I had an exclusive rogers plan offer on my account. I made sure to verify what was being removed and it only stated that the automatic payment discount would be removed. Even then, a popup stating that the appreciation discount usually shows up and I...
my reference to my info. I used to work for CSINBOUND at ROGERS, wish I could work there again but got laid off, here's the scenario from my perspective (some information is incomplete like the days, you will just use your judgement if you dont hav...
Just got transferred to a Manager's line that answered but did not respond. However, with a live line I was privy to someone listening/watching sports. Nice Service we pay for!!!!!!!!!!!!!!!!!!! ***Edited Labels***
Hi, I got a winvack offer, accepted it and was validated. The agent said that I l’m gonna get an email and what to do but I haven’t received it yet and I don’t know what to do now. I opened my account on Rogers and the offer was there but I’m not sur...
2 hours to negotiate a new plan. What has thet kind of time. So fed up **Labels Added**
Hello,We had some equipment to return. For some reason, we had two mailing labels sent with two lists. I put everything in to one box and sent it together. Now i am worried that they won’t realize the equipment was all from us and wont credit our acc...
Has anyone had to return your old equipment before they will activate your new package **Labels Added**
On April 11th received a call from 1833-447-6456. Agent's name was Harsimran. He asked me what plan do i have and with which company. My current plan is 35/M with Unlimited Canada and international callings, 50GB with Koodo. He offered me $35/M 70GB...
Why do people hate Rogers? I get inundated with offers to improve my current wireless plan and have more data at a great price for the next 24 months. After checking the small print, such offers only apply to new customers, or existing customers only...
I accidentally changed my number, can i get old number back ? *Added Labels*
I'm on Disability and very careful about my phone usage. I have NEVER made an international, long-distance call on my cell phone. But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...
Does Rogers even care about loyal customers? The answer is straight forward from other posts and customers, "NO". Does upper level management involved with customer service even know what is happening? Answer is "NO". But why?? I am one of thousands...
The only thing going for you is that you are a monopoly. It is robbery how you do business and overcharge for lousy service let alone services with "known issues". I have spent hours the last 2 days contacting your organization speaking to a mixture...
Rogers suspended my friend's line for non payment before the date of payment !!! Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up. The irony is that the bill is even higher th...
Last year Rogers came in our neighbourhood and dug up our lawns to rewire their cable. How can i find out if they will be returning to repair our lawns? *Added Labels*
Hi there, First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...
I have been trying to upgrade my phone for the past 2 days, looking to switch to the S24 Ultra. I keep getting a Something Went Wrong message at checkout with a comment that if the issue persists to try calling or going through the Live Chat feature....
Hello, My mother has passed away. How do I close her internet and wireless accounts? ***Edited Labels***
This is absolutely unacceptable. I explained my problem at least 3 times in a week, spending 1 to 2 hours on the phone each time.I have 3 separate case numbers. And especially the Technical service representative, whom I talked yesterday, said he was...
Hi,I'm using my number for my business and I was wondering if Rogers have this service.If my client text me with specific word, S/he will get an auto response. Like client send a message (info) and he will get the response immediately.Please check an...
