Ignite security cameras not working
Just had ignite installed and now my security cameras don't work.assumevits the new modem? *Added Labels*
Just had ignite installed and now my security cameras don't work.assumevits the new modem? *Added Labels*
Good day. I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada. The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...
Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...
I purchased the TP Link Ax5400 and now I can't seem to connect to my Smart Home Monitoring through the app. I get a error Communication Failure. How to resolve this? *Added Labels*
I've tried resetting it but it made no difference. Can I consider the camera dead? **Labels Added**
I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...
Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...
Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** ...
I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up. Connect to the various cameras, etc... I came across articles for Google Assistant, but nothing on Alexa. ***EDITED LABELS***
For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...
Hello Looking for some support since Technicians are not doing home visits right now. I have a keypad, (not Rogers Equipment), that is by my entry door. About 3 weeks ago it started beeping randomly and doesn't show when the system is armed ...
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***...
My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time. Thanks. *...
I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance! *** Edited Labels ***