We have Rogers Home monitoring. We have a centrally monitored smoke detector and carbon monoxide (CO) detector. Our bill lists the centrally monitored smoke detector & CO detector as specific line items. The CO detector started beeping even after t...
I ordered professional monitoring a few months ago. Technician came to the house and installed the touchpad, door sensors and camera. I have not had many issues other than the occasional drop of camera reception. I recently decided to see if there is...
I have suspended all my Rogers services with the exception of SHM while I am out of the country for an extended period. Rogers knows that in order for SHM to work properly I need a small amount of internet available. This worked great in the past wit...
Recently installed Roger’s door bell. When there is snow and wind, door bell started chirping continuously. I couldn’t see any settings to control sensitivity. Is this software issue ?
I have set up camera detection zone on both of my cameras yet they are still recording video outside of the defined area. Does anyone have any experience with this?
Is anyone else finding the door bell camera is awful? I had a $16 Amazon one before signing up in November for the Shaw one. The shaw camera is sooooo dark. I can barely make out people standing at the door most of the time. **Labels Updated**
Does it have to be a 64GB Class 10 SD Card? can I use 128GB? ***Added Labels***
I don't see any slot for SD memory card in my Rogers Home Monitoring. It looks like that it is microSD card. Can someone please confirm the configuration of memory card , I can use in monitoring device to record video from security camera? or am I lo...
Can we use the mounting hole to put camera inside of the house to get a better angle of back yard or yard using the screw mounting holes on camera to look outside and then turn the camera inside when needed? Having it screwed helps secure the camera ...
I've had Rogers Smart Home Monitoring for ages. When we needed to add a door sensor to our garage door, I called Rogers Smart Home Monitoring and they sent a technician to install a sensor and pair it with the Rogers Smart Home Monitoring hub. Excell...
I’d like to give my wife full access to the monitoring system, so she can view the cameras and arm or disarm the system whenever needed. What’s the best way to set this up? ***Edited Labels***
I wasted a day off setting up my self protect “security” system, only to find out that all it does is send a generic notification to my phone when something is detected. The notification is no different than if someone posted a picture on Facebook. H...
There is absolutely no way to get ahold of support for Smart Home Monitoring. There was a time when Rogers gave priority to supporting the security of paying customers' homes. Tried chatting with a Rogers Specialist, but the Que Position does not cha...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...
I am super frustrated as our service seems to have an issue with connecting. I tried calling for customer service during the last few weeks and was on hold for hours at a time but no one is responding. Then I did a search and it appears that the depa...
I am getting the system tomorrow but I already have ADT can I use their door sensors to connect into the Rogers app for home security? ***Edited Labels***
Unfortunately, I purchased a camera doorbell and two monitoring cameras without opting for the technical installation service. I decided to install them myself. However, living in an apartment, I was surprised by the steep installation cost of over $...
I have had cameras installed and am able to view them through the Ignite Home Connect App. Installed on Jun 8th and only had to log in once with the username and password to view the cameras. I felt like this is a great feature to be able to log in...
Every time I open the app to arm or disarm my system, it makes me sign in. It says “there is a problem with your account, please sign in again”. It’s extremely frustrating and honestly makes me use the system less and I want to cancel the service. Do...
