Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...
Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa. I'd like to setup routines such as arming the system if conditions ...
Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...
ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted? *** Edited Labels ***
After a technician visit earlier this week, he advised me to contact customer service and order a replacement sensor, as the technicians are not provided with those. For 3 days I'm trying to reach the smart home customer service. The system routed m...
I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...
I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...
Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** ...
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
I am getting the system tomorrow but I already have ADT can I use their door sensors to connect into the Rogers app for home security? ***Edited Labels***
Hi, I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct. I believe it was working before, any i...