Pay as You Go™
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Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 841 Views
  • 9 replies
  • 0 likes

"Silent" SMSs on iPhone

We have a new iPhone SE (3rd generation) on a grandfathered PAYGO plan (0.70/SMS, 0.70/minute); the iPhone is synched with an iPad. We do not use SMS, and with the previous "dumb" phone, Rogers always credited us for incoming SMSs.With the iPhone, we...

xxyyz by I plan to stick around
  • 786 Views
  • 13 replies
  • 0 likes

Phone goes to SOS and no signal randomly

Mother in Law is on a pay as you go plan, been that way for years. Recently, in the last 6 months her signal is intermittent and goes to SOS. Happens indoors and outdoors. I upgraded her to a new Iphone13 the other week and had Rogers put in a new si...

rjag2034 by I've been here awhile
  • 778 Views
  • 10 replies
  • 0 likes

Resolved! Pay as you go changed?

Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...

$100 top up expire date short than before?

Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before,  every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...

HowardL by I plan to stick around
  • 2580 Views
  • 13 replies
  • 0 likes

Resolved! Migrating From Old Android to iPhone

I've had this LG  E-410B Android phone on my grandfathered Talk Anytime plan for about 10 years and just turn it on and take it with me when I leave the house. It's long in the tooth, out of space and my personal email no longer works. I've been give...

OLDYELLR by I'm a senior advisor
  • 750 Views
  • 6 replies
  • 0 likes

Prepaid account

I have an account for my phone and my husband's we only use talk and text and don't do a lot of either.  I switched to prepaid and requested an email on how to make payments and have them credited to the prepaid phone.  Signing in to the account numb...

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 14320 Views
  • 64 replies
  • 1 likes

Number Cancelled by Rogers without knowledge.

Hi, ok so. I was moving out of the country for a while in November 2023. Therefore, switched to pay as you go from postpaid on the day of departure. I was given confirmation over the call that my number will be switched instantly and the call would d...

K1498 by I've been around
  • 333 Views
  • 1 replies
  • 0 likes

Mexico with Prepaid plan

Hi. Going to Mexico for a week. Current plan is $25 Talk & Text. That is supposed to include international text, but even in Newfoundland and Algonquin Park my phone says Emergency Calls Only. So what can I expect for service while traveling outside ...

unun4848 by I plan to stick around
  • 694 Views
  • 2 replies
  • 0 likes

Resolved! Receive SMS Text abroad

Hi, Can the Rogers Pay As You Go plan receive SMS text at Japan?   Thank you.   **Labels Added**    

shmcheng by I've been around
  • 2735 Views
  • 10 replies
  • 0 likes

Talking to a Customer Service Rep

So, how do you find a living, talking, customer service rep at #611? I tried everything.  There is no number to press to get a human.   There is no online support unless you get the work around to work. I was told things along the way by the recordin...

fiona59 by I plan to stick around
  • 2179 Views
  • 7 replies
  • 0 likes

Resolved! Calling PayGo to renew, what changed?

I'm on a grandfathered talk anytime plan which I renew annually. My PayGo balance expires on Sunday, so today (Friday) I'm trying to call PayGo (1-800-575-9090) to renew using my remaining balance of about $50 and get credit for a bunch of spam texts...

OLDYELLR by I'm a senior advisor
  • 1408 Views
  • 7 replies
  • 0 likes

Resolved! Transfer of phone number and plan using different sim

Hi,....... I have an old standard size sim card which i used for my old samsung phone. i recently bought an iphone 5 and it uses a nano sim card. I would like to use my original phone number with my iphone any ideas on how to transfer the plan? I had...

ham123 by I've been around
  • 7385 Views
  • 8 replies
  • 0 likes

Resolved! My New Number Belongs to Someone Else

Hi, I am a new immigrant and landed in Canada for the first time. I purchased a Rogers prepaid sim at the airport (on 12 June 2023). Since I activated this new number, I am receiving atleast 20 calls daily from banks and other financial institutes an...

fahadfrc by I've been here awhile
  • 2004 Views
  • 8 replies
  • 0 likes