Pay as You Go™
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prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

Credit Card Required for Top Up

Hi there,   I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL by I plan to stick around
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PAYGO recharge issues

Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...

Roland7570 by I've been around
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Resolved! Rogers outage compensation for PayGo customers

I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated  and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...

OLDYELLR by I'm a senior advisor
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PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I plan to stick around
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Data add ons

I have a grandfathered talk and text plan which I prepay once a year. Can I add a monthly or yearly data plan or any data plan? Thanks.     ***Edited Labels***

Jarlan by I've been here awhile
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Rogers went down

So we had no service for 24 hours just like those who have monthly bills   How will Rogers compensate us?   Will we have an extra day added to our expiry date?   Cash added to our accounts?   Or we just be ignored?     ***Edited Labels***

fiona59 by I plan to stick around
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Resolved! How to remove Data Add-on? (PayAsYouGo)

Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...

HowardL by I plan to stick around
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Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've been here awhile
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Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've been here awhile
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Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! Do the pre-paid plans work at 5G speeds?

Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Rogers has a 5G network, and their regular monthly plans...

mindKILLER by I've been here awhile
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Resolved! PayGo top up account confusion.

I purchased a talk and text 20 last month that expired today. Yesterday I topped up with $100 , which is good for 1 year. So today I received a text saying "The payment for your $20/month plan was received." Is that for the last month? How come I did...

Roxy87 by I've been here awhile
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  • 52 replies
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How did my PayGo balance get so low?

Hi! I'm hoping to find some answer here. I've tried calling and speeaking with an agent (successfully) but they couldn't completely help me, do you know if there's any way or a specific phone number to get to a higher up agent?   My problem is pretty...

Molianne by I've been here awhile
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Resolved! Talk All Day plan details

My Account is listed as “ Talk All Day” plan.  I can’t find any details of this plan.  I had been purchasing $100 annual voucher and carrying forward a significant balance.  Now I am down to $7.  My phone settings shows 2.00 GB data warning with 0 GB...

JBaker1 by I'm here a lot
  • 3884 Views
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Resolved! SIM Card No Longer Active After Attempted SIM Card Change.

Account transfer done by a Rogers representative failed. Both my SIM cards new and old are inactive! About an hour ago, I dialed *611 and talked with a Rogers representative telling her:   "I have a Pay as You Go Rogers account. I bought a new phone ...

bogdanlazar by I plan to stick around
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  • 3 replies
  • 0 likes