Pay as You Go™
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Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've been here awhile
  • 2413 Views
  • 4 replies
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Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! Do the pre-paid plans work at 5G speeds?

Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Rogers has a 5G network, and their regular monthly plans...

mindKILLER by I've been here awhile
  • 2096 Views
  • 3 replies
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Resolved! PayGo top up account confusion.

I purchased a talk and text 20 last month that expired today. Yesterday I topped up with $100 , which is good for 1 year. So today I received a text saying "The payment for your $20/month plan was received." Is that for the last month? How come I did...

Roxy87 by I've been here awhile
  • 15587 Views
  • 52 replies
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How did my PayGo balance get so low?

Hi! I'm hoping to find some answer here. I've tried calling and speeaking with an agent (successfully) but they couldn't completely help me, do you know if there's any way or a specific phone number to get to a higher up agent?   My problem is pretty...

Molianne by I've been here awhile
  • 3386 Views
  • 7 replies
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Resolved! Talk All Day plan details

My Account is listed as “ Talk All Day” plan.  I can’t find any details of this plan.  I had been purchasing $100 annual voucher and carrying forward a significant balance.  Now I am down to $7.  My phone settings shows 2.00 GB data warning with 0 GB...

JBaker1 by I'm here a lot
  • 2672 Views
  • 11 replies
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Resolved! SIM Card No Longer Active After Attempted SIM Card Change.

Account transfer done by a Rogers representative failed. Both my SIM cards new and old are inactive! About an hour ago, I dialed *611 and talked with a Rogers representative telling her:   "I have a Pay as You Go Rogers account. I bought a new phone ...

bogdanlazar by I plan to stick around
  • 2157 Views
  • 3 replies
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Resolved! How to Prevent Incoming SMS Charges

How can I stop $0.60 SMS charges being repeatedly charged to unused phone permanently? I have been a Pay-As-You Go customer for many years, and overall very satisfied with the service; the respect and responses I receive from representatives; and of ...

Medea by I'm here a lot
  • 7344 Views
  • 11 replies
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Pay as You Go for Texting Only?

Hi,   I'm in the process of moving to a very remote community.  My neighbour has been a great help, but he's not interested in technology (i.e. phones).  Ideally, I was hoping to be able to buy him a minimalist pay-as-you-go phone, and get him a chea...

SteveFunk by I've been around
  • 1215 Views
  • 1 replies
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Resolved! Text Messages - # of characters

Basic charge for sending or receiving text messages is 30c. OK that's good. But when does the charge double to 60c or even 90c.? Approx how many words are included for 30c?   Thx - Derek       ***Edited Labels***

dereklola by I plan to stick around
  • 6110 Views
  • 11 replies
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Account Number

What is my account number? Please let me know.   Thanks & best regards     ***Added Labels***

AP17 by I've been around
  • 12813 Views
  • 9 replies
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Resolved! Strange Top Up Deduction

Hi everyone,I topped up my pay as you go account 30$, but the payment processed was recorded as 26.55, not 30. What's going on? (And I haven't chosen a new add-on at this point; pure top up) I also haven't made any calls or texts that were charged.Th...

spark227 by I've been here awhile
  • 4729 Views
  • 8 replies
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Resolved! Roaming Charge activated due to Incoming Text.

Hello Rogers,   I am currently living in Thailand.  Today I needed to validate my identity on Amazon.com and they sent me a Text.  My understanding is that Incoming Texts are free yet my Roaming was activated today due to the incoming Text.    Two we...

ions78 by I've been here awhile
  • 9021 Views
  • 6 replies
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Resolved! $25 Talk & Text plan

Hi. I'm thinking of changing from the $12 Talk & Text plan to the $25 Talk & Text plan since 50 minutes a month is not enough and each minute over is now $0.60. So just a couple of questions: Are the 250 Canada wide minutes any day and any time of da...

unun4848 by I plan to stick around
  • 1377 Views
  • 1 replies
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Resolved! Buying a new phone for pay as you go plan

Hi all,   I want to purchase a new phone to replace my old cellphone, I am currently using the pay as you go/$12 dollars monthly prepaid plan, I went to 2 Rogers stores already in my city and both times was told if I want to buy a new phone I have to...

arts2005 by I've been here awhile
  • 4285 Views
  • 8 replies
  • 0 likes

1 year unlimited for $180

Get 1-year of unlimited local evening and weekend local calling + unlimited texting for just $180.*  In the unlimited texting does that include video and picture or do you have to pay extra?  If its extra how much more is it?  Thanks         ***Edite...

melina12 by I've been around
  • 37738 Views
  • 96 replies
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Changing Plan

How can I change from $85/yr text plan to $10/month plan for texting?  When I log onto my account and try to change plans it does not list the $10 month. Thank you       ***Added Labels***

caroldc by I've been here awhile
  • 2006 Views
  • 4 replies
  • 0 likes