Smart Home Monitoring
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Home Monitoring Hardware

Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...

GB1974 by I've been here awhile
  • 843 Views
  • 3 replies
  • 0 likes

Home Automation

Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa.  I'd like to setup routines such as arming the system if conditions ...

kimmal by I plan to stick around
  • 1032 Views
  • 4 replies
  • 0 likes

Smart Home Monitoring Recording

Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...

Fredrock by I've been here awhile
  • 817 Views
  • 1 replies
  • 0 likes

Resolved! How to add device that was removed

ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted?   *** Edited Labels ***

dfolco1 by I've been here awhile
  • 1104 Views
  • 2 replies
  • 0 likes

Resolved! Cannot reach Smart Home customer service

After a technician visit earlier this week, he advised me to contact customer service and order a replacement sensor, as the technicians are not provided with those.  For 3 days I'm trying to reach the smart home customer service. The system routed m...

Rogy by I've been around
  • 873 Views
  • 1 replies
  • 0 likes

No easy way to delete camera motion recordings

I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...

nasirm12 by I've been here awhile
  • 2283 Views
  • 4 replies
  • 0 likes

Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've been here awhile
  • 9617 Views
  • 14 replies
  • 1 likes

Zone motion low battery

Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions?   *** ...

spwynn by I've been here awhile
  • 1715 Views
  • 2 replies
  • 0 likes

Resolved! Deleting Inactive Sensors

Hello,   I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this?       ***Added Labels***

chrisuz91 by I plan to stick around
  • 3314 Views
  • 1 replies
  • 0 likes

Resolved! Keypad LED not Working

Hi,   I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct.  I believe it was working before, any i...

SidneyT by I'm here a lot
  • 4115 Views
  • 9 replies
  • 0 likes