Pay as You Go™
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Resolved! Transfer of phone number and plan using different sim

Hi,....... I have an old standard size sim card which i used for my old samsung phone. i recently bought an iphone 5 and it uses a nano sim card. I would like to use my original phone number with my iphone any ideas on how to transfer the plan? I had...

ham123 by I've been around
  • 7773 Views
  • 8 replies
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Resolved! My New Number Belongs to Someone Else

Hi, I am a new immigrant and landed in Canada for the first time. I purchased a Rogers prepaid sim at the airport (on 12 June 2023). Since I activated this new number, I am receiving atleast 20 calls daily from banks and other financial institutes an...

fahadfrc by I've been here awhile
  • 2426 Views
  • 8 replies
  • 0 likes

Resolved! Switch from Pay As You Go to Monthly plan

My Pay as you Go plan expires in Aug/23.  If I change my plan to a monthly plan, would Rogers transfer over the remaining amount of my Pay as you Go plan to my new monthly plan?   **Labels Added**    

NancyJJ by I've been around
  • 1784 Views
  • 1 replies
  • 0 likes

Pre paid plans

Why am I getting told that I have no money on my account when I have a receipt saying 150.00 was paidvyesterday   *Added Labels*

simonnerr by I've been around
  • 1040 Views
  • 3 replies
  • 0 likes

Resolved! PAYGO Suspicious Charges

I have been out of the country for 4 months and just returned. While away I had a local land line so my PAYGO phone was switched off but the sim still installed. On the 18 January 2023 I decided to get a Barbados FLOW sim and install it in my PAYGO p...

bg47 by I plan to stick around
  • 956 Views
  • 2 replies
  • 0 likes

Resolved! Why does rogers hate pay as you go?

For the past few years I have been bombarded with annoying texts to upgrade from my cheap perfect plan I was very satisfied with. They ended up increasing the prices by about 30% without informing me/asking for consent. All cool, I get that it's a pu...

Resolved! Prepaid Phone

I have a prepaid phone that my wife uses and I have it on a annual renewal. I want to link it to my rogers account but I require an account number for the prepaid phone and I can not locate one. I pay it over the phone and have never seen an account ...

password by I plan to stick around
  • 999 Views
  • 1 replies
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Resolved! Does Rogers still have support communication via email?

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone.   But recently, seems I missed 2 calls from Rogers....

HowardL by I plan to stick around
  • 1697 Views
  • 3 replies
  • 0 likes

prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

Credit Card Required for Top Up

Hi there,   I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...

HowardL by I plan to stick around
  • 1046 Views
  • 2 replies
  • 0 likes

PAYGO recharge issues

Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...

Resolved! Rogers outage compensation for PayGo customers

I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated  and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...

OLDYELLR by I'm a senior advisor
  • 3971 Views
  • 12 replies
  • 1 likes

PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I plan to stick around
  • 4939 Views
  • 17 replies
  • 0 likes

Data add ons

I have a grandfathered talk and text plan which I prepay once a year. Can I add a monthly or yearly data plan or any data plan? Thanks.     ***Edited Labels***

Jarlan by I've been here awhile
  • 1567 Views
  • 4 replies
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Rogers went down

So we had no service for 24 hours just like those who have monthly bills   How will Rogers compensate us?   Will we have an extra day added to our expiry date?   Cash added to our accounts?   Or we just be ignored?     ***Edited Labels***

fiona59 by I plan to stick around
  • 898 Views
  • 2 replies
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Resolved! How to remove Data Add-on? (PayAsYouGo)

Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...

HowardL by I plan to stick around
  • 1555 Views
  • 6 replies
  • 0 likes