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Forum Posts

Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 1084 Views
  • 6 replies
  • 1 likes

Is there a credit check on on upgrade?

My husband and I are currently on bring your own phone plans. Next week we are planning to upgrade to new devices. We were told a hard credit check is needed to do the upgrade even though we already have services. Can someone please confirm this.?   ...

aoneill25 by I've been here awhile
  • 274 Views
  • 3 replies
  • 0 likes

Resolved! Account sent to collections, what do I do from here?

Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...

nick7799 by I've been around
  • 12825 Views
  • 17 replies
  • 0 likes

Need a Callback from the Ambassador Team

I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X.    Today i have the service installed, but only the download service is 1.5, the upload is 50M only.   The win back...

frank_ by I've been around
  • 455 Views
  • 1 replies
  • 0 likes

SMS - Unable to receive verification codes

Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...

Siren by I'm here a lot
  • 1260 Views
  • 10 replies
  • 0 likes

Resolved! ignite tv/internet prices

a few weeks back i upgraded to the ignite tv/inernet with the 2yr locked in price now i see when i log in that there is a newer offer that is lower then what i am paying now and was wondering would i be able to have that lower offer or will that mess...

hiho by I'm a regular
  • 220 Views
  • 1 replies
  • 0 likes

English speaking customer service reps

I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...

Fraudulent New account opened under my name

This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...

Kasrawiz by I've been around
  • 565 Views
  • 3 replies
  • 0 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 26495 Views
  • 29 replies
  • 8 likes

Customer Retention

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...

RobertPat by I've been around
  • 196 Views
  • 1 replies
  • 0 likes

Promo Ending

My promo is ending Mar 2 - Rogers suggestion - Pay $20 more a month for services I don't want or need:   End of promo's for loyal customers should include more than one "special offer" that is always more money. How about some other offers that MATCH...

DBNimble by I've been here awhile
  • 246 Views
  • 2 replies
  • 0 likes

Refund for cancelled service

Got my final bill after switching. It's rogers owing me 50 bucks.   Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...

robellus by I've been here awhile
  • 346 Views
  • 4 replies
  • 0 likes

Customer Service Feedback

Just had "Lavish" of the ontario support team tell me to "sure please do" when mentioning the possibility of switching providers. I do not appreciate this from a support worker that wasn't able to answer a simple question and treated me different the...

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 502 Views
  • 5 replies
  • 0 likes

Incorrect equipment charge on my credit score

Hi I gave up Rogers connection in the later part of the year 2021, and couldn’t return equipment due to Covid restrictions until October 2022. I have an email confirmation from Rogers that they located the equipment in October 2022 and reversed the c...

Suhasini by I've been around
  • 314 Views
  • 3 replies
  • 0 likes

Unauthorized Credit Checks

How could we rectify this, I tried calling customer service at least 3 times, every time they will promise to transfer to Roger's credit dept. then the phone gets disconnected. How do I speak to someone from Roger's credit dept. ASAP.      **Labels A...

Mat86 by I've been around
  • 165 Views
  • 1 replies
  • 0 likes

Live Chat Bugged

I've been trying to use the Live Chat to reschedule an installation appointment, but each time I finish queuing and am greeted by a specialist, they can not see my messages. I am using Chrome browser on Windows 10 PC, I can see my messages but they c...

BradleyW77 by I've been here awhile
  • 285 Views
  • 3 replies
  • 0 likes

Need reimburse my money

This is my Reference #  i214xxxxxx regarding my reimburse  money ,keep contniue calling 3 week Rogers customer service is saying will be deposit next day , it wad on Decmeber 17 2023. Calling gain last two days 1 hour wait time no response , look lik...

Nobody at Live chat

I have been trying to talk to a specialist on Live Chat, but there seems to be nobody there.  Anyone with similar experience? Thanks   **Labels Added**