So old house here, we recently had a Roger’s line ran into our house for internet. When the tech came out, the line was ran across the road using white indoor wire. It was strung ontop of tree branches and zip tied to the hydro line into our house.We...
I am leaving Rogers as an internet service provider however, I want to keep my @rogers.com email address since I've had it for decades and concerned that once rogers reactivates that domain for another user, that other individual may receive my confi...
I need to advise Rogers and customers of an unexceptable customer experience at the Brockville Ontario Rogers Center on Parkdale Ave. I went to the store in Brockville to purchase a new phone and to add it onto my plan for my 84 year old mother in l...
Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...
I have been a loyal Rogers Customer for almost 25 years, from the home phone line in my first apartment (2000), to first cell phone (2001), cable and internet (2002), and my husband's cell plan (added in 2020). In that time I have seen Rogers custome...
Hi - I have an iphone 12 mini. I'd like to buy a later model but one with the same size sim card so I can keep my existing plan. How do I know which iphone to choose? *Added Labels*
Ok so a few days ago or so ago I unlinked a line from my account because it was cancelled on me (No idea why) and I wasn't allowed to order any new services, I'm unable to find the account number for said line and I'm trying to figure out a way to re...
Rogers only appreciates big accounts. They do not care about ppl who have been loyal to them for 17 years. It’s ok for the whole company to make a mistake and shut down. But if a customer makes a mistake, an employee makes a mistake to to a client th...
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE. I have been going to Rogers store 5 t...
I recently upgraded my phone. I missed the deadline for my upfront edge but was ensured by 2 different Roger's representatives that if upgrade to a new phone and turn in my old phone within a certain timefeame the upfront edge will be refunded to me....
Hi, I am on a Save and Return plan which requires me to return my phone by Nov 30th or I will have to pay the balance and keep the phone. I would like to upgrade but would like to try to take advantage of the Black Friday deals Roger’s offers every y...
Suspended my service *Added Labels*
I’ve been waiting for an Apple Watch since the beginning of September and it still says backorder from Rogers. Anyone else have this problem?
We have a digital VIP cable package together with an HDTV Speciality package, total cost $112 which quite frankly is excessive based on the actual channels we regularly watch. We would like to start from scratch again and switch to the basic digital ...
To whom may read this,I recently joined Rogers. My partner is in a family plan on Freedom Mobile. She is not the main account holder. I want to transfer her number to add to my line, without affecting the other family plan users (the ones on Freedom ...
After calling Customer Service twice today I am shocked they are willing to let a loyal customer go without even trying to help.The agents were very nice however they need to charge $20 per bill to "reprint" anything older than 18 months. This makes ...
After I cancelled.my.internet service, I got no details on where to return my device. I tried reaching out to chat and phone but I didn't got a clear instructions.Let me know where to return this device.
Billing problems transitioning from zoomer to rogers. Offers look good but be careful. Billing is inaccurate and rogers insists that the new service be paid before the old service is discontinued. Very disappointed. *Added Labels*
I waited for live chat for 2 hours. from 19 to 1 on support queue. And when my time came, nothing. I just got a message "send chat transcript" and thats it! Was there never a technical person chatting with customers? Then why did you waste my time? W...
