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Receive SMS without roaming

I use an eSim provider for data while travelling. But I need to be able to receive SMS sent to my Rogers phone number for two factor authentication into various Web services. Can someone please walk me through the settings to configure this on an And...

rnantel by I've been around
  • 296 Views
  • 1 replies
  • 0 likes

Returned equipments but Rogers still bills me

I have cancelled my two accounts in Jan, and Rogers still sends me bills after two months, I don't know why they keep sending bills and I've already told the online chat people to resolve this issue, they promised to do but nothing changes.I have ret...

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Alwin6561 by I've been here awhile
  • 336 Views
  • 2 replies
  • 0 likes

Billing/Plan Issue

I have had an ongoing issue with my plan since November 2023 and the service is terrible in helping me resolve this. I was sold a plan and phone through the call centre on cyber Monday. The plan was for 42$ and the phone was 10$ monthly with financin...

Jamcage by I've been around
  • 243 Views
  • 1 replies
  • 0 likes

Roaming Charges

I came back from our winter vacation and I got a surprise bill from Rogers. I suspended my service for about two and a half months and restarted on Jan 23 at the end of the cycle.I used my iPhone via Whats app removed my SIM card just in case, and pu...

keswick by I've been around
  • 361 Views
  • 2 replies
  • 0 likes

Cancel Roam Like Home

Can anyone help me here?   I am trying to cancel Roam Like Home and can't seem to find a simple way to do that.   My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00.   There must be a simple way to prevent that so...

dbmurdoch by I've been around
  • 7481 Views
  • 13 replies
  • 0 likes

Internet canclation fee for unstable connection!

I had internet with Fido, but the connection was unstable. After a few calls, they were not able to fix the problem, so they switch my account to Rogers, and told me it would fix the problem.When the Rogers technician came for installation, we notice...

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've been around
  • 2903 Views
  • 4 replies
  • 0 likes

Internet Service Connection at New Home

Dear Rogers Community and Admins,   Urgent Assistance Needed for an Internet Connection - A Family's Plea: I am reaching out with a request borne out of a family necessity rather than a mere desire for better connectivity. My family and I have been l...

Tahkalot by I've been here awhile
  • 649 Views
  • 3 replies
  • 0 likes

Return Kit

I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ?       ***Edited Labels***

PPPow by I've been around
  • 271 Views
  • 1 replies
  • 0 likes

Rogers blacklisted my brand new iPhone

I recently upgraded my phone to iPhone 15 plus through the Rogers upfront edge program. I have been using said new phone for over a month with no issues. I was travelling 2 days ago when I lost service. Stopped at a random McDonald’s on the side of t...

I was sent the wrong phone.

They offered me a good package with Samsung S24 ultra included, but they sent me iPhone 15 pro max, I returned the phone to Rogers, and reported the fraud since February 2, 2024, but until now Rogers has not done anything about it despite I called Ro...

carneyle by I've been around
  • 246 Views
  • 1 replies
  • 0 likes

Mobile plan renewal

After agreeing to a new plan and upgrading our phones, looked on My Rogers and it is showing $85 per line when it should be $60 per line?

oly34 by I've been here awhile
  • 215 Views
  • 1 replies
  • 0 likes

Fee to Transfer Lines

I have had a family plan of 4 lines since 2012. Today I called to have them divided into their own accounts. Rogers wants to charge $50 for admin fees? I explain they’re not new accounts and they should be happy to keep them as customers, not charge ...

Worst customer care experience

The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...

Kaminip by I've been around
  • 1416 Views
  • 9 replies
  • 1 likes

Resolved! Retrieving Former Phone Number

Hi,I had a mobile phone number with Rogers since 2008. Then I switched the number to Chatr, after 3 months of inactivity as I was travelling, Chatr deactivated the account and released my number. I call the number and it is unassigned. I went to a ph...

Moss1 by I've been around
  • 1579 Views
  • 3 replies
  • 0 likes

Resolved! 3000$ go missing at Rogers

It has been almost one month since I contacted the customer service multiple times. On Jan 15th I accidentally sent 3000$ to an inactivated previous account. The bank confirmed the transaction. Sent the retrieval notice on behalf of me, to Rogers but...

xshen by I've been here awhile
  • 527 Views
  • 4 replies
  • 0 likes

Resolved! Shrinking Billing Period

Has anyone else seen the Billing Period shrinking, my bill has been generally due on the 17th of the month and as late as the 20th, I see it is now on the 13th.  Weekends have nothing to do with it.  Is this the way of gaining an extra billing period...

emerson7 by I plan to stick around
  • 5930 Views
  • 16 replies
  • 0 likes