11-30-2020 02:59 PM - last edited on 12-02-2020 09:53 PM by RogersZia
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both the app cache and app data. Rogers Smart Home app on Galaxy S7 running Android 8.0.0. Any help or suggestions would be appreciated.
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12-02-2020 09:52 PM
Good evening @CTTool,
Welcome to the Rogers Community Forums!
Apologies for the delay in response. Are you still getting the error since you last posted here? Have you had a chance to try and access the app from another device?
Have you made any recent changes to your Rogers Smart Home Monitoring service?
Just need a little bit more info to assist you further :).
RogersZia
12-04-2021 10:57 PM - last edited on 12-04-2021 11:09 PM by RogersJermaine
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for seven years and it worked perfectly before. I have tried clearing both the app cache and app data. Rogers Smart Home app on iPhone XS Max running latest versos IOS.Any help or suggestions would be appreciated. I need this fixed as soon as possible.
12-05-2021 10:51 PM - edited 12-05-2021 10:53 PM
Hello and welcome to the Community @shivdeep1,
I can see how receiving such an error message can be concerning. We'd like a chance to investigate this for you to see what's happening.
Please send a private message to @CommunityHelps so we can get started on this. Not familiar with our private messaging system? No worries, click here.
We look forward to hearing from you.
Cheers,
RogersRahul