Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Winback offer credit finally received.

Today I spoke to Nancy who finally resolved my 4 month issue with mobile phone bill.When I purchased the phone on Winback offer which promised a credit of $200 credit,the credit never arrived and I have been chasing it for months.NANCY is a doer.The ...

Sal77 by I've been here awhile
  • 287 Views
  • 1 replies
  • 1 likes

Rogers Refer a Friend Program is Scam

The Rogers Refer a Friend Program is definitely fake. I have referred 6 friends in 2023 and its shows that all of them are successfully referred but I haven't gotten any credit for it yet. Even after sending multiple emails to their customer service ...

NihaP by I've been here awhile
  • 1429 Views
  • 4 replies
  • 0 likes

Very Sketchy

I absolutely hate when companies deliberately hide important details in their product descriptions to take advantage of their own customers. It's not difficult to add a disclaimer like "when in Canada only" to "Unlimited International Text, Picture a...

DaveJ2 by I've been around
  • 232 Views
  • 1 replies
  • 0 likes

Telephone Offers for Internet

This morning, I received a call about with an offer for 2Gbit internet. I am alreafy an internet customer that has the 1.5Gbit service. This call really disappointed me because the person calling knew so little about the service they were trying to s...

Not helping me with my lost phone

I have lost my phone on 21 august 2024 then i contacted likewize support team but they didn't help me instead they are rejecting my service request. I have been paying them $24.85/ month past one year by trusting them that they will help me in terms ...

Untrustful by I've been here awhile
  • 955 Views
  • 4 replies
  • 0 likes

Roaming fees

What are the costs of roaming for 1 month in Indio, ca?   **Labels Updated**    

BrianE by I've been here awhile
  • 366 Views
  • 3 replies
  • 0 likes

Issue escalated to office of president

Hello!I’ve had an issue with opening an account with Rogers. I opened an account with Rogers, the employee opened it, proceeded with the credit check told me I should receive the e-sim by e-mail shortly!Well seems like the employee never opened the a...

Lolipotaa by I've been around
  • 258 Views
  • 1 replies
  • 0 likes

Resolved! 5G Infinite Premium+Travel

Can someone explain the above post... it is very difficult to see what it actually offers..... Yes I understand the Can US Mexico part... but what are the specific rules for the +Travel part?  I find the system is vague about what is covered in calli...

Screenshot 2025-01-01 085954.jpg
TADDAD by I've been here awhile
  • 1669 Views
  • 6 replies
  • 0 likes

New Rogers plan Includes Travel

Hello,I recently got an offer to upgrade my phone plan to include Travel... the offer said blah blah +Travel. approx $20 more per month.I upgraded and took many chat hours to stipulate and validate my understanding of the offer... this upgrade provid...

Vin526 by I'm here a lot
  • 438 Views
  • 2 replies
  • 0 likes

Long wait times chat and phone

Hey Rogers/Shaw.   Having an email issue this morning (it doesn't work, did not change anything on our end, just woke up to it not working). So I started a chat with your chat bot, didn't get very far and had to switch to an agent. Before I could get...

Rowhag by I've been here awhile
  • 600 Views
  • 2 replies
  • 0 likes

Being asked to pay for unknown account

Hello,   I'm here asking for help. For the past couple of months no one has been able to give me any guidance including Rogers.   Last year I signed up for internet service with Rogers. I live in Ontario and that was the only service I had with Roger...

isshe by I've been around
  • 2163 Views
  • 3 replies
  • 0 likes

Retrieving deactivated number from chatr

I recently ported a bell number to chatr and had my service active for one month. Due to missing my payment, they canceled my account on the 58th day from when I first switched over to chatr. When I tried to top up my account on the 59th day, my numb...

Kay123 by I'm here a lot
  • 1613 Views
  • 11 replies
  • 0 likes

Customer Service - Feedback

I ordered a tablet from this team, they supposedly gave me a tablet with the order of an extra wireless phone as a bundle. I am not waiting 2 months with no answer, no email, no contact, nobody to reach out to me. I have waited patiently.   One thing...

Resolved! Change my Name on the Account

Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...

difference between terms and current service agreement

Hey just recently renewed my internet. noticed that in my terms of service when I agreed to it had details different. In particular, early cancellation was $10 per month up to $360, however in the agreement in my email afterwards it was $15 per month...

Charges

Billed for Cancelled Service   *Added Labels*

Cijo by I've been here awhile
  • 494 Views
  • 3 replies
  • 0 likes

Unable to view my orders

Hello. At this moment, I'm unable to view my orders page. I tried 3 different browsers and the phone app, too, all with the same result.   *Added Labels*

HockeyFan81 by I plan to stick around
  • 512 Views
  • 4 replies
  • 0 likes

Rogers Wireless latest scam, beware

I received a phone call from Rogers a couple of days ago, from a loyalty department with a deal to switch to Rogers Wireless (currently only Internet with them ). Switching all 4 lines for the family would supposedly give 100GB each, sharable data, n...

Wes5 by I've been here awhile
  • 571 Views
  • 1 replies
  • 0 likes