Resolved! Deleting Inactive Sensors
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
Forum Posts
Resolved! home sQ-two cameras
Unfortunately, I purchased a camera doorbell and two monitoring cameras without opting for the technical installation service. I decided to install them myself. However, living in an apartment, I was surprised by the steep installation cost of over $...
Home monitoring camera
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
Remove Netgear Nighthawk S8000 from Security Setup
Good day. I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada. The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...
Resolved! Moving from Smart Home to Ignite Self Protect
Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...
Resolved! Ignite Self Protect
Hello I just want to know if we can have more than 1 device recording at a time on the new ignite self protect. I have an ignite camera outdoor and the new video door bell. Can I get them both to record 24/7 ? It only allows to do one at a time on th...
Camera Limit
HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt **Labels Added**
Custom actions won't save
I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message. Could it be that you can't have more than one of these? There's one built in that I can't edit nor delete. ...
Garage Door Openers for Smart Home Monitoring
Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...
Resolved! Smart home chime sound preview
I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue? ***Edite...
Resolved! Outdoor Camera intermittent stop recording on SD card
Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...
Resolved! Smart home Activity log
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
New Device Shows up on Touchpad but Not in App.
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
Rogers home monitoring disarms itself in the middle of the night
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Smart Home Monitoring Alarm Volume
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**
Pair WiFi Garage Door Opener with Smart Home Monitoring
Hi all I was wondering if I buy a garage door controller from amazo would I be able to hook it up to my rogers smart home using the add device in settings?The garage door controller says it works with Google homeThanks in advance **Labels Added**
Resolved! Change Default to "Armed Stay" on SHM Keypad
When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...
Resolved! Time and Date Stamp
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
Resolved! Rogers Wireless Keypad Pairing
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
Resolved! Rogers Smart Home Monitoring - Automate Package Camera/Videos
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...