08-21-2021 03:31 PM - last edited on 08-21-2021 07:29 PM by RogersMoin
My Account is listed as “ Talk All Day” plan. I can’t find any details of this plan. I had been purchasing $100 annual voucher and carrying forward a significant balance. Now I am down to $7. My phone settings shows 2.00 GB data warning with 0 GB used. Am I on an expensive plan that includes data?
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08-22-2021 08:49 AM
08-22-2021 08:49 AM
08-22-2021 09:56 AM - edited 08-22-2021 10:16 AM
@JBaker1 : It sounds like you're on a PAYGo (Pay As You Go) plan. If you can't find the information you want under MyRogers, then you'll need to call them. The only way to contact the PAYGo people is outlined in the link below. Follow the instructions very carefully. I have always found the PAYGo people very helpful. There's no other way and no one else that can help you with PAYGo issues.
08-22-2021 10:04 AM
08-22-2021 12:56 PM
Thank you for your response. It is helpful to know the data alert is a setting in the phone. I can only see 2 months of usage on MyRogers and we are low usage. So I was a bit concerned.
I am Pay As You Go - but when I click to Manage My Services it lists “Talk All Day” and I couldn’t find details on this particular product.
I tried the Customer Contact links and ended up in AVR Self help, and rotated through various web pages. I will try the link suggested below on Monday
08-22-2021 12:59 PM
Thank you. I will try this on Monday
08-23-2021 10:10 AM - edited 08-23-2021 10:10 AM
Pay as you go means prepaid and Talk All Day is the type of "plan" you may not be able to find any reference to it on the Rogers web site probably because its likely discontinued but still grandfathered.
normally when things are discontinued they get removed from the web site so it does not confuse new potential customers who want this plan/package
The customer service is the best person to speak to about what is included in a grandfathered package that is not listed on their web site any more.
08-23-2021 11:01 AM
Thanks. I will be trying the contact info from previous posts later today. I had tried before posting my question and couldn’t get past Self Help. But it was a Saturday so hopefully I will be successful today.
08-23-2021 12:56 PM
08-23-2021 03:40 PM
08-23-2021 10:16 PM
@JBaker1 This question belongs in the Pay as You Go forum. I'm surprised a moderator has not moved it. Your best bet is to call the PayGo number at 1-800-575-9090. To reach a representative choose option 4, then option 4 again (how to contact Rogers). At the end of the information on how to contact Rogers, you will select option 1 to speak with an a agent.
Hours: Mon-Fri: 8 am to 9 pm EST
08-24-2021 01:15 PM
I reached Customer Service and agent was very helpful.
My mistake was listening to the IVR suggestion to Contact Us from the web page (which was where I started from) or Mail Us and not holding till the end.