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Phone buyout

2year contract just ended and can't return my phone as it has a crack.  Works fine for me and no problem keeping it.  Almost $500 to buy it out.  My bill lowered from $105 to $65 a month.  I continued making the $105 payment on the first and second b...

grglplixin by I've been around
  • 1146 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge

In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or  I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...

latewest by I've been here awhile
  • 1052 Views
  • 3 replies
  • 0 likes

Promotion Expiring

Back to the same old! My annual promotional package (tv, internet and land line phone) is about to expire.   Rogers solution to an 'about to expire promo' is to offer a more expensive alternative. One that is not affordable. Their cheapest bundle exc...

password by I plan to stick around
  • 730 Views
  • 1 replies
  • 0 likes

Customer service what happened ?

I have been trying to reach customer service for hours, every time it rings using all options I get disconnected .French option is closed.   I got lucky once , answered from india, a nice lady with indian talks noise behind for 45 minutes, at the end...

bestguy by I've been here awhile
  • 1284 Views
  • 3 replies
  • 0 likes

Installation fee hassle

Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...

Neesie by I've been around
  • 503 Views
  • 1 replies
  • 0 likes

Mobile

This is by far the worst experience I've ever had from any cell phone company. If you're thinking about getting services with Rogers do yourself a favor and do not.    **Labels Added**    

Resolved! Overcharge for service , don't get money back

Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total  amount accumulated to  $1,291.50 . I called Rogers within the last three month several times,  with no success getting my money back. Eve...

um by I've been around
  • 810 Views
  • 1 replies
  • 2 likes

Payment tabs just aren't working...

Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen.   I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...

Rogers.png rogersonlinepayment.png rogersonlinepayment(viabank).png
huyanh21 by I've been around
  • 741 Views
  • 2 replies
  • 0 likes

Ignite 20 plus 150 vs ignite 20 plus with 500

Is there a big different what would you say the price with ignite tv and internet be just wondering if I got a good deal or not for the ignite 20 plus 150 vs the ignite 20 plus with the 500 thanks   *Added Labels*

Laurajane09 by I plan to stick around
  • 487 Views
  • 1 replies
  • 0 likes

Resolved! Need help with Bill and Ignite Offer

Hello, I've been trying for the past week to get through to a Live Chat Agent, but no luck. I've also called Rogers numerous times, left my number as well, but never got a call back. I would like to discuss my current bill, my discounts which are abo...

asturias7 by I plan to stick around
  • 803 Views
  • 2 replies
  • 0 likes

International messaging costs

I’ve noticed a few dollars here and there in my last couple bill cycles for international messaging costs - I have no idea where this is coming from. This bill cycle I incurred a pretty sizable charge for international messaging and decided to call R...

YChargeMe by I've been around
  • 1477 Views
  • 7 replies
  • 0 likes

Resolved! Rogers restricts what cell #s it will send alerts to

Rogers systems will send SMS alerts, Verification codes, Recovery numbers, bill notifications and more BUT ONLY TO ROGERS/FIDO/CHATR cell numbers. So any of us with other cell phones can never get those texts from Rogers (it took a Telus tech to real...

LJD2005 by I plan to stick around
  • 2939 Views
  • 12 replies
  • 4 likes

Seeking Advice on Securing the Best Fido/Rogers Phone Deals

Hello Rogers Community,   I hope you're all doing well. I'm reaching out for advice on finding the best deals for Fido and Rogers for my phone, using my current phone number.   Here's a bit of background: I was initially with Fido and later switched ...

Pouyan by I'm here a lot
  • 1009 Views
  • 1 replies
  • 0 likes

Resolved! Going to Antigua

We are going to AntiguaShould I get a travel data plan?If so, what would it be and cost?       ***Edited Labels***

Armand9 by I've been around
  • 855 Views
  • 1 replies
  • 0 likes

Residential Billing Dispute

I am with Rogers more than 30 years, Rogers sent me the Residential service agreement less than what they withdrew the amount from my bank. I called so many times, no one can help me. Dissapointed. Rogers please help. Very appreciate your help.   **L...