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Plan Pricing

My wife is paying $74 for 50Gbs BYOD.     A coworker was just offered $60 for 130 Gbs and this includes phone payments.    Bother are existing customers.    how is this fair?    *Added Labels*

dave831 by I've been around
  • 489 Views
  • 2 replies
  • 0 likes

Request for refund and clarification on plan change

Dear Rogers Customer Service,I am writing to express my concern regarding billing issues on my account after requesting a change in my plan.Before leaving Canada at the end of February, I contacted your customer service team and requested that my pla...

Sejal_9 by I've been around
  • 350 Views
  • 1 replies
  • 0 likes

Return a Device before contract end date

I am trying to return a device as I need to cancel my line but Rogers store told me to call customer line  and calling customer service doesn't help, they say they can't do it before end of the term.    What's the best way to return the device and sa...

EXTREMELY unhappy with Likewize Device Protection

The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.    I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...

jclarke86 by I've been here awhile
  • 21047 Views
  • 23 replies
  • 11 likes

Seniors Plan

Does anyone know if it is possible to switch to the seniors plan for an existing customer. I have been a customer for about 25 years, and it seems wierd that the discount is for new activations only.        ***Edited Labels***

svniron by I've been here awhile
  • 25707 Views
  • 11 replies
  • 0 likes

Very Poor Service

Had a sales person stop by and against my better judgement signed a deal for Xfinity 2nd tier for 115 per month plus 1 mobile line for 37.50. Crave free for 3 months. Received 1st bill and deal not honored. Price should be $176, charged 226 and a lat...

Joeydogloki by I plan to stick around
  • 429 Views
  • 2 replies
  • 0 likes

Something strange happening on my account

I seem to be getting charged over $400 every two weeks! I did go in to set up a promise to pay so that I could split the monthly payment but it still took out the full amount and then tried to take out another $400 two weeks later, which my credit ca...

Resolved! Account Cancelled

Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...

greywolf27 by I've been around
  • 7131 Views
  • 16 replies
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Resolved! Canceling plan

Hello,How can I cancel my plan? And how can I change it?I would appreciate your guidance.Thank you!   **Labels Updated**    

Supernova20 by I've been here awhile
  • 3319 Views
  • 4 replies
  • 0 likes

Long Time Customer - Switching Providers

Hi Community,    Has anyone else experience aggressive pricing plans from other providers? I have been with Rogers for 25 years and this is first time I am seeing the competition be so aggressive. I changed providers on 2 mobile phones and cancelled ...

Opi1 by I've been around
  • 1049 Views
  • 7 replies
  • 0 likes

My bill is very late for April

My Rogers billing cycle usually ends on the 13th, and I get a bill on the 17th.  Today's the 24th and I still haven't gotten one. I have some breathing room, with the bill due early May, but I'm starting to get nervous.     ***Edited Labels***

LaterDaze by I've been here awhile
  • 562 Views
  • 4 replies
  • 0 likes

Rogers’ irresponsible response

I switched from Bell to Rogers after a visit from an Rogers seller. However, he never informed me about any one-time charges.Also, the monthly plan he promised turned out to be more expensive than what he had explained.I complained to him, but he onl...

Home Phone New International Rates

Another Rogers ripoff! I just found out today that Rates to the UK and Australia,  and more I expect, have rizen from 10 cents per minute to a $1.65 per minute!! So those 2 phone calls. we made to family now cost $103 this month!!! This is outrageous...

PamR by I'm here a lot
  • 395 Views
  • 2 replies
  • 0 likes

Wanted to downgrade my mobile plan

So I can upgrade my plan when I needed it but I can't down grade it. I was in a place with no internet so I relied on my phone's data for me college but know that I have internet me asking hey can I get a cheaper deal I don't need 250 gigabytes anymo...

Being charged PST on my phone purchased in Alberta?

I'm hoping to understand why I'm being charged PST on my 2 new phones. I live in Alberta, and the phones have been purchased and delivered to me in Alberta. My phone number is a BC (250) area code, so I've already accepted that I will forever pay PST...

Resolved! Is this Rogers Winback department legit?

Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is:  1-855-879-6170       ***Added Labels***

ttr54 by I've been here awhile
  • 4413 Views
  • 6 replies
  • 0 likes

Repeated credit checks and unauthorized credit check

On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...

PeggyD by I've been around
  • 342 Views
  • 1 replies
  • 0 likes

Virtual Assitant

It is now Mission Impossible to getlive person from  Rogers customer service. I see that there is a something called Virtual Assistant  Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...

Palilulac by I plan to stick around
  • 1299 Views
  • 4 replies
  • 1 likes

Deceased Account-Holder

I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...

PapaProton by I've been here awhile
  • 6941 Views
  • 7 replies
  • 0 likes