I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead: "Are you an existing Rogers Prepaid customer? Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...
Why am I getting told that I have no money on my account when I have a receipt saying 150.00 was paidvyesterday *Added Labels*
I have been out of the country for 4 months and just returned. While away I had a local land line so my PAYGO phone was switched off but the sim still installed. On the 18 January 2023 I decided to get a Barbados FLOW sim and install it in my PAYGO p...
For the past few years I have been bombarded with annoying texts to upgrade from my cheap perfect plan I was very satisfied with. They ended up increasing the prices by about 30% without informing me/asking for consent. All cool, I get that it's a pu...
I have a prepaid phone that my wife uses and I have it on a annual renewal. I want to link it to my rogers account but I require an account number for the prepaid phone and I can not locate one. I pay it over the phone and have never seen an account ...
A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email. Coz I am out of Canada in different time zone, not really convenient to talk over the phone. But recently, seems I missed 2 calls from Rogers....
Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before, every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...
I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...
Hi there, I am out of Canada for months and just wanted to call for top up 1 time, but found a new requirement that is to register credit card, moreover, it requires the address info of the credit card needs to be same to the pay-as-you-go users' r...
Please kindly help. I'm currently out of Canada. I have been trying to load credit into my PAYGO phone through a PAYGO recharge voucher as I usually do, using *611, but phone message continuously says the " *611 dialed, is not Valid". Please help, ne...
Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...
I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...
We were grandfathered on a "By the Minute - All Day" plan. Starting 2020/10/14, the rates increased. Old rates 1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates all calls 0.60/minute, SMS 0.60/message That's an incr...
How much talk time do I get per year on my $100/year Unlimited Canadian Text messaging plan? ***EDITED LABELS***
I have a grandfathered talk and text plan which I prepay once a year. Can I add a monthly or yearly data plan or any data plan? Thanks. ***Edited Labels***
So we had no service for 24 hours just like those who have monthly bills How will Rogers compensate us? Will we have an extra day added to our expiry date? Cash added to our accounts? Or we just be ignored? ***Edited Labels***
I got a text recently indicating that my PAYGo phone will no longer work in the US as of July 1, not even for 911. Here's the information on the Rogers Website: https://www.rogers.com/support/mobility/3g-shutdowns-pay-as-you-go I have an iPhone SE (2...
Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...
i cannot top up my account. This seems to happen regularly. What’s your problem? **Labels Added**
My ancient MotoE BYOD Pay-As-You-Go phone just died. Service was used as a backup for VoIP and voip SMS. What's the cheapest and quickest way to restore this backup service. Assume just replacing the phone with an equally inexpensive device is the ...