Camera Limit
HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt **Labels Added**
HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt **Labels Added**
I have had a monitoring system for quite a while. I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted. I formatted the card, put it back in ...
Does it have to be a 64GB Class 10 SD Card? can I use 128GB? ***Added Labels***
HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed? *Added Labels*
So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...
I've attempted multiple times calling the customer service for cancellation, the wait time is > 3 hours then I choose call me back later, but every time when I got the call back after waiting for hours they said they gonna transfer me to the "correct...
Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...
Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...
After two hours of wait, they said will transfer to another dept and wait is 1-2 hours more. worst kind of service. I should cancel all my wireless too and move to another carrier ..... ***Edited Labels***
Hello. I would like to hide the SSID (or change it to something sensible) on my WNR2000 which is dedicated to the SHM system. Where can I find the password set by the installing technician? Thanks, Shawna ***Edited Labels***
to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December **Labels Added**
Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...
Hey, I am looking to add a new Sengled lightbulb through the mobile app and under “Manage Devices” the only option is to edit the already installed devices. Any suggestion? I have also tried adding the light through the touchpad with no luck. ...
Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa. I'd like to setup routines such as arming the system if conditions ...
I have has this for a few months now, and I purchased an SD card so that I could record and store video 24x7. My understanding from the technician is that the card would overwrite when full. I am having problems with this feature. My card seems to...
Super unhappy with smart home monitoring.I had the service for approx 6 yearsWe sold our house and downsized to a condo therefore not needing the serviceWe did a TOR (transfer of responsibility) on Nov. 8th 2022First the agent did not do it correctly...
Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...
How do I know if my touchpad takes a regular or micro SD chip? It's model No. TCA301ROG1. Thanks, Amy **Labels Added**
ZigBee Smart Plug SZ-ESW02 was deleted from RHM system. How do I add it back?? Everytime I try to add it through the touchpad it says No lighting Devices found please make sure that the lighting devices is properly defaulted? *** Edited Labels ***
I have called several times and spent several hours discussing charges to my account for false alarms that were not false. I was last told claims had been opened for investigation and, again, someone would be in touch with me to discuss. That was a f...