I have two calls to US (long distance call) for around 82 minutes shown on my billing history. however, i never made those calls. No idea why those calls can be shown. does anyone has similar issue? ***Edited Labels***
Hi - The Nokia 5G fixed wireless modem and service worked great for me at my cabin over the summer. When I bought the service and device, I was told that I could pause the service over the winter time when not needed and only pay a small amount ($5/m...
Hello I contacted Rogers to find out if my mom's discount for her wireless phone can be extended as it was expiring May 2, 2024. Long conversation that ended with the Rogers customer service rep saying that she will submit the request to the backup ...
They have graciously sent me a substantial bill, and unfortunately, they have already terminated my account. However, they are still charging me for this, which is quite surprising. ***Edited Labels***
getting near the end of my 2 year plan (with devices needing to be returned, my mistake). it seems to get a new device i need a new plan, which is more money. I understand a few dollars difference but we're talking my monthly bill for my wife and I ...
My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
I was recently overcharged on my bill by $430 and the procedure for this is to credit with a refund in the next month or two - while I appreciate the helpful support I received, it’s frustrating that I am still expected to pay such a high amount out ...
I am a costumer with my phone plan. I decided to switch my home internet wifi from Fizz to switch with Rogers. Worst idea ! If I would’ve known I would have closed my account with Rogers and switch everything somewhere else ! I spent at least 12 hour...
Hello,I have returned my phone after my 2 years edge financing terms were finished and I want to leave Roger’s. Can I request the change after I get the email from Roger’s that they have received my phone in their warehouse? I really don’t want to ha...
I only owe under 90 dollars approx. On my phone. I want to pay it off no with absolutely no penalties???? *Added Labels*
I’ll be visiting Paris in the near future and I’ve been investigating buying an eSIM “card” rather than pay (through the nose) for Rogers’ Roam Like Home. So I’m wondering if there’s anything I need to know beforehand that isn’t necessarily explained...
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
I know that if you do not want to incur any roaming charges during travel the standard default answer is to turn off all cellular data, and put your phone in airplane mode. Or even remove your Rogers sim card altogether. Would the following setup w...
I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...
2 days ago I had an offer to purchase iPhone 15 with trade in for $15 month. I was going to go into store today but cannot find the offer anymore. Was I dreaming or is this offer over. Have called 5 different stores in my area and no one is answering...
Trying to upgrade my device to iphone 15 pro. The only option I'm provided for my plan is the Infinite Premium plan at $115. WHY is this the only option I'm provided. I don't need all that comes with that plan and it's an outrageous amount of mone...
I was using Bell for the past 2 years. I had gotten a great mobile plan with Rogers and decided to see if I could get a better deal for internet as well. I come to realize it has been the biggest mistake and decision. Within less than 1 month with Ro...
I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the o...
I just migrated home internet from Fido to Rogers and I am trying to pay the rogers bill using chequing account from TD easyweb. (I am aware there are other ways of paying the bill but paying online with chequing account is what I need) MyRogers acco...
