Apple in their genius ways has a default setting that deletes your text messages once they are 12 months old. I was told that with a court order Rogers can provide these text messages. I've also recently read that they can provide 13 month historic...
I can’t believe the experience I am having with Rogers. My bills are astronomical. I was charged for roaming even tho my kids had data off and airplane mode on. It’s completely unclear that you need to manually opt out ahead of travel. We were only a...
Ive been trying to port my Bell number over to rogers. I keep getting a "we have encountered an issue and are working to fix it" please try again. message. I have tryed chatting and the tech there keeps getting a server issue. I have tryed calling ...
I want to preface by saying up until about 3-4 years ago, I was a Rogers lifer as they've always been good to my parents when we first came to Canada. The customer service and how they treat their customers has significantly declined, which has led m...
I placed an order yesterday for a mobile phone as a new activation, I recieved the email right away saying they received my order and then this evening i received an email with the tracking number and information but about an hour ago I went to sign ...
I placed an order through phone customer service on March 22nd, 2023 for a new iPhone 15 pro max titaninum blue. However, the rep inputted as black which Imspotted immediately from the email confirmation and asked it to be correct. The call was ove...
I’ve made seven phone calls and communicated by chat twice with various CSR agents and managers, all over the course of 2 months. I’ve invested over 8 hours and I’ve been deliberately delayed and ignored. This includes a proactive call to avoid unnec...
Just wanted to let you know that you have a star employee (Sara) at the Lynn Valley Kiosk for Rogers. Why she is star employee: I lost my phone and she listened clearly to my complicated issue.She was able to make suggestions and assist with the proc...
I am planning to finance another device from Best Buy. Since I already have one device on finance, they told me to call Rogers and pay off that first. I called customer support, and they said I have to wait for my next bill, which is next month. Is t...
I ordered a new iPhone on March 12 (in-store pick up), but later I contacted a associate through chat and asked them to change the status to home delivery but keeping the plan that I ordered before. After few days, my phone plan had been upgraded, bu...
So my iPhone 13 supports eSIM and I am doing all this over wifi (let's get this straight first and foremost). Having successfully converted physical SIM to eSIM seamlessly with other providers, I never encountered such an issue and blatant, terribl...
Hello, I am planning to change my Infinite +10 Edge 20 plan to a different infinite plan since the contract period (2 years) have passed. I am wondering if this would make any effect on the additional line (also infinite) that have $30 discounts ($...
Rogers sent me a text saying free 10gigs for 25months sign in to see offer and it's 5 gigs for $10 more and they try to trap you into ordering it! What kind if scam is rogers trying now I'm really sick of scams and thinking of changing carriers but d...
Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...
Is it still possible to pause an account for several months? Is there still a fee of $30/month? Thx! ***Added Labels***
I recently contacted Rogers through their chat service about receiving a refund on a credit balance. The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...
I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...
I went to log on today to take a look at my bill, and it says my account has been cancelled?! Why? **Labels Added**
Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...
This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...
