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Bad Customer Support Experience

I've contacted Rogers two days in a row and on both occasions they ended my chat while I was digesting the information they provided and responding to a question. I waited 6 mins for them to respond, they waited < 2 mins before terminating the conver...

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julray by I plan to stick around
  • 686 Views
  • 1 replies
  • 0 likes

going to US

Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...

rtan1 by I've been around
  • 4889 Views
  • 6 replies
  • 1 likes

Will I be charged for receiving texts while in the US?

I have Rogers home internet and since I got that, I am being offered a mobile plan with Rogers as well. However, before shifting from my current provider, I wanted to confirm if I will I be charged for receiving texts while in the US? While the answe...

tkaran50 by I've been around
  • 35593 Views
  • 5 replies
  • 0 likes

Internet

I’ve been with Roger’s for a year and a half and I own a few dollars and end up cutting my internet with out telling I step up a promise to pay for the 20th and they are telling they won’t trun on my internet until then I’m a Single mother who is an ...

Makayla09 by I've been around
  • 614 Views
  • 1 replies
  • 0 likes

Incorrect Move – Account Suspended – No Internet

Account suspended incorrectly and no internet for 8 daysn raised a move emrequest:   I have raised a move request last week to move to a new house.bht instead of raising the move request, that had suspended my account a d an without internet for the ...

Major Fire & Loss of Service

On Tuesday night a major fire occurred in our Vancouver neighbourhood, knocking out our home phone, home tv and home internet/wifi. We are serviced by Shaw Rogers. As of this morning the service is still out and not known when it will return. As a re...

GM368 by I've been here awhile
  • 906 Views
  • 2 replies
  • 0 likes

Bill Ready Call and Email After Cancellation

I stopped my internet service in May , and i was sent my final bill in june which i paid in full . I also dropped off modem and stream tv box and got an e-mail confirming that there is no remaining balance ,2189xxxxx (confirmation No)but still have c...

Shipa50 by I've been around
  • 506 Views
  • 1 replies
  • 0 likes

Escalation Frustration

So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...

scutting by I've been here awhile
  • 1460 Views
  • 4 replies
  • 0 likes

Rogers Billing Issue switching from Legacy to Ignite

Why is Rogers not able to prorate bills? Just shows how much it cares about its customers.    As I had critical internet issues spanning many years with the Legacy service, as advised, I decided to switch my internet from Legacy to Ignite bundle on J...

rajavenkit by I've been here awhile
  • 882 Views
  • 2 replies
  • 0 likes

Getting billed for cancelled account

Hello,I just go to purchase new iphone15 pro with Roger’s. I followed the whole procedure for purchasing the new mobile phone after that the agent told me you need to port the existing number. First he told me that you do not need to port the existin...

the online chat agent is so unprofessional

I asked about the temproary suspension plan, the first online agent insisted it was only $7 dollar a month, while I said when I looked into the website, it is $30 dollar. The online agent insisted it is $7, and I asked her to put a suspension plan fo...

kooou by I've been here awhile
  • 928 Views
  • 3 replies
  • 0 likes

Missed a mobile payment

I missed a mobile payment from last month. I am new to Canada and this was an honest mistake. I never received the payment reminders except the bill in my inbox on the invoice date. I realised I wasn’t logged into Rogers mobile app as well. I made th...

Inkiiy by I've been around
  • 663 Views
  • 1 replies
  • 0 likes

worst service in North America

Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...

Saulr0215 by I've been around
  • 529 Views
  • 1 replies
  • 0 likes

Awful to Seniors

After an in-store visit and over 3 hours on the phone with mostly rude CSRs I have realised Rogers is not willing to offer my mom, who is a senior and has been a loyal customer of Rogers for 23 years, a reasonable wireless plan. Apparently no discoun...

JDavies by I've been around
  • 915 Views
  • 1 replies
  • 0 likes

Charged twice.

Is this a department in Rogers? Or is this clients helping each other?   *Added Labels*

Marnage by I've been around
  • 462 Views
  • 1 replies
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Additional Support Chat with an agent

I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...

Charline by I've been around
  • 499 Views
  • 1 replies
  • 0 likes

Abysmal customer service

I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste ...

Mosteros by I've been around
  • 557 Views
  • 1 replies
  • 0 likes