Plan Pricing
My wife is paying $74 for 50Gbs BYOD. A coworker was just offered $60 for 130 Gbs and this includes phone payments. Bother are existing customers. how is this fair? *Added Labels*
Account Support
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Forum Posts
Rogers Device Returned - Still Billed for Device Protection
I returned a phone in December and have noticed that although I cancelled the phone you are still charging me device protection. Why? That’s blatant stealing. Now I’m told I can’t get a refund. What a joke. I’ll be cancelling all services and see ya ...
Request for refund and clarification on plan change
Dear Rogers Customer Service,I am writing to express my concern regarding billing issues on my account after requesting a change in my plan.Before leaving Canada at the end of February, I contacted your customer service team and requested that my pla...
Return a Device before contract end date
I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line and calling customer service doesn't help, they say they can't do it before end of the term. What's the best way to return the device and sa...
EXTREMELY unhappy with Likewize Device Protection
The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue. I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...
Seniors Plan
Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only. ***Edited Labels***
Very Poor Service
Had a sales person stop by and against my better judgement signed a deal for Xfinity 2nd tier for 115 per month plus 1 mobile line for 37.50. Crave free for 3 months. Received 1st bill and deal not honored. Price should be $176, charged 226 and a lat...
Something strange happening on my account
I seem to be getting charged over $400 every two weeks! I did go in to set up a promise to pay so that I could split the monthly payment but it still took out the full amount and then tried to take out another $400 two weeks later, which my credit ca...
Resolved! Account Cancelled
Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...
Resolved! Canceling plan
Hello,How can I cancel my plan? And how can I change it?I would appreciate your guidance.Thank you! **Labels Updated**
Long Time Customer - Switching Providers
Hi Community, Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...
My bill is very late for April
My Rogers billing cycle usually ends on the 13th, and I get a bill on the 17th. Today's the 24th and I still haven't gotten one. I have some breathing room, with the bill due early May, but I'm starting to get nervous. ***Edited Labels***
Rogers’ irresponsible response
I switched from Bell to Rogers after a visit from an Rogers seller. However, he never informed me about any one-time charges.Also, the monthly plan he promised turned out to be more expensive than what he had explained.I complained to him, but he onl...
Home Phone New International Rates
Another Rogers ripoff! I just found out today that Rates to the UK and Australia, and more I expect, have rizen from 10 cents per minute to a $1.65 per minute!! So those 2 phone calls. we made to family now cost $103 this month!!! This is outrageous...
Wanted to downgrade my mobile plan
So I can upgrade my plan when I needed it but I can't down grade it. I was in a place with no internet so I relied on my phone's data for me college but know that I have internet me asking hey can I get a cheaper deal I don't need 250 gigabytes anymo...
Being charged PST on my phone purchased in Alberta?
I'm hoping to understand why I'm being charged PST on my 2 new phones. I live in Alberta, and the phones have been purchased and delivered to me in Alberta. My phone number is a BC (250) area code, so I've already accepted that I will forever pay PST...
Resolved! Is this Rogers Winback department legit?
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
Repeated credit checks and unauthorized credit check
On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...
Virtual Assitant
It is now Mission Impossible to getlive person from Rogers customer service. I see that there is a something called Virtual Assistant Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...
Deceased Account-Holder
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
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