Smart Home Monitoring
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Forum Posts

Has Professional Monitoring Been Discontinued?

I ordered professional monitoring a few months ago. Technician came to the house and installed the touchpad, door sensors and camera. I have not had many issues other than the occasional drop of camera reception. I recently decided to see if there is...

bltman by I've been here awhile
  • 149 Views
  • 1 replies
  • 0 likes

Smart home monitoring billing

We renegotiated expired discounts with Rogers in December for ignite bundle and smarty home monitoring. From December to February no issues. On March 20th we received an email saying our “partner discount ” on smart home monitoring had bern removed. ...

Vici by I've been here awhile
  • 213 Views
  • 3 replies
  • 0 likes

Home monitoring camera

HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...

bashorund by I'm here a lot
  • 25703 Views
  • 76 replies
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Home monitoring & CO detector

  We have Rogers Home monitoring. We have a centrally monitored smoke detector and carbon monoxide (CO) detector. Our bill lists the centrally monitored smoke detector & CO detector as specific line items. The CO detector started beeping even after t...

dalziel66 by I plan to stick around
  • 1517 Views
  • 7 replies
  • 0 likes

Rogers charged cancelled doorbell.

I cancelled doorbell order for uncompatible with existing doorbell system and asked Rogers Agent to cancel. Yesterday, I found the doorbell was still on my account with charge for the new doorbell (not installed). Tried to reach to Rogers Agent to de...

joe2005 by I've been around
  • 144 Views
  • 1 replies
  • 0 likes

Failed Camera Installation

It has been a considerable time since security cameras were dumped and abandoned in my residence. All my efforts to get your company to install the cameras have proved abortive so far.    The most annoying part is that I am being charged for services...

FIDELOBIO by I've been around
  • 195 Views
  • 1 replies
  • 0 likes

Remove Netgear Nighthawk S8000 from Security Setup

Good day.    I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada.  The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...

gadgetgeek by I plan to stick around
  • 400 Views
  • 1 replies
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Ignite Self Protect Offer

Just received an email offer for Ignite Self Protect  to include 2 cameras on Rogers for 3 years. Anybody also receive this.  Does anyone have any experience with this service     ***Edited Labels***

macman1 by I plan to stick around
  • 500 Views
  • 2 replies
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Resolved! Moving from Smart Home to Ignite Self Protect

Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...

amg111 by I plan to stick around
  • 550 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Self Protect

Hello I just want to know if we can have more than 1 device recording at a time on the new ignite self protect. I have an ignite camera outdoor and the new video door bell. Can I get them both to record 24/7 ? It only allows to do one at a time on th...

Ttex by I've been around
  • 591 Views
  • 1 replies
  • 0 likes

Resolved! Smart Home Monitoring Recording and Memory Card

I have had a monitoring system for quite a while.   I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted.   I formatted the card, put it back in ...

DJ2can by I've been here awhile
  • 5044 Views
  • 18 replies
  • 0 likes

Camera Limit

HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt   **Labels Added**    

Wingman71 by I've been around
  • 372 Views
  • 1 replies
  • 0 likes

Resolved! Smart home monitoring recording

HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed?   *Added Labels*

Resolved! Stop sale on home security?

So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...

Aftimous by I've been here awhile
  • 956 Views
  • 3 replies
  • 0 likes

Home Monitoring Hardware

Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...

GB1974 by I've been here awhile
  • 602 Views
  • 3 replies
  • 0 likes

SD Card Class 10 Format?

Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...