Smart Home Monitoring
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Forum Posts

Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I Plan to Stick Around
  • 156 Views
  • 3 replies
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Zone motion low battery

Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** Ed...

spwynn by I've Been Here Awhile
  • 219 Views
  • 2 replies
  • 0 likes

Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I Plan to Stick Around
  • 1459 Views
  • 4 replies
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Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've Been Here Awhile
  • 4255 Views
  • 13 replies
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Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Rogers Wire...

dajkyyc by I've Been Here Awhile
  • 616 Views
  • 1 replies
  • 0 likes

RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time. Thanks. *** Ed...

ybrik by I Plan to Stick Around
  • 1605 Views
  • 6 replies
  • 0 likes

Resolved! Update WiFi Password for Smart Home Monitoring

I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance! *** Edited Labels ***

Alwftw by I've Been Here Awhile
  • 4312 Views
  • 3 replies
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Resolved! Can I connect Alexa to my Rogers Home Security

I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up. Connect to the various cameras, etc... I came across articles for Google Assistant, but nothing on Alexa. ***EDITED LABELS***

msbutton27 by I've Been Around
  • 8154 Views
  • 20 replies
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Issues with connectivity to Rogers Home Monitoring

I was away and monitoring my system via the Smart Home app. All was good until sometime in the morning of March 15, 2019. After that I was unable to connect to my alarm system. The issue apparently happened between 8:51am & 9:46am. The person looking...

dalziel66 by I Plan to Stick Around
  • 7978 Views
  • 1 replies
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Resolved! Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***Added Lab...

sg232 by I Plan to Stick Around
  • 12606 Views
  • 18 replies
  • 0 likes