Smart Home Monitoring
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Forum Posts

Has Professional Monitoring Been Discontinued?

I ordered professional monitoring a few months ago. Technician came to the house and installed the touchpad, door sensors and camera. I have not had many issues other than the occasional drop of camera reception. I recently decided to see if there is...

bltman by I've been here awhile
  • 575 Views
  • 2 replies
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Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 517 Views
  • 1 replies
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Resolved! Smart Home Monitoring Recording and Memory Card

I have had a monitoring system for quite a while.   I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted.   I formatted the card, put it back in ...

DJ2can by I've been here awhile
  • 5934 Views
  • 18 replies
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Missing “Add Device” button missing

Hey, I am looking to add a new Sengled lightbulb through the mobile app and  under “Manage Devices” the only option is to edit the already installed devices.  Any suggestion?  I have also tried adding the light through the touchpad with no luck.     ...

SClare by I've been here awhile
  • 1486 Views
  • 5 replies
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Resolved! Regular or Micro SD Chip

How do I know if my touchpad takes a regular or micro SD chip?  It's model No. TCA301ROG1.   Thanks, Amy   **Labels Added**    

AmyJ by I've been here awhile
  • 1074 Views
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Resolved! How to add device that was removed

ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted?   *** Edited Labels ***

dfolco1 by I've been here awhile
  • 980 Views
  • 2 replies
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New Device Shows up on Touchpad but Not in App.

Hi I hope someone can help because so far Rogers Support cannot.  I plugged in a Sercomm SZ-ESW01 small appliance module.  Followed the installation guide and it shows up in Touchpad.  I can turn on and off a lamp or my coffee maker through the touch...

icyclejay by I've been here awhile
  • 1158 Views
  • 3 replies
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Resolved! Change Default to "Armed Stay" on SHM Keypad

When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...

Speg80 by I'm here a lot
  • 983 Views
  • 1 replies
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Resolved! Time and Date Stamp

On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer?       ***Edited Labels***

jccarbone by I've been here awhile
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  • 2 replies
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Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've been here awhile
  • 1437 Views
  • 1 replies
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RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I plan to stick around
  • 2988 Views
  • 6 replies
  • 0 likes

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...