I have been a Roger’s customer since 2012, I have never experienced such poor customer service, or customer retention. I can’t even close my account until the upfront edge is paid off. Please to anyone who is on this forum Any Other Provider!!! **L...
Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas. Then I was planning to put the line back on suspended service from De...
Made mistake by moving to Rogers services. Not just Rogers brought my credit score down they put account on my credit file with three month late payments. This is now going to stay on credit score for 6 years. **Labels Updated**
I would like a new service to a new home build, we currently have ignite and also have mobile accounts. Connection requires extension on private road poles are in place and service conduits is in place ready for new service. Why can’t it be serviced...
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere? ***Added Labels***
I am trying to return my modem. is the address north service road e? It was different when it was canada post. just confirming before i send it. ***Edited Labels***
Wow, so another fantastic issue with Rogers, yet again. Customer Service and the issues keep getting worse and worse and I am about fed up and ready to move my 4 lines. I activated a plan through Myrogers app that provided me a deal with 170GB, u...
I am very disappointed with the recent customer service I received from Rogers. For the last 3 years I have had my phone plan through my aunt and just paid her every month although it was in her name I was technically a customer of Rogers since I pai...
Why are we being charged one month in advance when we're on post-paid cellular plans? I signed up Black Friday, Nov 28. 2024. I get a bill that charges me for that 1 day, pro-rated, which isn't a problem. Included with that bill is charges for the ...
When loggin into mobile app I’m getting an error that says sorry something went wrong some information on this page may be missing. This doesn’t allow me to view details I also cannot change my internet plan because of this. I moved to another provin...
I’ve been dealing with Rogers for months now over a payment issue and every time I call, I have to spend 2 hours explaining and arguing before they ultimately agree and promise to fix the issue. Then, of course, the issue never gets fixed, and I have...
I created a trade-up that requires me to ship the phone to Likewize on behalf of Rogers. Unfortunately, the shipping label created is for Canada Post which is not currently available. I've spoken to both Rogers and Likewize support and neither have a...
I was in the Rogers store on Danny Drive in St Johns NL yesterday, December 9, 2024, as a Rogers customer, I asked a clerk for help as he stood alone with no customers to serve, to transfer my contacts etc from my old phone to my new phone, he arroga...
I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.This...
So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...
We got a call from the win back team with a great offer, my wife and I were ready to come back over. After going forward with two lines and Internet, we could only get one line and Internet, because for the second line, we’ve been told that it was ca...
I had come into the store for a simple SIM pick up and activation and to check on the status of a number, it turned into a lecture about how I did not have appropriate identification and how the one I provided was wrong. Not only did this lecture p...
Purchased Gadget Guard screen protector from the Rogers store. They offered to put it on but I declined and said I will do it when I get home. Was in a hurry to pick up my kids. When I got home and opened the box, it was missing the actual temperred ...
Just found that Rogers charged me $75 for something called ROAM LIKE HOME - International? No idea why. Tried something called Virtual Assistant which is completely useless. Is it there any live chat with live person to explain me why i was charged $...
