Pay as You Go™
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Resolved! Moving to Chatr

Well, the day has come and Rogers has admitted we are no longer wanted.   My use is less than $6/month, so Chatr is my best option.   I have been on hold waiting to talk with a rep for 68 minutes at this point.   Has anyone managed to talk with one? ...

fiona59 by I plan to stick around
  • 5688 Views
  • 38 replies
  • 0 likes

Rogers (and Fido) Pre-paid Phone Service Ending December 16, 2024

I saw a few recent posts "hinting" at this, however, I received a text today confirming the following:  I've therefore started this thread on the topic.   1. Rogers (and Fido) Prepaid services will no longer be available after December 16, 2024. 2. I...

57 by Resident Expert
  • 28654 Views
  • 126 replies
  • 2 likes

Resolved! Cannot Top Up

Hi, I am trying to top up my pay as you go phone and all it does is talk about a "exclusive offer" and wants to transfer me to talk to someone! I just want to add money on my phone!! I saw something on here saying about the prepaid is ending on Decem...

Resolved! moving phone to monthly plan

Not sure if this is correct forum ...   My elderly mom has had pay-as-you-go (talk & text) for many years. However, she has started to use her mobile phone more often. Also, I just read that pay-as-you-go is being discontinued later this year.   All ...

rdms by I plan to stick around
  • 1304 Views
  • 8 replies
  • 0 likes

Did Rogers Discontinue the $100 Pay As You Top-Up voucher?

I went to buy a top up card at the usual places. First the pharmacy. The clerk scanned the Rogers card thing and then I paid the $100 plus tax ($113) with my credit card. Then the clerk told me he had to refund me because it did not activate at Roger...

Danno by I plan to stick around
  • 8583 Views
  • 16 replies
  • 1 likes

Resolved! able to view plan, bill online after transfer to post-paid?

Hi there, Since some discussions have been there about transfer from prepaid to postpaid and some mentioned there is no "written proof" about the new plan, committed period and balance return, I just wanted to ask:Is it possible to view account detai...

HowardL by I plan to stick around
  • 504 Views
  • 5 replies
  • 0 likes

Resolved! Calls I did not make

On February 7 I switched from an ancient Android phone to a used iPhone S at the Rogers store. The agent verified it was working by calling the new phone and letting it ring, but not answering. Yesterday I downloaded my call history and see this: Cal...

OLDYELLR by I'm a senior advisor
  • 3553 Views
  • 16 replies
  • 0 likes

Locked Out of PayGo

Was entering my credit card number to make an online purchase, when Rogers broken telling me I had insufficient calls I needed to Add Money. I was unsuccessful in trying to Add Money and now I’m locked out my iPhone. I cannot add money on Rogers.    ...

How to Cancel Pay as You Go Account?

Does anyone know how to cancel a pay as you go account? The 1-800-575-9090 phone number has NO options to speak with a human being. And of course live chat is unavailable for pay as you go customers. I am very uncomfortable with rogers having my pers...

vgh by I've been here awhile
  • 21569 Views
  • 27 replies
  • 1 likes

No Call/Transaction History on PAYGo Account

I tried to view my Call/Transaction history today, but instead of being able to see it, I get the following message instead:   "Are you an existing Rogers Prepaid customer?  Give us a call at 1-800-575-9090 or visit a Rogers store for help managing y...

57 by Resident Expert
  • 21248 Views
  • 67 replies
  • 2 likes

Pay As You Go transfer to Chatr

So, is it possible to transfer my balance to Chattr to take advantage of the $15/month plan?  I rarely  use my phone and this plan includes a small amount of data.   Has anyone done this?  Or would it make more sense to stay PAYGO and just pay for th...

fiona59 by I plan to stick around
  • 1937 Views
  • 2 replies
  • 0 likes

Resolved! Getting verification codes by SMS

Yesterday I tried signing into one of my banks and was asked to have a security code sent to my cellphone which I then had to enter before I could continue.  Since my cell is normally off at home, it took a while for it to boot and update and it took...

OLDYELLR by I'm a senior advisor
  • 13798 Views
  • 10 replies
  • 0 likes

Looking for a simple phone plan

We're looking to get rid of our home phone and switch to a simple mobile phone plan for my husband. He just wants talk and text, nothing more. What do you recommend? Is there anything available that isn't a smart phone?   **Labels Updated**    

ProfLeigh by I've been around
  • 1208 Views
  • 4 replies
  • 0 likes

Using FaceTime on My iPhone12

Who gets charged if I use Face Time on my i12 phone: the sender or the receiver?  I have a Talk&Text plan, Pay As You Go account with Rogers.  Thanks!    *** Edited Labels***

abbys by I've been around
  • 2010 Views
  • 2 replies
  • 0 likes

"Silent" SMSs on iPhone

We have a new iPhone SE (3rd generation) on a grandfathered PAYGO plan (0.70/SMS, 0.70/minute); the iPhone is synched with an iPad. We do not use SMS, and with the previous "dumb" phone, Rogers always credited us for incoming SMSs.With the iPhone, we...

xxyyz by I plan to stick around
  • 3192 Views
  • 13 replies
  • 0 likes

Phone goes to SOS and no signal randomly

Mother in Law is on a pay as you go plan, been that way for years. Recently, in the last 6 months her signal is intermittent and goes to SOS. Happens indoors and outdoors. I upgraded her to a new Iphone13 the other week and had Rogers put in a new si...

rjag2034 by I've been here awhile
  • 4585 Views
  • 10 replies
  • 0 likes