Smart Home Monitoring
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Forum Posts

SHM iOS app needs sign in every time

Every time I open the app to arm or disarm my system, it makes me sign in. It says “there is a problem with your account, please sign in again”. It’s extremely frustrating and honestly makes me use the system less and I want to cancel the service. Do...

andiroo by I've been around
  • 237 Views
  • 1 replies
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Resolved! How to view SHM video

Is it possible to view the SHM video on a laptop or can you only see it via the app.  Say I'm waiting for a package and I'm in my home office which has an additional laptop.  Can I view the video on the laptop instead of using my phone.  What happens...

kimmal by I plan to stick around
  • 2799 Views
  • 3 replies
  • 0 likes

Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 582 Views
  • 1 replies
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Resolved! Moving from Smart Home to Ignite Self Protect

Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...

amg111 by I plan to stick around
  • 1161 Views
  • 1 replies
  • 0 likes

Resolved! SHM app, save video clip

Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...

Media control symbols - Smart Home

While viewing recorded videos, media control symbols are not either disappearing or moving below the footage as advised by representative in AppStore reviews section.My OS and app versions are up to date. Am using IPhone 11 promax.     ***Added Label...

Custom actions won't save

I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message.  Could it be that you can't have more than one of these?  There's one built in that I can't edit nor delete.   ...

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Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've been here awhile
  • 1084 Views
  • 2 replies
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Resolved! Smart home Activity log

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?     **Labels Added**

New Device Shows up on Touchpad but Not in App.

Hi I hope someone can help because so far Rogers Support cannot.  I plugged in a Sercomm SZ-ESW01 small appliance module.  Followed the installation guide and it shows up in Touchpad.  I can turn on and off a lamp or my coffee maker through the touch...

icyclejay by I've been here awhile
  • 1216 Views
  • 3 replies
  • 0 likes

Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm here a lot
  • 2991 Views
  • 3 replies
  • 1 likes

Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I plan to stick around
  • 2380 Views
  • 4 replies
  • 0 likes

Resolved! Smart Home App Activity Log

Why does my activity log only show door sensor activity and not any motion? I have all filters turned off       ***Edited Labels***

Speg80 by I'm here a lot
  • 1819 Views
  • 3 replies
  • 0 likes

Can't log into Smart Home Monitoring APP (CAPTHA issue?)

Hi Everyone,   I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it.    The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...

will2km by I've been here awhile
  • 5103 Views
  • 10 replies
  • 0 likes

Resolved! Deleting Inactive Sensors

Hello,   I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this?       ***Added Labels***

chrisuz91 by I plan to stick around
  • 3311 Views
  • 1 replies
  • 0 likes