Pay as You Go™
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Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 11574 Views
  • 10 replies
  • 0 likes

Did Rogers Discontinue the $100 Pay As You Top-Up voucher?

I went to buy a top up card at the usual places. First the pharmacy. The clerk scanned the Rogers card thing and then I paid the $100 plus tax ($113) with my credit card. Then the clerk told me he had to refund me because it did not activate at Roger...

Danno by I plan to stick around
  • 1575 Views
  • 14 replies
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Looking for a simple phone plan

We're looking to get rid of our home phone and switch to a simple mobile phone plan for my husband. He just wants talk and text, nothing more. What do you recommend? Is there anything available that isn't a smart phone?   **Labels Updated**    

ProfLeigh by I've been around
  • 379 Views
  • 4 replies
  • 0 likes

Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've been around
  • 1394 Views
  • 2 replies
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Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 1521 Views
  • 9 replies
  • 0 likes

"Silent" SMSs on iPhone

We have a new iPhone SE (3rd generation) on a grandfathered PAYGO plan (0.70/SMS, 0.70/minute); the iPhone is synched with an iPad. We do not use SMS, and with the previous "dumb" phone, Rogers always credited us for incoming SMSs.With the iPhone, we...

xxyyz by I plan to stick around
  • 1708 Views
  • 13 replies
  • 0 likes

Phone goes to SOS and no signal randomly

Mother in Law is on a pay as you go plan, been that way for years. Recently, in the last 6 months her signal is intermittent and goes to SOS. Happens indoors and outdoors. I upgraded her to a new Iphone13 the other week and had Rogers put in a new si...

rjag2034 by I've been here awhile
  • 1955 Views
  • 10 replies
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Resolved! Pay as you go changed?

Hi, I have been on Pay as You Go for a long time now and it seemed to have changed. I do not use my cell phone much, so I just put $10 a month on it. The way it used to be was that I had the $10 dollars in the balance and then the next month, I'd put...

$100 top up expire date short than before?

Hi there, I just top up for $200 by using vouchers 2 $100 vouchers, (input one by one at one call), then checked the expire date is 2024-01-11.But i remember that before,  every $100 can extend the expire date 360 (or 365) days, so the $200 top up sh...

HowardL by I plan to stick around
  • 3474 Views
  • 13 replies
  • 0 likes

Resolved! Migrating From Old Android to iPhone

I've had this LG  E-410B Android phone on my grandfathered Talk Anytime plan for about 10 years and just turn it on and take it with me when I leave the house. It's long in the tooth, out of space and my personal email no longer works. I've been give...

OLDYELLR by I'm a senior advisor
  • 1295 Views
  • 6 replies
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Prepaid account

I have an account for my phone and my husband's we only use talk and text and don't do a lot of either.  I switched to prepaid and requested an email on how to make payments and have them credited to the prepaid phone.  Signing in to the account numb...

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 16385 Views
  • 64 replies
  • 1 likes

Number Cancelled by Rogers without knowledge.

Hi, ok so. I was moving out of the country for a while in November 2023. Therefore, switched to pay as you go from postpaid on the day of departure. I was given confirmation over the call that my number will be switched instantly and the call would d...

K1498 by I've been around
  • 478 Views
  • 1 replies
  • 0 likes

Mexico with Prepaid plan

Hi. Going to Mexico for a week. Current plan is $25 Talk & Text. That is supposed to include international text, but even in Newfoundland and Algonquin Park my phone says Emergency Calls Only. So what can I expect for service while traveling outside ...

unun4848 by I plan to stick around
  • 959 Views
  • 2 replies
  • 0 likes

Resolved! Receive SMS Text abroad

Hi, Can the Rogers Pay As You Go plan receive SMS text at Japan?   Thank you.   **Labels Added**    

shmcheng by I've been around
  • 3951 Views
  • 10 replies
  • 0 likes