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Resolved! PHONE NUMBER & SERVICES CANCELLED

How do I get my phone number activated by Rogers after it had been cancelled without giving me any notice prior. I was only notified when I woke up and I had no service. Please advice. **Labels Added**

Abby24 by I've Been Around
  • 996 Views
  • 1 replies
  • 0 likes

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth. As a matter of principle, I refused to do so and was denied service. I offered to provide other identification such as my account number but the age...

Garth2 by I've Been Here Awhile
  • 1027 Views
  • 2 replies
  • 0 likes

Usage Charges for Infinite Customers?

I have been an Infinite customer for several years. Recently, I started to receive messages saying that I have usage charges for excess data. Infinite customers do not have a limit. What is going on? **Labels Added**

Garth2 by I've Been Here Awhile
  • 577 Views
  • 1 replies
  • 0 likes

Resolved! iPad Pro 12.9

I know that Rogers recently added the iPad Pro 11 in their tablets offered. However, is there a chance the 12.9 is going to be added? I know most of the tablets offered are under the 11 inch range, so it might never actually be added. But I'd really ...

mathurkush by I've Been Here Awhile
  • 4971 Views
  • 10 replies
  • 0 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00. I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I have...

AL2020 by I've Been Here Awhile
  • 14059 Views
  • 19 replies
  • 5 likes

Resolved! Add MLB

I want to add MLB to my package       ***Edited Labels***

Resolved! Rogers EPP

Hi All,Do any of you happen to know the phone # for Rogers Corporate directly, you know the people that handle EPP plans? Our company gets 30% percent off through Rogers, they basically send us a code and we enter it and get the discount. I wanted to...

GeorgeGT by I'm Here A Lot
  • 4258 Views
  • 1 replies
  • 0 likes

Resolved! Account Showing Cancelled on Rogers.com After Move Request

Hi I've run into a rather strange issue.On friday I called in a move as I moved to a unit above me. Everything went well, and the rep said he decreased my bill to 56 dollars a month instead of the 118 I was originally paying and that everything would...

Consequence of moving Primary line

I want to move my primary line to Telus. I currently have 12 GB of shared data with a family member whose number has been an addition to my account. What will happen if I move the primary line over to Telus to the added line? Will the account be swit...

WADE3 by I've Been Around
  • 744 Views
  • 1 replies
  • 0 likes

Resolved! Copy of Bills

Is there a way to get a copy of phone bills for 2019 via email? I used to get each bill emailed but noticed I do not get those emails anymore. ***Edited Labels***

Unable to Sign In and Order Ignite TV Bundle Online

When using Microsoft edge, I try to sign into my rogers account, I fill out the username and password, click sign in and it keeps refreshing the page and the sign in option pops up every time. If I use the chrome bowser, it works ok but if I try to o...

daveyson1 by I've Been Here Awhile
  • 1896 Views
  • 19 replies
  • 1 likes

Resolved! Wireless Number Porting from Rogers to Telus not going through.

Telus says porting request not going through as there is an existing porting request on the number, talk to Rogers and find out about it and get it cleared. Rogers says the request is from Bell ( I never requested that from Bell, last had the number ...

r2t by I've Been Around
  • 1247 Views
  • 1 replies
  • 0 likes

Resolved! Bill Payment through checking account

Hi, I would like to pay my bill, but i can't use my credit card because someone try to make a fraud.So i would like to know how I can pay with my checking account?Thanks. *Added Labels*

Domf15 by I've Been Around
  • 846 Views
  • 2 replies
  • 0 likes

Resolved! Cyber Monday Offer: Order and Promo Status

Hey, So I upgraded my device to the new galaxy S10 and I completed the upgrade on this cyber Monday. I got the infinite plan tab 20 which was originally $95, but cost me &85 monthly due to the cyber monday deal and in addition I received $200 in cred...

Resolved! Bill After Wireless Service Cancellation

I cancelled my account with rogers and I need my final bill for business purposes. It's now been a few weeks and I'm still yet to see it. Where is it? And when will I receive it? My company can not do anything with my account until they see it, and a...

breannak4 by I've Been Around
  • 2873 Views
  • 7 replies
  • 0 likes

Resolved! Upgrading phone with corporative discount

Hi: I want to upgrade my phone online. I currently have a monthly plan of $67 less a corporative discount of 30% and with the new phone I will pay $85 monthly. I am being offered a one time $200 credit. My question is if all the upgrade offer include...

bhbvvhvj by I've Been Around
  • 1181 Views
  • 1 replies
  • 0 likes

Resolved! My Tab A

I just got my Tab A with a sim chip but the problem is that the number for the Tab A does Not work. The number doesn't work no calls can come in or make calls out ***Edited Labels***

Teresa4Aime by I've Been Here Awhile
  • 969 Views
  • 1 replies
  • 0 likes

Resolved! Internet Service Suspension

I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...

Kawhi2 by I've Been Here Awhile
  • 3846 Views
  • 9 replies
  • 0 likes
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