Account Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

International Long Distance and CP24

My senior mother was forced to change to Ignite from the legacy version. The Rogers rep told me to call back to have international long distance added that was already on the legacy version. Now I am waiting over an hour on the phone waiting. Why do ...

Alpha9514 by I've been here awhile
  • 4 replies

Higher bill

Hi,I bought iPhone 14 on boxing week sale.I was told that I will be charged $14 for phone financing and $50 for Roger’s plan.I got my first bill $95. When I asked the store agent he said it will be fixed in next month but now my new bill is issued wh...

Aliya1 by I've been here awhile
  • 2 replies


Had a scheduled move install set up Dec 22. 2023. Tech canceled (had an emergency. Was informed by customer service as they call it that someone would contact me the next day to complete the install. No one called. I called Roger’s asked for my insta...

JoshV by I've been here awhile
  • 1 replies

Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 2 replies

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 3 replies

Resolved! Roam Like Home

Hello, I am a new Rogers customer, recently switched over from Fido. I noticed on my latest bill that I was charged for 2 days of Roam Like Home ($12/day) and I called customer service. They informed me that this is because I received a few phone cal...

miscazn by I've been here awhile
  • 6 replies

Resolved! How many set-top boxes included "Total TV" plan?

I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know,  does it includes 3 boxes w/remote...


Changing wireless plan changes the phone plan contract?

Hi, on black friday i got plan which isSUMMARY OF FEESMonthly Fees – Plan $60.00 MonthlyPayment – Financed Device $42.80Monthly Fees – Add-ons $0.00 Monthly Payment – Financed Device GST/HST $5.57Total Monthly Fees for WirelessService (before applica...

Im being phantom billed for a service I dont have.

I used to have Rogers internet last year until I called to cancel the internet. Instead of cancelling the internet the agent "suspended" my account which I didnt know. I had assumed she cancelled it and I returned the modem and moved out of the place...

JR30 by I'm here a lot
  • 1 replies

"CommunityConnect" Charges

I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...

Issue trying to upgrade phone online

Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...

Betyy by I've been around
  • 3 replies

Technical error

Hi,I'm new to Rogers, and I'm getting the following error when I select Manage under MyRogers -> Residential -> TV Technical Error! Sorry, there's a problem on our end. Thanks for your patience while we work to fix it. Please check back later. Also, ...

billing dates change

I have gone to their office, called their phone help line, and e mailed them, regarding changing my billing date.  I am on a fixed income, so my bill is always a few days late. Not only to they charge me, but have the nerve to send me notices that I ...

In Store Activation and Hidden Charges on My Bill

Hello!!When I transferred from Fido to Rogers in the mobile shop, there is a technical issue and the sales helped me to call Rogers 3 times to register and activate my information on 20. Dec, 2023, unfortunately, the call just being hung up again and...

ariaaaa by I've been around
  • 1 replies

iPhone 15 offers

Was offered a deal for iPhone 15 PM BIB for $33.81 Buy out is $580 and plan is $45 for 60gb Canada wide. But went there a couple days later they said no longer offer this deal. Anyone know where else offers this?   *** Edited Labels ***

Cinch by I've been around
  • 1 replies

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've been around
  • 9 replies

billing issue

I have an issue with the language of Rogers' statement of Account Charges and Credits.On page 4, the monthly charges are indicated to be from Sep 21 - Sep 20 with no year statement.  Therefore, since no billing period is defined, the billing period c...

I cannot see my bill.

I have no way to see my bill. I have tried Chrome, incognito chrome, my iphone, internet explorer, firefox. I either see nothing or the note below. It has been like this for a couple of months since I started with Rogers. I wont pay a bill I can't se...

Price match problem

Actually I am a new client to Rogers but the first experience with Rogers made me disappointed. I tried Rogers in Black Friday which really good deal attracted me and I also recommended my friend to join the same plan. The fact was my friend who appl...

sophiali by I've been around
  • 1 replies

Register for sim

I want to register my Sim. My Sim is canceled due to payment. Now I clear it all.i want to activate my old no.(removed number keep info private)     ***Edited Labels***