Smart Home Monitoring
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Forum Posts

Failed Camera Installation

It has been a considerable time since security cameras were dumped and abandoned in my residence. All my efforts to get your company to install the cameras have proved abortive so far.    The most annoying part is that I am being charged for services...

FIDELOBIO by I've been around
  • 1 replies

Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 1 replies

Resolved! Moving from Smart Home to Ignite Self Protect

Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...

amg111 by I plan to stick around
  • 1 replies

Camera Limit

HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt   **Labels Added**    

Wingman71 by I've been around
  • 1 replies

Resolved! Smart home monitoring recording

HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed?   *Added Labels*

Resolved! Stop sale on home security?

So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...

Aftimous by I've been here awhile
  • 3 replies

Unable to Cancel my Smart Home Monitoring.

I've attempted multiple times calling the customer service for cancellation, the wait time is > 3 hours then I choose call me back later, but every time when I got the call back after waiting for hours they said they gonna transfer me to the "correct...

Home Monitoring Hardware

Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...

GB1974 by I've been here awhile
  • 3 replies

SD Card Class 10 Format?

Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...

Wanted to cancel Rogers Home Monitoring

After two hours of wait, they said will transfer to another dept and wait is 1-2  hours more. worst kind of service. I should cancel all my wireless too and move to another carrier .....   ***Edited Labels***

worst service all around

to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December   **Labels Added**    

vee1905 by I've been around
  • 1 replies

Resolved! SHM app, save video clip

Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...

Missing “Add Device” button missing

Hey, I am looking to add a new Sengled lightbulb through the mobile app and  under “Manage Devices” the only option is to edit the already installed devices.  Any suggestion?  I have also tried adding the light through the touchpad with no luck.     ...

SClare by I've been here awhile
  • 5 replies

Home Automation

Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa.  I'd like to setup routines such as arming the system if conditions ...

kimmal by I plan to stick around
  • 4 replies

Home monitoring

Super unhappy with smart home monitoring.I had the service for approx 6 yearsWe sold our house and downsized to a condo therefore not needing the serviceWe did a TOR (transfer of responsibility) on Nov. 8th 2022First the agent did not do it correctly...

Smart Home Monitoring Recording

Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...

Fredrock by I've been here awhile
  • 1 replies

Resolved! How to add device that was removed

ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted?   *** Edited Labels ***

dfolco1 by I've been here awhile
  • 2 replies

Resolved! How to get an Update on False Alarm Investigation?

I have called several times and spent several hours discussing charges to my account for false alarms that were not false. I was last told claims had been opened for investigation and, again, someone would be in touch with me to discuss. That was a f...

hmcwilli by I've been around
  • 1 replies