SIM Card Not Working
I just paid a new monthly plan on Phonebox but my sim card wont call, no data, nothing. i need some assistance because i have some urgent calls to make and some very sensitive documents to download. ***Edited Labels***
Account Support
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Forum Posts
Worst services ever from Rogers Win Back team
I signed up an iPhone 13 Pro Max with VirginPlus about a month ago. A week later, I received a call from Rogers Win Back team. They offered me the same phone with a cheaper price. The agent told me to return the phone back to VirginPlus and Rogers wo...
Purolator shipping labels
I’ve gotten two shipments from Rogers where the Purolator has my name formatted in a funny way. Where the name should say, for example: “John Doe” says instead: “John, Doe” with a comma between first and last, like it would be formatted “Doe, John” i...
Unable to access a special offer
For over a month I've had a message on My Rogers account saying I have a special offer. When I try to access it I get an error message saying there is a problem on the Rogers end and check back later. I've tried to get this fixed through customer su...
Resolved! negative balance after account cancellation
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
Photo identification required to enter a store?
Is photo identification now required to enter a Rogers store?
Cancelling service and bill deductions
I have been trying to call everyone from Roger’s possible to cancel my account cause I have moved to a different city,I got across the call with multiple people and while transferring the call was cut and while speaking to someone my calls were cut ,...
Phone was lost after sent in for repairs
Rogers asks me pay for phone i sent in for camera repair. When my camera on my s20ultra stopped focusing I sent in for repair as I had 1 year warranty. They sent me a loaner while they fixed it. I never received my phone back for 2 months and when I ...
Cost of Keeping Phone Number Assigned if Possible
Does Rogers allow phone numbers to be parked? How much does it cost if any and how long can I do it for? ***Added Labels***
Promotion
Got iphone for what was to 15 an month ends up i am charged 35 . Get run around. Get tired of fighting but 3 months later they are in for 15 again. Can I get this some how *Added Labels*
Resolved! Everything cost too much in canada
We pay the highest internet fees and phone fees around the world! God forbid you travel. Then it’s $15 a day plus the rest of the they charge! It’s time to shut Rogers down!!! ***Edited Labels***
Plan downgrade in Rogers system after service outage was restored in July - now being charged extra
In 2017 I got the 10GB for $60 plan that the Big 3 were all offering, then added a package for an extra 5GB, visual voicemail etc. for a total of $65 per month pre-tax. In 2020 my account somehow got hacked and my phone number got ported out without ...
Voicemail AND Waybill Code
I have gone in to two different Rogers locations because I have no access to my voicemail. They say it is the last 4 digits of my number (which they kept asking me for repeatedly), but I still can't access my voicemail. It is very frustrating. I am...
"Restoration Efforts are Underway" Emails
How broadly is the area outage defined here? I've received 3 emails apologizing for outages that haven't existed in my area over the past couple of weeks. Mobile, Internet, and TV all fine, each time. I also checked to see if there's an opt-ou...
Hi speed internet service in my area
When you will provide decent high speed internet on my area? Our current service is on par with 1997 dial up.Area: Tamworth, Ontario *Added Labels*
Resolved! Text notifications of billing only available for Rogers/Fido network phones?
I think I already know the answer to this, but can somebody confirm that phone numbers not from the Rogers/fido network need not apply to receive text notifications for billing? I'm a fairly new ignite customer but wrote off the inability to "verif...
Resolved! How do you reach Rogers Management?
Joined Rogers 10 days ago. Cannot set up @rogers email due to some issue with getting back my old rogers address. I have 2 case numbers and no one ever responds. When I chat they say they are working on it. I want to call Rogers's Management but l...
Resolved! Temporary Suspend internet/TV/Home Phone
If I temporary suspend internet/Tv/home phone is my Rogers email account still active? *Added Labels*
Resolved! Charge off/ collections
My friend had an account with rogers but the visa details were mine. She did not pay her bills and account was handed over to collection agency. When they contacted me telling me about the bill and it will impact my credit score, I paid it right away...
Resolved! New subscribers
Tired of new customers getting better $ packages than existing customers. What about loyalty?? I’m going to ge a new customer to someone else. ***Edited Labels***
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