Good day. I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada. The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...
Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...
Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...
While viewing recorded videos, media control symbols are not either disappearing or moving below the footage as advised by representative in AppStore reviews section.My OS and app versions are up to date. Am using IPhone 11 promax. ***Added Label...
I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message. Could it be that you can't have more than one of these? There's one built in that I can't edit nor delete. ...
Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both ...
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**
Is it possible to view the SHM video on a laptop or can you only see it via the app. Say I'm waiting for a package and I'm in my home office which has an additional laptop. Can I view the video on the laptop instead of using my phone. What happens...
Hi all I was wondering if I buy a garage door controller from amazo would I be able to hook it up to my rogers smart home using the add device in settings?The garage door controller says it works with Google homeThanks in advance **Labels Added**
For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...
Why does my activity log only show door sensor activity and not any motion? I have all filters turned off ***Edited Labels***
Hi Everyone, I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it. The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be? ***Edited Labels***