More Aggravation with Rogers Pricing

[foodtech46]

In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless.

You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure.

My wife and I each have Rogers phones. Mine is LTE and hers 5G. We have 20GB shared and together we use maybe 10% of that. Most of the time we are just on wifi at home. We pay approx $80 each per month.

I saw some "deals" on My Rogers for $55-$65 per month but you cannot change your plan to them. Only a phone number is listed to inquire.

I went on chat and after bouncing around the country from agent to agent I found out they can't offer that to me. I can get a massive upgrade in bandwidth to 165GB for the two of us for a bit more per month. So I would now use maybe 2% of the available bandwidth. The agent suggested I talk to the loyalty dept. but (of course) they were closed.

So all this talk of cutting prices is a sham. But you knew that already. It's Rogers.

**Labels Added**

[RogersZia]

Good morning @foodtech46,

I understand where you're coming from. We’re committed to offering products and services that help enable you, this is why we have a variety of plans available to our customers. Your feedback is welcome and valuable, I will be happy to forward it to the appropriate team.

I hope you've had a chance to get in touch with our customer service since you last posted here. Please let us know if you still require account support.

RogersZia

[foodtech46 · Accepted solution]

Thanks but I haven't bothered. I now understand clearly that Rogers only offers the cheaper plans to new customers. After 32 years with Rogers Wireless I have long ago come to the conclusion that they will never meet my needs. They may simply be a less worse option. The same thing applies to home services.

[jjjjy7]

@foodtech46   I was in the same boat as you.  I was paying far more for wireless service than what I needed.  I called in and explained I wanted to reduce my bill, but I was only offered more data.  I explained over and over gain I don't use much, if any data, as I am mostly on wifi.  But still the only thing offered was more data.  I politely declined and took my wireless business elsewhere.  Since then I have received 3 calls from the winback department, who offered me, wait for it, more data.