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charged for unknown us text messages

Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...

No SMS text from Italian Bank

I hope someone can help.  I have not received SMS text (verification code for web banking) from my bank in Italy for the past three weeks.  I called Rogers and they say it is not on their end.  I called the bank in Italy and they say Rogers is blocki...

LGhelp by I've Been Here Awhile
  • 5 replies

Issue with the rogers winback from 7x powered

Hi,I have received a call from them regarding an offer for my mobile plan. I have accepted the offer. In doing so they have done my credit check. They said that I will receive an email from them regarding the offer. Its been more than two weeks but n...

Sai219 by I've Been Around
  • 1 replies

Unreturned Equipment Charge

So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...

Stop the robocalls.

Rogers, your phone number of 1-888-764-3771 has now been blocked. You see I made the mistake of answering this call. After the last time I told you I wasn't interested in any promotions or anything of that matter. Please do not call just to say thank...

Rick_B416 by I'm Here A Lot
  • 1 replies

Billed for a Device that was Returned

Received new phone. Sent back the old phone. Tranked the delivery. Confirmed the delivery. Forget about it. One month later I got a bill????? Anybody have the same problem? Where can I send my proof of delivery to? Thank you   **Labels Added**    

Transphobic name change policy

Has anyone else dealt with the ridiculous, archaic, unsafe, transphobic name change policy? You can literally change your name over the phone if youve gotten married, but if youre changing your first name (as trans folks often do, not to mention coun...

No SIM after creating a new account through WinBack Offer

I received a call from Rogers/Fido Winback team 2 weeks ago. The rep offered me a good deal with Rogers which I accepted. The guy told me I would receive the SIM card soon in mail. Since I didn't receive a SIM for more than a week, I contacted CSR fo...

deedev004 by I've Been Around
  • 1 replies

Fraudulent activities by salesperson

Hi,I am suffering from a fraudulent activity with above attached account. Sales person sell me a service without telling me about contract service and I don't even receive any e mail from rogers regarding this. when I called to cancel the account o 1...

Dreadful customer service during move

I set up an address change a few days ago with Rogers using the live agent chat feature on the Rogers website.When I moved, I discovered that my services did not get sent to my new address. My old address was still listed on my account.When I called ...

Jryan2 by I've Been Around
  • 1 replies

Resolved! Can’t Access MyRogers Account Details

Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account.  I could not view/print my bills nor viewed my payment histo...

xinless by I've Been Here Awhile
  • 14 replies

Cancelling One A La Carte Channel

I’ve been trying to cancel BBC News World for over a month now. Every time I go to my account and click remove and submit, I get a technical error. I have tried the chat feature but never got through until today - today it took me 16 minutes of my li...

KMA1 by I've Been Around
  • 2 replies

customer retention

So frustrated! Been a loyal customer of Rogers cable/internet since I moved to Ontario 10 Yrs ago and 25 yrs with rogers cell.   Switched to ignite tv last yr. Bundle is up for renewal in December. I just got quoted a 33% increase in price for same s...

steveyyc by I've Been Around
  • 1 replies

Will I be charged for receiving texts while in the US?

I have Rogers home internet and since I got that, I am being offered a mobile plan with Rogers as well. However, before shifting from my current provider, I wanted to confirm if I will I be charged for receiving texts while in the US? While the answe...

tkaran50 by I've Been Around
  • 1 replies

Resolved! ID to upgrade

I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...

Gm84 by I've Been Here Awhile
  • 4 replies