Smart Home Monitoring
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Resolved! Smart Home Monitoring Recording and Memory Card

I have had a monitoring system for quite a while.   I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted.   I formatted the card, put it back in ...

DJ2can by I've Been Here Awhile
  • 16 replies

Regular or Micro SD Chip

How do I know if my touchpad takes a regular or micro SD chip?  It's model No. TCA301ROG1.   Thanks, Amy   **Labels Added**    

AmyJ by I've Been Here Awhile
  • 2 replies

Resolved! How to add device that was removed

ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted?   *** Edited Labels ***

dfolco1 by I've Been Here Awhile
  • 2 replies

Resolved! Smart home chime sound preview

I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue?   ***Edite...

CZ25 by I've Been Around
  • 1 replies

How to completely remove smart home monitoring

HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...

Resolved! Smart home Activity log

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?     **Labels Added**

Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm Here A Lot
  • 3 replies

Resolved! Change Default to "Armed Stay" on SHM Keypad

When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...

Speg80 by I'm Here A Lot
  • 1 replies

Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've Been Here Awhile
  • 1 replies

RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I Plan to Stick Around
  • 6 replies

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...

Resolved! Rogers smart home monitoring touchpad wont work!!

Hey fellow customers!,   Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before)...