I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different menu options. All of them lead me to an automated voice message that says "Our customer service centres are currently closed, you can reach us during regular business hours".
Obviously, this is incorrect. I need a way to contact Rogers to cancel my internet, it is unacceptable that calling customer service is the only way to cancel. It is even more unacceptable that customer service cannot be reached because Rogers uses an automated system that cannot even get the time of day right.
I tried reaching out via live chat, and the agent was unable to assist. They gave me the same phone numbers to call, and were not able to provide an alternate contact.
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