Rogers Community

HowardL · 01-18-2023

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone. But recently, seems I missed 2 calls from Rogers....

HowardL · 01-10-2023

Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before, every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...

HowardL · 01-09-2023

Hi there, I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL · 06-18-2022

Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...

HowardL · 01-19-2023

They'd better remove the option while submitting the concern to less the confusion to customer, if they care.BTW, I tried to contact by Chat or FB in other cases before, once they know it's about Prepaid user, they told me they don't support, have to...

HowardL · 01-13-2023

Ah, this could be an explanation. But as a customer, I didn't consider like this after reading the statement on theIn a word, I thought the expire date is calculated on the basis of the last "expire date", but in your explanation, the expire date is ...

HowardL · 01-09-2023

Just tried, the workaround and link provided in this post is not working now. Just displaying a "maintenance page" without link. Not sure it's temporary or for good.

HowardL · 01-09-2023

Since the billing info no longer available online (the workaround in this forum is not working now, I just tried), and cannot top up online, those are really not friendly. Even, just now, I tried to call for top-up (1 time top up), I was asked to reg...

HowardL · 07-24-2022

Thanks @zolker for the workaround. I was wondering why I got charged $10 in the past 10 days and assumed caused by the text from Rogers remind my "To continue using data services, please select...."Then I tried the workaround several times but failed...

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Does Rogers still have support communication via email?

$100 top up expire date short than before?

Credit Card Required for Top Up

How to remove Data Add-on? (PayAsYouGo)

Re: Does Rogers still have support communication via email?

Re: $100 top up expire date short than before?

Re: No Call/Transaction History on PAYGo Account

Re: Why does rogers hate pay as you go?

Re: No Call/Transaction History on PAYGo Account