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Forum Posts

Hold times on the phone

To Rogers: I am absolutely appalled with the wait times you have for your customer service on the phone.  I have been on hold now for almost 2 hours and it is unacceptable to wait this long to get a probably quick answer yet pressing answer as it is ...

Ann-Marie by I've been around
  • 186 Views
  • 1 replies
  • 0 likes

Upfront Edge Returns

Hi, just wanted to know if I need to leave the old SIM card in the phone that I'm returning as part of the Upfront edge program - or remove the SIM and dispose of it.     ***Edited labels***

SFJ12 by I've been around
  • 156 Views
  • 1 replies
  • 0 likes

Likewize Claim Status Request

Hello , I have filled my service request with likewize through rogers and it still pending from 20th december 2023I call everytime and they say our manager team will review it and they will call me back , but there is no response. I am still without ...

User0351 by I've been here awhile
  • 347 Views
  • 1 replies
  • 0 likes

Where are cable internet and TV service pricing options?

https://rogers.com If I go to the above website, the only services offered are MOBILE and 5G internet (prominently, at top of page). Why doesn't the main web site list the cable internet and ignite TV services? Even if I google "Rogers Cable Internet...

strathglass by I've been here awhile
  • 289 Views
  • 3 replies
  • 0 likes

Resolved! Early Return of Upfront Edge Device

My Upfront Edge plan term ends in 4 months (April). I have read about the problems people have with returning Upfront Edge devices and getting charged the Upfront Edge amount. I want to return my Upfront Edge device as soon as possible and am prepare...

ayf by I've been here awhile
  • 266 Views
  • 1 replies
  • 0 likes

Resolved! Getting Billed on the Cancelled Account

We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers.     July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar.      As of tod...

Extremely poor wait time

I have trying for over a month to contact Rogers Internet over the phone. I have waited so many times over 1.5 hours or more and no answer. What happened to a call centre and customer service. Thank God I am not calling about a service outage. This i...

Darrell23 by I've been around
  • 234 Views
  • 2 replies
  • 0 likes

Wait time Live Chat

Why do the chat line disconnects you when they can't help you?Also...I was on hold for 2 hrs , they closed at 10pm so I was cut off. Nice service!!!!!!!!!   *Added Labels*

Doc6 by I've been around
  • 233 Views
  • 1 replies
  • 0 likes

Backlog of iPhone 15 Pro

Find it very angering that I can’t switch from order from the warehouse to pick up without losing my current plan that was offered by retention 3 months ago (which has MUCH MORE data than in-market plans now for the same money). I’m on a trip when th...

Number porting and eSIM

Added line to my already existing rogers account. Other line was required porting number from virgin mobile.Number porting completed before receiving new sim card.Is new sim card would have new number or old?   *Added Labels*

User2023 by I've been here awhile
  • 195 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Return Kit

upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...

Singh9 by I've been around
  • 542 Views
  • 5 replies
  • 0 likes

International Long Distance and CP24

My senior mother was forced to change to Ignite from the legacy version. The Rogers rep told me to call back to have international long distance added that was already on the legacy version. Now I am waiting over an hour on the phone waiting. Why do ...

Alpha9514 by I've been here awhile
  • 346 Views
  • 4 replies
  • 0 likes

Higher bill

Hi,I bought iPhone 14 on boxing week sale.I was told that I will be charged $14 for phone financing and $50 for Roger’s plan.I got my first bill $95. When I asked the store agent he said it will be fixed in next month but now my new bill is issued wh...

Aliya1 by I've been here awhile
  • 242 Views
  • 2 replies
  • 0 likes

Move

Had a scheduled move install set up Dec 22. 2023. Tech canceled (had an emergency. Was informed by customer service as they call it that someone would contact me the next day to complete the install. No one called. I called Roger’s asked for my insta...

JoshV by I've been here awhile
  • 165 Views
  • 1 replies
  • 0 likes

Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 266 Views
  • 2 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 520 Views
  • 3 replies
  • 0 likes

Resolved! Roam Like Home

Hello, I am a new Rogers customer, recently switched over from Fido. I noticed on my latest bill that I was charged for 2 days of Roam Like Home ($12/day) and I called customer service. They informed me that this is because I received a few phone cal...

miscazn by I've been here awhile
  • 578 Views
  • 6 replies
  • 0 likes

Resolved! How many set-top boxes included "Total TV" plan?

I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know,  does it includes 3 boxes w/remote...

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