Account cancelled
Somehow my account has been cancelled. **Added Labels**
Account Support
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Forum Posts
extremely unhappy with likewize device protection plan
Hi My phone was broken, i make claim with like wize, they provide me new phone which was locked by another career again i complain about that phone, today i got new phone this mobile is not new, already activated in june 2023 and today is 31 august ...
Rogers Mobile Data Limit Not Correct
Hi, We have 3 data plans on an account.1st data plan: 55Gb data limit2nd data plan: 20Gb data limit3rd data plan: 20Gb data limit Total: 95Gbbut it only shows 55Gb data limit on the account. And once we go over 55Gb, the data speeds slows down. T...
Wireless Data Overage
I have a 1 gig data plan. Yesterday all at once, within one minute, my messages told me I was at 75%, 90% and 100%. By the time I could shut off data is was at .02 overage. Am I going to be charged for that? Normally I would shut off data by 90% but ...
Resolved! Contract options for summer settlers
Our MiFi hotspot worked nicely for us on our August visit to our cabin in northern Ontario. Being on an island, we have no internet access but via wireless. That Rogers hotspot is essential now for our regular trips to Canada. Trouble is, we're requi...
Port Eligibility
I really interested to switch my current number to rogers but the my number is not eligible to port and don’t want to lose my number almost 9yr old phone number. Please let me know any suggestions *Added Labels*
Winback team, no callback yet.
Hey everyone! I left Rogers over the weekend and got an email telling me to expect a call with an offer to return my cell to Rogwrs. My new provider has spotty reception indoors and I'm eager to rejoin Rogers. How do I get in touch with the Winback...
Bill still showing as due, despite making a payment
Hello i paid my bill but i can still see its due date and my account ballance is negative 80 what should i do **Labels Updated**
Simple - get shipping label to return a device is impossible
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
Resolved! Bulk account problems
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...
Resolved! Winback calls failure
Hello, I switched from Rogers wireless (customer from long time, also ignite bundle customer) on May 2, 2024. From very next day I am receiving multiple calls (3 to 4 calls per day from +1 833 447 9898) until yesterday. Every time I pick the call nob...
Offers to switch plan
Got an offer to switch my plan within the app. To pay the same for more. So obvious no brainer. 130 gb at 1gb speeds for 60$ i agreed. Followed the prompt's. Consent. Terms of service etc. waited for an email. No email. No trace. Its been 3 days. Rep...
Likewize service its awfull
This is close to being a scam because I've been fighting with LikeWize for a month and a half for a simple cell phone repair. When I bought the cell phone, Rogers advised me to buy the LikeWize insurance that they offer because it was a Samsung Galax...
Balance & Payment
Payment I have to make the $43.00 in complete had money problem. *Added Labels*
$5 Automatic Payment Discount - Can I Opt Out / 55+ Plans
My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...
End of life Digital Modem then forced to transfer to Ignite
I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...
Compliments - Customer service - Store Rep
I purchased a new phone from Rogers .The new phone arrived by mail.I went to Rogers at Park Royal West Vancouver ,the associate had almost no inters in serving me to trans my provider from Freedom to Rogers.So off I went to Capilano Mall ,North Van t...
Number port-in Start.ca voip to Rogers cell phone
Hi all, Believe it or not, I've gotten my first cell phone. I'm in the process of trying to transfer voip and internet from Start.ca to mobile and internet with Start.ca. I could use some confirmation that I'm doing this right, please. Received new...
Chat transcript is only saving the "Anna da bot" part?????
What kind of joke is this? If I'm chatting with an agent and consenting to a plan change or something, I better get a transcript of that dialog, otherwise what's mynproif of what I was told/promised? Thsi happened TWICE to me in the last week, so no...
Worse company ever
I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...
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