I've had Rogers Smart Home Monitoring for ages. When we needed to add a door sensor to our garage door, I called Rogers Smart Home Monitoring and they sent a technician to install a sensor and pair it with the Rogers Smart Home Monitoring hub. Excell...
I’d like to give my wife full access to the monitoring system, so she can view the cameras and arm or disarm the system whenever needed. What’s the best way to set this up? ***Edited Labels***
I wasted a day off setting up my self protect “security” system, only to find out that all it does is send a generic notification to my phone when something is detected. The notification is no different than if someone posted a picture on Facebook. H...
There is absolutely no way to get ahold of support for Smart Home Monitoring. There was a time when Rogers gave priority to supporting the security of paying customers' homes. Tried chatting with a Rogers Specialist, but the Que Position does not cha...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
Can anyone provide a valid number to order a replacement door/window sensor? Unable to order online or in-store and the contact number on the Home Monitoring/Hardware website to learn more (1-888-487-0429) is just an endless loop of transfers and len...
I am super frustrated as our service seems to have an issue with connecting. I tried calling for customer service during the last few weeks and was on hold for hours at a time but no one is responding. Then I did a search and it appears that the depa...
I ordered professional monitoring a few months ago. Technician came to the house and installed the touchpad, door sensors and camera. I have not had many issues other than the occasional drop of camera reception. I recently decided to see if there is...
I am getting the system tomorrow but I already have ADT can I use their door sensors to connect into the Rogers app for home security? ***Edited Labels***
Unfortunately, I purchased a camera doorbell and two monitoring cameras without opting for the technical installation service. I decided to install them myself. However, living in an apartment, I was surprised by the steep installation cost of over $...
I have had cameras installed and am able to view them through the Ignite Home Connect App. Installed on Jun 8th and only had to log in once with the username and password to view the cameras. I felt like this is a great feature to be able to log in...
I have set up camera detection zone on both of my cameras yet they are still recording video outside of the defined area. Does anyone have any experience with this?
Every time I open the app to arm or disarm my system, it makes me sign in. It says “there is a problem with your account, please sign in again”. It’s extremely frustrating and honestly makes me use the system less and I want to cancel the service. Do...
Is it possible to view the SHM video on a laptop or can you only see it via the app. Say I'm waiting for a package and I'm in my home office which has an additional laptop. Can I view the video on the laptop instead of using my phone. What happens...
how to connect rogers home monitoring screen to larger display, like tv or monitors? **Labels Added**
We renegotiated expired discounts with Rogers in December for ignite bundle and smarty home monitoring. From December to February no issues. On March 20th we received an email saying our “partner discount ” on smart home monitoring had bern removed. ...
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
We have Rogers Home monitoring. We have a centrally monitored smoke detector and carbon monoxide (CO) detector. Our bill lists the centrally monitored smoke detector & CO detector as specific line items. The CO detector started beeping even after t...
I am an existing customer who has smart home monitoring. I have one camera and the emergency monitoring system. The camera is garbage. It does not detect anyone walking up the driveway. Is it worth switching to ignite self protect? Is installation in...
I cancelled doorbell order for uncompatible with existing doorbell system and asked Rogers Agent to cancel. Yesterday, I found the doorbell was still on my account with charge for the new doorbell (not installed). Tried to reach to Rogers Agent to de...