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Resolved! Upfront edge return timeline

My upfront edge contract is expiring on Dec 3rd and I am going to do an upgrade to a new device and return the old device that was on upfront edge financing. the confirmation page is showing the new device has a 4+ week shipping delay and the terms a...

ahorvath by I've Been Around
  • 609 Views
  • 1 replies
  • 0 likes

Cancellation for Smart Home Monitoring

I would like to cancel smart home monitoring but it is next to impossible to do that. requested a call back for the same & received a call after 4 hours just to find out that the office is closed.    ***Edited Labels***

Parm2377 by I've Been Here Awhile
  • 152 Views
  • 1 replies
  • 0 likes

Potential Fraud

Hello,   I had received a letter in the mail with an offer for $49.99/mo for 500u ignite internet and thought, 'can't pass this up'. I called and got it all set up. It wasn't until hours AFTER I realized mistake: I gave up my SIN # and BIRTH CERTIFIC...

Usereman by I've Been Around
  • 402 Views
  • 4 replies
  • 0 likes

Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've Been Around
  • 949 Views
  • 2 replies
  • 0 likes

Bad Communication

I have internet connection with rogers for some time. every year I have to call them and ask why my bill goes up so this November i called and did the same and employee retention gave me good deal. but to find out the bill never changed Lack of commu...

Unable to get Support via Phones or Live Chat

Trying to contact  billing support or make an account change as my contract is up, but phone support is down.  It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects.    Chat support seems to be ...

bahha by I'm Here A Lot
  • 717 Views
  • 2 replies
  • 1 likes

Customer service - Feedback

Worst customer service I have ever had to deal with! Was trying to get a new plan and was put on hold for over 1 1/2 hours after going into the store. Then called again today and did the call back option was told 4 to 7 minute wait, over 3 hours late...

Dan1815 by I've Been Around
  • 126 Views
  • 1 replies
  • 0 likes

Resolved! Account Cancelled

I recently set up my account. Upon registering for MyRogers and linking my account I checked back in to see that my account has been cancelled. Why would this be?

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've Been Around
  • 211 Views
  • 1 replies
  • 0 likes

Horrible service

I just sat on hold for over 45 minutes and I do have a transcript of it without even being acknowledged or showing a position in line on a Saturday afternoon at 3:00. Actually it started at 2:24 in the afternoon and it is now 3:10. You would think by...

bothered1 by I've Been Here Awhile
  • 191 Views
  • 2 replies
  • 0 likes

Disney+ & Apple TV+ Promotions

I received an email saying that I can get Disney+ free for 6 months. I'm just wanting to make sure that it is indeed free and that there's no catches. Also, can you use 2 promotions at once? I also got an email saying that I can have Apple tv for 3 m...

warped77 by I Plan to Stick Around
  • 480 Views
  • 6 replies
  • 0 likes

Looking to Stream World Cup Game

Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work.  At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home.  I found info about being able to stream...

ronaldo1964 by I've Been Here Awhile
  • 1396 Views
  • 1 replies
  • 0 likes

Adding secondary email account

Hi,   I'm supposed to have 5 additional email accounts available to set up, I am trying to add one extra one, each time I go through the steps I receive the error message "the account id you've entered is invalid". I cannot figure out the problem, cl...

dd5445 by I've Been Here Awhile
  • 206 Views
  • 3 replies
  • 0 likes

5GB Offer Missing From Bill

I WAS CALLED BY ROGERS WITH AN OFFER TO COME BACK TO THEM WITH AN ENTICEMENT OF AN EXTRA 5GB OF DATA TO MY 20 GB PLAN. I JUST GOT MY FIRST MONTHLY BILL FOR MY USAGE,  BUT NO MENTION OF THE BONUS 5 GB. I WONDER WHERE IT WENT, OR WAS IT JUST A BAD JOKE...

DOACKO by I've Been Around
  • 208 Views
  • 1 replies
  • 0 likes

Someone ordered an iPhone on my account

In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...

Dean80 by I've Been Here Awhile
  • 594 Views
  • 4 replies
  • 0 likes