I've contacted Rogers two days in a row and on both occasions they ended my chat while I was digesting the information they provided and responding to a question. I waited 6 mins for them to respond, they waited < 2 mins before terminating the conver...
Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...
I have Rogers home internet and since I got that, I am being offered a mobile plan with Rogers as well. However, before shifting from my current provider, I wanted to confirm if I will I be charged for receiving texts while in the US? While the answe...
I’ve been with Roger’s for a year and a half and I own a few dollars and end up cutting my internet with out telling I step up a promise to pay for the 20th and they are telling they won’t trun on my internet until then I’m a Single mother who is an ...
Long story. 25 year customer with Rogers. 4lines. I paid for device protection when offered by Rogers rep and at no time was I provided information or terms after I purchased. The rep said once I have the protection you can claim whenever never sayin...
For over a month we've been getting emails (about 5 now) stating 'Work in your neighbourhood is about to begin". A few times now I've gotten voicemails stating work will begin on *insert date here. And each date I don't think any actual work has been...
Account suspended incorrectly and no internet for 8 daysn raised a move emrequest: I have raised a move request last week to move to a new house.bht instead of raising the move request, that had suspended my account a d an without internet for the ...
On Tuesday night a major fire occurred in our Vancouver neighbourhood, knocking out our home phone, home tv and home internet/wifi. We are serviced by Shaw Rogers. As of this morning the service is still out and not known when it will return. As a re...
I stopped my internet service in May , and i was sent my final bill in june which i paid in full . I also dropped off modem and stream tv box and got an e-mail confirming that there is no remaining balance ,2189xxxxx (confirmation No)but still have c...
form my regular bill of $260 for my bundled services to instantly 3,000 to 4,000 k BILL CHARGES!?!? ***Edited Labels***
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
Why is Rogers not able to prorate bills? Just shows how much it cares about its customers. As I had critical internet issues spanning many years with the Legacy service, as advised, I decided to switch my internet from Legacy to Ignite bundle on J...
Hello,I just go to purchase new iphone15 pro with Roger’s. I followed the whole procedure for purchasing the new mobile phone after that the agent told me you need to port the existing number. First he told me that you do not need to port the existin...
I asked about the temproary suspension plan, the first online agent insisted it was only $7 dollar a month, while I said when I looked into the website, it is $30 dollar. The online agent insisted it is $7, and I asked her to put a suspension plan fo...
I missed a mobile payment from last month. I am new to Canada and this was an honest mistake. I never received the payment reminders except the bill in my inbox on the invoice date. I realised I wasn’t logged into Rogers mobile app as well. I made th...
Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...
After an in-store visit and over 3 hours on the phone with mostly rude CSRs I have realised Rogers is not willing to offer my mom, who is a senior and has been a loyal customer of Rogers for 23 years, a reasonable wireless plan. Apparently no discoun...
Is this a department in Rogers? Or is this clients helping each other? *Added Labels*
I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...
I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste ...
