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Phone exchange

Good evening. 3 days ago I ordered a new phone ( Google pixel 8 pro), was delivered from Oakville via FedEx, yesterday. Spent the time to get it set up, only to discover that there was a major lacking of Stull I wanted, so I called this morning to wo...

fysty-1 by I plan to stick around
  • 696 Views
  • 1 replies
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Being charged for not using internet after cancelation.

Hey, I’ve been getting charged by rogers even though I brought in the modem and cancelled in their store… in December now they’re sending me to collections… anyone have this issue with rogers? Cause I don’t even love at that residence anymore…       ...

Tomdom69 by I've been here awhile
  • 1858 Views
  • 3 replies
  • 1 likes

Rogers Customer service unprofessional conduct

I had an extremely unprofessional interaction with a Rogers representative named Rakshya. She consistently rushed me, stating that she had other customers and urging me to hurry up. Throughout the conversation, she used informal expressions such as "...

Dan85 by I've been around
  • 841 Views
  • 1 replies
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Unable to Contact Office of the President

Does the Office of the President ever answer the phone or check their emails? I've had an issue get escalated that I've been trying to resolve for 4 months and I'm at my wits end with Rogers.    It's been escalated to MAX and VENOZA in the Office of ...

Resolved! Getting a Suspended Rogers Cell Phone Restored

Hi, should I avoid collections and deal with customer service directly to nicely ssk them for some debt forgiveness and smaller payments as a way to get my cell phone up and running again ASAP?       ***Edited Labels***

dorion1291 by I've been here awhile
  • 2148 Views
  • 2 replies
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Beyond Frustrated with ROGERS

I currently have the ignite tv and internet. My current offer was up on april 28th 2024 so i reached out to change the package, A tech came to the house to install the new ignite fibre, he ran a line to the pole and connected the nokia box in the hou...

BonBon2 by I've been around
  • 1404 Views
  • 3 replies
  • 0 likes

Account coustemer service

I have been using it for four years, I bought a phone for home internet, my wife, my children, we all work for Rogers, but due to the nonsense they have done lately, I transferred all lines except my home internet to BELL company.One of the biggest p...

kadir by I've been here awhile
  • 1187 Views
  • 5 replies
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Resolved! Paper Bill

I want my bill mailed to me   *Added Labels*

Joyiam by I've been around
  • 2548 Views
  • 6 replies
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Dreadful support

I used to work at Rogers and had an Appreciation Discount removed from my account randomly. I have tried endless times to have someone add it back on… it’s been over a month at this point and nothing has been resolved for my case: C198483804Only one ...

mattgee by I've been around
  • 669 Views
  • 1 replies
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DO NOT GET THE PREMIUM PROTECTION PLAN

  DO NOT GET THE PREMIUM PROTECTION PLAN - Read TrustPilot reviews. Its terrible. It's questionable if after paying $384 over two years I'll even get my free screen. Which I only need because of the SAVE AND RETURN program. DO NOT DO SAVE AND RETURN ...

Sales person came to my door an lied - lesson learned

I am honestly appalled by the situation at this stage. Somebody from Rogers rang our door a few weeks ago to let us know about a new offer which was cheaper than what we were paying with Bell. We accepted and she got it all done on her Ipad and told ...

emiliev by I've been around
  • 592 Views
  • 1 replies
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Change My cellphone plan

Dear Rogers customer serviceI hope this email you find well. I am customer of Rogers, and I am temporarily unable to use number and would like to request a suspension while retaining the number until September.     ***Added Labels***

User17001 by I've been around
  • 541 Views
  • 1 replies
  • 0 likes

Hockey Draft

Can not apply for the hockey draft link is no goodget drafted.com help   *** Edited Labels ***

lennonjohn by I've been here awhile
  • 1114 Views
  • 4 replies
  • 0 likes

Resolved! Adding family member to authorize account changes?

What is the process to add a spouse to access and make changes to my Rogers Mobile account? For context, my plan has my spouse's mobile phone number and mine. The account is in my name. Should I become incapacitated, my spouse will need to access the...

Hmm by I'm a reliable contributor
  • 3307 Views
  • 1 replies
  • 0 likes

Customer Service

Why are some of your customer service personnel so unhelpful? It’s almost like they are reading from a script and unable to reason/think independently? Pam; Shohaib as examples - both male support (for clarification).Why are we not able to connect to...

Adebaba1 by I plan to stick around
  • 3880 Views
  • 9 replies
  • 6 likes

Home internet installation delay

Hi All,I placed an order for Rogers ignite 1.5 GB internet in anticipation of a move over two weeks ago. I was previously with Bell. My installation time had been scheduled for Saturday, May 25 between 4 to 6 PM. Between my initial call to place the ...

m_asif by I've been around
  • 1197 Views
  • 1 replies
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Credit Limit back on account after upgrade

Hi there we signed up with Rogers in December and had a credit limit. The credit limit seemed to have been removed based on account activity (paying bills on time) so we both upgraded our phones recently and the credit limit is back on. Can someone p...

aoneill25 by I've been here awhile
  • 764 Views
  • 1 replies
  • 0 likes

Rogers Credit card mess!

I had been a shaw customer for the last 30 years with no problems.  When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones.  The clerk suggested the Rogers credit card;  if I connected my phones and inter...

Joanna-61 by I've been here awhile
  • 3041 Views
  • 3 replies
  • 1 likes