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Help me

Yesterday I talked to one the customer service at Rogers. Her name was Jade. If somebody knows her just let me know or tell her I am looking for her.   *Added Labels*

Did Rogers release a new bugged change number feature?

Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...

heartin by I've been here awhile
  • 567 Views
  • 3 replies
  • 0 likes

Acorn TV

How do I quit Acorn tv ….I keep getting billed for it but I don’t use it.   I cancelled my account on their website along time ago but I can’t seem to stop Rogers from billing me for it.   Any ideas? …it’s impossible getting in touch with Rogers with...

taurus by I've been here awhile
  • 278 Views
  • 1 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 3811 Views
  • 5 replies
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Again, never sent Shipping Label

I've been waiting for weeks now to try and return this modem. I took it to the store like the rep on the phone said and i was denied, saying i need to ship it to rogers which i had no clue i needed to do. then after researching i was never sent said ...

worstISP by I've been here awhile
  • 340 Views
  • 1 replies
  • 0 likes

Customer Service Feedback

What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...

rahul1616 by I've been here awhile
  • 822 Views
  • 1 replies
  • 1 likes

Resolved! Save & return

My save and return ends November 27th 2024, if I order a new phone online does a return kit for my current phone come in automatically? Or do I have to go into a store to return my current phone.       ***Added Label***

lizzy4051 by I've been around
  • 331 Views
  • 1 replies
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Rogers put plans on wrong phones- won't rectify it.

Good morning,  In August, I financed a new phone from Rogers for my personal line, and added a plan to my old (bought) phone for my business.  My health has taken a major decline with my neurocognitive disease and therefore, I am unable to work or op...

KC234 by I've been around
  • 260 Views
  • 1 replies
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Resolved! PSA - Rogers is charging you $50 to see the EPP plans.

So I was recently hit buy a 1-time $50+tax charge for the "Preferred Prgrm Enrollment Fee".  While they do promise a discount on your plan my plan was a win-back so it was suddenly "not eligible". I looked at the available EPP plans and there was not...

Velaar by I've been here awhile
  • 4197 Views
  • 8 replies
  • 1 likes

Upfront edge return kit for 2 phones

I received my return kits for my 2 upfront edge phones. Does it matter which phone I put in which return box? I see they have different RMA numbers on them and I was wondering if that was linked to a specific phone that should be in each box?       *...

Bestvater by I've been around
  • 227 Views
  • 1 replies
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Resolved! Exclusive offer winback email, but no call

Good day,    I recently left Rogers for Public Mobile as their plans met my needs at a lower price point.  On 25 Nov, I got an email from Rogers at 08:05 PST with the subject Andy, interested in an exclusive offer.   The email further stated: Andy, w...

abcdandy by I've been around
  • 453 Views
  • 1 replies
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Resolved! Can someone explain why Rogers charges for Wi-Fi calling?

I am confused as to how roaming charges can appear when you keep your phone on Airplane Mode when travelling internationally. Rogers charges for international calls made on a Wi-Fi network. I find this really confusing as I don't know what the cost i...

KSS29 by I've been here awhile
  • 1031 Views
  • 7 replies
  • 0 likes

Resolved! Email offer not appearing on account

I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but...

Jennschac by I've been here awhile
  • 439 Views
  • 2 replies
  • 0 likes

Unauthorized Netflix Charges on My Rogers Bill

I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now.  I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...

Donnie51 by I've been around
  • 12497 Views
  • 21 replies
  • 1 likes

Customer Service

Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the s...

Kookla123 by I'm here a lot
  • 842 Views
  • 1 replies
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Resolved! How do I get back in touch with Live Agent

I had a fantastic conversation with a Lady after many failed attempts with Rogers.  At the end of our conversation she gave me her Rogers ID and told me to ask for her when I called back in.  I tried several times this morning to do that and the Roge...

scottzbeer by I've been here awhile
  • 339 Views
  • 1 replies
  • 0 likes