SHM iOS app needs sign in every time

[andiroo]

Every time I open the app to arm or disarm my system, it makes me sign in. It says “there is a problem with your account, please sign in again”. It’s extremely frustrating and honestly makes me use the system less and I want to cancel the service. Does anybody else have this issue?

**Labels Added**

[RogersCorey]

Good afternoon @andiroo!

Yes, we've seen other customers in the past have a similar issue.

You might find a solution here: Smart Home Monitoring App Login Issues - Rogers Community

Regards,

RogersCorey