Pay as You Go™
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Resolved! Rogers outage compensation for PayGo customers

I'm seeing a lot of Rogers customers now reporting receiving compensation equivalent to 5 days service on their bills. But how will PayGo customers be compensated  and when? There are several different prepaid plans. I have a grandfathered "Talk Anyt...

OLDYELLR by I'm a Senior Advisor
  • 693 Views
  • 12 replies
  • 1 likes

Pay as you go changed?

Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...

prepaid (pay as you go) call/billing history

I have had a Pay as you Go plan with Rogers since 2007, same plan too. I am in the states and only travel up these once in a while. This has been the easiest/cheapest way for me to go. Up until just recently I was able to go online and view all activ...

PAYGO Rate Increase

We were grandfathered on a "By the Minute - All Day" plan.  Starting 2020/10/14, the rates increased. Old rates  1st 5 minutes/day 0.35/minute, after that 0.15/minute, SMS 0.30/message New rates  all calls 0.60/minute, SMS 0.60/message That's an incr...

xxyyz by I've Been Here Awhile
  • 2253 Views
  • 17 replies
  • 0 likes

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 2882 Views
  • 45 replies
  • 1 likes

Rogers went down

So we had no service for 24 hours just like those who have monthly bills   How will Rogers compensate us?   Will we have an extra day added to our expiry date?   Cash added to our accounts?   Or we just be ignored?     ***Edited Labels***

fiona59 by I Plan to Stick Around
  • 192 Views
  • 2 replies
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Resolved! How to remove Data Add-on? (PayAsYouGo)

Hi there,Since Rogers has stopped online functions such as top up, view history, I cannot change / remove the PayAsYouGo Data plan as well.I am currently outside US/Canada, and called 1-800-575-9090, then:Main menu (voice) > press 3 > press 2 > enter...

HowardL by I Plan to Stick Around
  • 341 Views
  • 6 replies
  • 0 likes

Resolved! $12 Talk and Text plan ????

I have just been charged $12 for my $10 talk and Text plan. I can't find any information on $12 plans! Is this simply an increase to my $10 plan with no servie changes?        ***Edited Labels***

Bill2341 by I've Been Here Awhile
  • 3633 Views
  • 7 replies
  • 0 likes

Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've Been Around
  • 259 Views
  • 1 replies
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Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a Senior Advisor
  • 2244 Views
  • 9 replies
  • 0 likes

Resolved! 1-800-575-9090

I need to talk to someone. I was told to call 1-800-575-9090.  Will I be charged 60 cents/minute?  Or is it free to use this particular number for Pay as You Go clients?       ***Edited Labels***

Jackthe3rd by I've Been Here Awhile
  • 750 Views
  • 4 replies
  • 0 likes

Error message "Failed" when sending texts

Both my wife and myself have Pay as you go plans as well as the same phone models. For the past month we have been getting quite a few "Failed" messages when sending texts from both phones. The strange thing is that some texts are going through while...

Resolved! Pay As You Go Webpages displaying in mixed French and English

Whenever I am topping up my Pay As You Go plan or looking at account plans,  the webpages are displayed in mixed French / English.  If I select French at the top, everything displays in French, but when I select English, I get both French and English...

KuyaG by I've Been Here Awhile
  • 3276 Views
  • 24 replies
  • 0 likes

Resolved! Do the pre-paid plans work at 5G speeds?

Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Rogers has a 5G network, and their regular monthly plans...

mindKILLER by I've Been Here Awhile
  • 965 Views
  • 3 replies
  • 0 likes