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Smart home Activity log

Coffeecakekanga
I've Been Here Awhile

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?

 

 

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Re: Smart home Activity log

RogersYasmine
Moderator
Moderator

Hey @Coffeecakekanga!

 

A warm welcome to our community and congrats on your first post! 🙂

 

I also had a look at my Smart Home Monitoring activity logs via the SHM app and I do not see an option to view which specific PIN code was used to arm/disarm the alarm. As far as I can see, it only shows the date and time. 

 

Perhaps you can reach out to the SHM team via Live Chat online (https://www.rogers.com/contact/technical-support/home-monitoring) or by phone at 1-888-764-3771 to see if they have access to that info. Here are their current hours of operation by phone:

 

  • Monday to Friday: 7:00 a.m. – 11:00 p.m. (ET)
  • Saturday: 7:00 a.m. – 11:00 p.m. (ET)
  • Sunday: 7:00 a.m. - 11:00 p.m. (ET)

 

Kind regards!

 

RogersLaura

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2 REPLIES 2

Re: Smart home Activity log

RogersYasmine
Moderator
Moderator

Hey @Coffeecakekanga!

 

A warm welcome to our community and congrats on your first post! 🙂

 

I also had a look at my Smart Home Monitoring activity logs via the SHM app and I do not see an option to view which specific PIN code was used to arm/disarm the alarm. As far as I can see, it only shows the date and time. 

 

Perhaps you can reach out to the SHM team via Live Chat online (https://www.rogers.com/contact/technical-support/home-monitoring) or by phone at 1-888-764-3771 to see if they have access to that info. Here are their current hours of operation by phone:

 

  • Monday to Friday: 7:00 a.m. – 11:00 p.m. (ET)
  • Saturday: 7:00 a.m. – 11:00 p.m. (ET)
  • Sunday: 7:00 a.m. - 11:00 p.m. (ET)

 

Kind regards!

 

RogersLaura

Re: Smart home Activity log

Thank you very much! I thought it wasn’t there but wanted to check in case I was missing something obvious. Thanks again!
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