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Horrible customer service

fourchartons
I've been around

I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.

I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.

This is so frustrating!!!

 

*Added Labels*

3 REPLIES 3

Re: Horrible customer service

RogersZia
Moderator
Moderator

Good evening @fourchartons,

 

Welcome to the Community!

 

The holiday season is one of our busiest times, rest assured we are trying our best to get to all the customers as quickly as we can. May I know the reason why you're looking to get in touch with us? We have made a lot of account and tech support transactions available via self-serve. Maybe we can direct you to the right place? 

 

Please keep us posted!

 

 

 

RogersZia

Re: Horrible customer service

Rickbeec
I've been here awhile

It doesn't matter the season. Stop even trying to make excuses. One hour on hold - Cut off. 3 Hours on chat Queue - started at 78 in queue. It stopped counting down at 46. 

Re: Horrible customer service

Rickbeec
I've been here awhile

"We are experiencing extremely high call volumes. Please call us back at a later time. Click

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