfer to new iPhone error

Hi Rogers Forum, Does Rogers support eSIM transfers device-to-device? I just got the new iPhone 15 PRO and I keep getting an error saying my eSIM transfer is "not supported".   I did this previously with my Koodo account.   Do I need to buy a new eSI...

Resolved! Can long distance charges be applied to a number in error?

Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US.  When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...

SueK2 by I've been around
  • 575 Views
  • 1 replies
  • 0 likes

change the number

I changed my province and I need to change my number. after 5 times that I called no one helped me. What should I do now? Who is responsible for this company? I just want to change my number. their website doesn't work and the customer service depart...

maryambyt by I've been around
  • 428 Views
  • 1 replies
  • 0 likes

Lack of Professionalism

Events happened because of lack of professionalism in Rogers:    1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...

AliPorik by I've been here awhile
  • 581 Views
  • 2 replies
  • 0 likes

Resolved! New Line Offers

How long do you have to be away from Rogers to take advantage of offers that are only for new lines?       ***Edited Labels***

Likeitis by I've been here awhile
  • 538 Views
  • 1 replies
  • 0 likes

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've been here awhile
  • 2876 Views
  • 4 replies
  • 0 likes

Resolved! Rogers billed me on an account that was canceled 3 months ago

I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...

Sandrafms by I've been here awhile
  • 969 Views
  • 2 replies
  • 0 likes

Vrak is shutting down Oct 1,

Hi, A few weeks ago Bell Media have announced that they will shutdown Vrak on October 1. I would like to know does Rogers is planning to replace that channel with an other one (I would love to see ICI Explora being added has a replacement), or are go...

ReneHache by I plan to stick around
  • 613 Views
  • 1 replies
  • 0 likes