I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message. Could it be that you can't have more than one of these? There's one built in that I can't edit nor delete. ...
Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...
I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue? ***Edite...
Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**
Hi all I was wondering if I buy a garage door controller from amazo would I be able to hook it up to my rogers smart home using the add device in settings?The garage door controller says it works with Google homeThanks in advance **Labels Added**
When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be? ***Edited Labels***
I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance! *** Edited Labels ***
I was away and monitoring my system via the Smart Home app. All was good until sometime in the morning of March 15, 2019. After that I was unable to connect to my alarm system. The issue apparently happened between 8:51am & 9:46am. The person looking...