Smart Home Monitoring
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Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 401 Views
  • 1 replies
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Resolved! Moving from Smart Home to Ignite Self Protect

Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...

amg111 by I plan to stick around
  • 561 Views
  • 1 replies
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Resolved! Smart Home Monitoring Help-new router

I purchased the TP Link Ax5400 and now I can't seem to connect to my Smart Home Monitoring through the app. I get a error Communication Failure.  How to resolve this? *Added Labels*  

tester2013 by I plan to stick around
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  • 5 replies
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Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've been here awhile
  • 8673 Views
  • 14 replies
  • 1 likes

Resolved! Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I plan to stick around
  • 986 Views
  • 3 replies
  • 0 likes

Zone motion low battery

Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions?   *** ...

spwynn by I've been here awhile
  • 1461 Views
  • 2 replies
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Resolved! Can I connect Alexa to my Rogers Home Security

I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up.  Connect to the various cameras, etc...   I came across articles for Google Assistant, but nothing on Alexa.   ***EDITED LABELS***

msbutton27 by I've been around
  • 12223 Views
  • 20 replies
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Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I plan to stick around
  • 2179 Views
  • 4 replies
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Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've been here awhile
  • 1323 Views
  • 1 replies
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Resolved! Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.          ***...

sg232 by I plan to stick around
  • 15108 Views
  • 18 replies
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RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I plan to stick around
  • 2756 Views
  • 6 replies
  • 0 likes

Resolved! Update WiFi Password for Smart Home Monitoring

I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance!   *** Edited Labels *** 

Alwftw by I've been here awhile
  • 6110 Views
  • 3 replies
  • 0 likes