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Forum Posts

Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 574 Views
  • 1 replies
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Resolved! Stop sale on home security?

So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...

Aftimous by I've been here awhile
  • 1536 Views
  • 3 replies
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Resolved! How to get an Update on False Alarm Investigation?

I have called several times and spent several hours discussing charges to my account for false alarms that were not false. I was last told claims had been opened for investigation and, again, someone would be in touch with me to discuss. That was a f...

hmcwilli by I've been around
  • 938 Views
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Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've been here awhile
  • 1081 Views
  • 2 replies
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Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm here a lot
  • 2987 Views
  • 3 replies
  • 1 likes

Home Monitoring Fire Alarms

I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all...

Ll20 by I've been here awhile
  • 2415 Views
  • 5 replies
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Resolved! Change Default to "Armed Stay" on SHM Keypad

When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...

Speg80 by I'm here a lot
  • 1034 Views
  • 1 replies
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Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've been here awhile
  • 1503 Views
  • 1 replies
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Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...