Pay as You Go™
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Resolved! able to view plan, bill online after transfer to post-paid?

Hi there, Since some discussions have been there about transfer from prepaid to postpaid and some mentioned there is no "written proof" about the new plan, committed period and balance return, I just wanted to ask:Is it possible to view account detai...

HowardL by I plan to stick around
  • 152 Views
  • 3 replies
  • 0 likes

Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 3152 Views
  • 16 replies
  • 0 likes

Moving to Chatr

Well, the day has come and Rogers has admitted we are no longer wanted.   My use is less than $6/month, so Chatr is my best option.   I have been on hold waiting to talk with a rep for 68 minutes at this point.   Has anyone managed to talk with one? ...

fiona59 by I plan to stick around
  • 2141 Views
  • 12 replies
  • 0 likes

Locked Out of PayGo

Was entering my credit card number to make an online purchase, when Rogers broken telling me I had insufficient calls I needed to Add Money. I was unsuccessful in trying to Add Money and now I’m locked out my iPhone. I cannot add money on Rogers.    ...

How to Cancel Pay as You Go Account?

Does anyone know how to cancel a pay as you go account? The 1-800-575-9090 phone number has NO options to speak with a human being. And of course live chat is unavailable for pay as you go customers. I am very uncomfortable with rogers having my pers...

vgh by I've been here awhile
  • 21089 Views
  • 27 replies
  • 1 likes

Resolved! moving phone to monthly plan

Not sure if this is correct forum ...   My elderly mom has had pay-as-you-go (talk & text) for many years. However, she has started to use her mobile phone more often. Also, I just read that pay-as-you-go is being discontinued later this year.   All ...

rdms by I plan to stick around
  • 791 Views
  • 5 replies
  • 0 likes

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 20394 Views
  • 67 replies
  • 1 likes

Pay As You Go transfer to Chatr

So, is it possible to transfer my balance to Chattr to take advantage of the $15/month plan?  I rarely  use my phone and this plan includes a small amount of data.   Has anyone done this?  Or would it make more sense to stay PAYGO and just pay for th...

fiona59 by I plan to stick around
  • 1434 Views
  • 1 replies
  • 0 likes

Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 13408 Views
  • 10 replies
  • 0 likes

Did Rogers Discontinue the $100 Pay As You Top-Up voucher?

I went to buy a top up card at the usual places. First the pharmacy. The clerk scanned the Rogers card thing and then I paid the $100 plus tax ($113) with my credit card. Then the clerk told me he had to refund me because it did not activate at Roger...

Danno by I plan to stick around
  • 7398 Views
  • 14 replies
  • 1 likes

Looking for a simple phone plan

We're looking to get rid of our home phone and switch to a simple mobile phone plan for my husband. He just wants talk and text, nothing more. What do you recommend? Is there anything available that isn't a smart phone?   **Labels Updated**    

ProfLeigh by I've been around
  • 1023 Views
  • 4 replies
  • 0 likes

Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've been around
  • 1901 Views
  • 2 replies
  • 0 likes

"Silent" SMSs on iPhone

We have a new iPhone SE (3rd generation) on a grandfathered PAYGO plan (0.70/SMS, 0.70/minute); the iPhone is synched with an iPad. We do not use SMS, and with the previous "dumb" phone, Rogers always credited us for incoming SMSs.With the iPhone, we...

xxyyz by I plan to stick around
  • 3017 Views
  • 13 replies
  • 0 likes

Phone goes to SOS and no signal randomly

Mother in Law is on a pay as you go plan, been that way for years. Recently, in the last 6 months her signal is intermittent and goes to SOS. Happens indoors and outdoors. I upgraded her to a new Iphone13 the other week and had Rogers put in a new si...

rjag2034 by I've been here awhile
  • 4146 Views
  • 10 replies
  • 0 likes

Resolved! Pay as you go changed?

Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...