Smart Home Monitoring
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Resolved! Smart Home Monitoring Recording and Memory Card

I have had a monitoring system for quite a while.   I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted.   I formatted the card, put it back in ...

DJ2can by I've Been Here Awhile
  • 291 Views
  • 5 replies
  • 0 likes

No easy way to delete camera motion recordings

I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...

nasirm12 by I've Been Here Awhile
  • 514 Views
  • 4 replies
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Compatible equipment

Can anyone tell me if there are options to use equipment from another provider eg I have TELUS cameras is there away to use those with the Rogers smart home monitoring

Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've Been Here Awhile
  • 5335 Views
  • 14 replies
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Apparently my SD card stopped rec

Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!

Mcoley99 by I've Been Around
  • 1566 Views
  • 9 replies
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Video recording duration on Rogers home monitoring

Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...

nhbawa by I've Been Around
  • 5799 Views
  • 13 replies
  • 1 likes

Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've Been Here Awhile
  • 306 Views
  • 2 replies
  • 0 likes

Smart home chime sound preview

I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue?   ***Edite...

CZ25 by I've Been Around
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  • 1 replies
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Smart Home Monitoring - Camera Continuous Recording

I have has this for a few months now, and I purchased an SD card so that I could record and store video 24x7.  My understanding from the technician is that the card would overwrite when full.  I am having problems with this feature.  My card seems to...

Daver99 by I Plan to Stick Around
  • 10571 Views
  • 36 replies
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Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I Plan to Stick Around
  • 258 Views
  • 3 replies
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Rogers Smarthome monitoring issue.

I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...

Unable to Cancel my Smart Home Monitoring.

I've attempted multiple times calling the customer service for cancellation, the wait time is > 3 hours then I choose call me back later, but every time when I got the call back after waiting for hours they said they gonna transfer me to the "correct...

Missed appointments

I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...

mgroves34 by I've Been Here Awhile
  • 360 Views
  • 3 replies
  • 0 likes

24/7 Recording - Smart Home Cameras

I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos)  I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...

amanarora by I've Been Here Awhile
  • 438 Views
  • 3 replies
  • 0 likes