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Rogers promotions website is not working anymore

On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150   on February 19 I followed the instructions to register at www.rogerspro...

axelbest by I Plan to Stick Around
  • 2927 Views
  • 11 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I Plan to Stick Around
  • 2064 Views
  • 12 replies
  • 1 likes

Plans for Military Service Members

Why does Rogers not have good plans for Military Service Members? My son is a member of the Royal Canadian Navy and is currently deployed in the South China seas. In order for him to keep connected we are subject to roaming charges, which can get exp...

Resolved! Internet Service Suspension

I have been suspended by Rogers for using their internet service couple of times this month and they said I had malware on my computer. They told me to take the computer to technicians to check and install antivirus program. I did what they told me b...

Kawhi2 by I've Been Here Awhile
  • 4534 Views
  • 9 replies
  • 0 likes

Resolved! $25 Basic Cable

I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...

X318 by I Plan to Stick Around
  • 5334 Views
  • 20 replies
  • 0 likes

Financing vs Subsidy - am I now worse off on my cell plan?

I have 3 months left on my Edge Premium Tab plan until the contract ends.   It subsidized $20/month.   I want to buy a new phone at that time.   Under the Edge Premium Tab plan, I would have paid say $100/month plus a portion of the new phone.  The s...

jelau by I Plan to Stick Around
  • 546 Views
  • 1 replies
  • 0 likes

My Account has been Suspended

Hello, I have not paid my Rogers bill for around 4 months as I could not afford to pay it due to some unfortunate circumstances that happened recently in my life as well as not having a job. I first received an email on August 22 notifying me that my...

jdvasil by I've Been Around
  • 3814 Views
  • 1 replies
  • 0 likes

My Wireless Grandfathered Plan Pricing & Data Add-Ons

This phone call may be recorded for quality training purposes, as I have become accustomed to more or less that phrase being worded upon every conversation I've had with anybody in Rogers telecommunications. Adhering to the long term business relatio...

ShyDong by I've Been Here Awhile
  • 941 Views
  • 4 replies
  • 0 likes

Unable to get Support via Phones or Live Chat

Trying to contact  billing support or make an account change as my contract is up, but phone support is down.  It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects.    Chat support seems to be ...

bahha by I'm Here A Lot
  • 485 Views
  • 1 replies
  • 1 likes

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens.  You realize that the same people that exis...

RockinR by I Plan to Stick Around
  • 4596 Views
  • 88 replies
  • 3 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by I've Been Here Awhile
  • 864 Views
  • 2 replies
  • 0 likes

Resolved! Cancelling Monthly Data Add-on

Worst customer service ever. I have been fighting for nearly 4 months to get 2 data add ons removed from my account. I received a text saying I was close to being over my data, & I could text to add on extra data for $10 or $20, which I did. A few da...

Gaesimm by I'm Here A Lot
  • 2499 Views
  • 11 replies
  • 0 likes

Does Rogers match competitor's plan prices?

I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...

brilang by I've Been Here Awhile
  • 1247 Views
  • 1 replies
  • 0 likes

wireless plans for healthcare workers in ON?

I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario.  Does that still exist and how can I go about getting myself back onto that plan?      **Labels Added**

allant by I've Been Here Awhile
  • 1004 Views
  • 1 replies
  • 0 likes

Speed Pass with Rogers Infinite Plans

Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...

Vinay9676 by I've Been Around
  • 3320 Views
  • 1 replies
  • 0 likes

Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by I've Been Here Awhile
  • 645 Views
  • 2 replies
  • 0 likes