Smart Home Monitoring
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Resolved! home sQ-two cameras

Unfortunately, I purchased a camera doorbell and two monitoring cameras without opting for the technical installation service. I decided to install them myself. However, living in an apartment, I was surprised by the steep installation cost of over $...

Nabooski by I've been here awhile
  • 291 Views
  • 1 replies
  • 0 likes

Has Professional Monitoring Been Discontinued?

I ordered professional monitoring a few months ago. Technician came to the house and installed the touchpad, door sensors and camera. I have not had many issues other than the occasional drop of camera reception. I recently decided to see if there is...

bltman by I've been here awhile
  • 777 Views
  • 2 replies
  • 0 likes

SHM iOS app needs sign in every time

Every time I open the app to arm or disarm my system, it makes me sign in. It says “there is a problem with your account, please sign in again”. It’s extremely frustrating and honestly makes me use the system less and I want to cancel the service. Do...

andiroo by I've been around
  • 239 Views
  • 1 replies
  • 0 likes

Resolved! How to view SHM video

Is it possible to view the SHM video on a laptop or can you only see it via the app.  Say I'm waiting for a package and I'm in my home office which has an additional laptop.  Can I view the video on the laptop instead of using my phone.  What happens...

kimmal by I plan to stick around
  • 2801 Views
  • 3 replies
  • 0 likes

Smart home monitoring billing

We renegotiated expired discounts with Rogers in December for ignite bundle and smarty home monitoring. From December to February no issues. On March 20th we received an email saying our “partner discount ” on smart home monitoring had bern removed. ...

Vici by I've been here awhile
  • 469 Views
  • 3 replies
  • 0 likes

Failed Camera Installation

It has been a considerable time since security cameras were dumped and abandoned in my residence. All my efforts to get your company to install the cameras have proved abortive so far.    The most annoying part is that I am being charged for services...

FIDELOBIO by I've been around
  • 388 Views
  • 1 replies
  • 0 likes

Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 582 Views
  • 1 replies
  • 0 likes

Resolved! Moving from Smart Home to Ignite Self Protect

Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...

amg111 by I plan to stick around
  • 1163 Views
  • 1 replies
  • 0 likes

Camera Limit

HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt   **Labels Added**    

Wingman71 by I've been around
  • 600 Views
  • 1 replies
  • 0 likes

Resolved! Smart home monitoring recording

HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed?   *Added Labels*

Resolved! Stop sale on home security?

So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...

Aftimous by I've been here awhile
  • 1560 Views
  • 3 replies
  • 0 likes

Home Monitoring Hardware

Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...

GB1974 by I've been here awhile
  • 843 Views
  • 3 replies
  • 0 likes

SD Card Class 10 Format?

Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...

worst service all around

to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December   **Labels Added**    

vee1905 by I've been around
  • 614 Views
  • 1 replies
  • 0 likes