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Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've Been Here Awhile
  • 4628 Views
  • 14 replies
  • 0 likes

Video recording duration on Rogers home monitoring

Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...

nhbawa by I've Been Around
  • 5036 Views
  • 13 replies
  • 1 likes

Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've Been Here Awhile
  • 235 Views
  • 2 replies
  • 0 likes

Smart home chime sound preview

I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue?   ***Edite...

CZ25 by I've Been Around
  • 111 Views
  • 1 replies
  • 0 likes

Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I Plan to Stick Around
  • 189 Views
  • 3 replies
  • 0 likes

Unable to Cancel my Smart Home Monitoring.

I've attempted multiple times calling the customer service for cancellation, the wait time is > 3 hours then I choose call me back later, but every time when I got the call back after waiting for hours they said they gonna transfer me to the "correct...

How to completely remove smart home monitoring

HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...

No easy way to delete camera motion recordings

I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...

nasirm12 by I've Been Here Awhile
  • 305 Views
  • 1 replies
  • 0 likes

Resolved! Can I connect Alexa to my Rogers Home Security

I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up.  Connect to the various cameras, etc...   I came across articles for Google Assistant, but nothing on Alexa.   ***EDITED LABELS***

msbutton27 by I've Been Around
  • 8322 Views
  • 20 replies
  • 0 likes

Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm Here A Lot
  • 1953 Views
  • 3 replies
  • 1 likes

Resolved! How to view SHM video

Is it possible to view the SHM video on a laptop or can you only see it via the app.  Say I'm waiting for a package and I'm in my home office which has an additional laptop.  Can I view the video on the laptop instead of using my phone.  What happens...

kimmal by I Plan to Stick Around
  • 1450 Views
  • 1 replies
  • 0 likes

Home Monitoring Fire Alarms

I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all...

Ll20 by I've Been Here Awhile
  • 964 Views
  • 5 replies
  • 0 likes

Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I Plan to Stick Around
  • 1492 Views
  • 4 replies
  • 0 likes