MyRogers & Rogers Apps
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A Terrible Experience

I used MyRogers to place an order for a new mobile phone two days ago, with pickup in a Rogers store. Changed my password before ordering, as I don't use MyRogers very often. The order was accepted and the store called the next day for me to come and...

dnforrest by I've been here awhile
  • 444 Views
  • 2 replies
  • 0 likes

Resolved! Ignite App not working

Hello, We just had our ignite TV boxes installed yesterday.  Last night we tried to log into our desktop PC, IPAD and Iphone with the ignite TV app or using the ignite website and none of those places would successfully log us in.  We called rogers h...

LindseyN by I've been around
  • 598 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Will Not Launch on Chromecast

First off Ignite works on all of our devices.The problem is when we try to cast on the TV using Chromecast. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. However that's as good as it gets....

kevlar1ca by I've been here awhile
  • 4724 Views
  • 6 replies
  • 1 likes

Resolved! ON Demand freezes 11 minutes into program

Why do On Demand programs casted via Chromecast freeze exactly 11 min into the programming? It cannot be “unfrozen” resulting in abandoning the program. Said it once, will say it again - am astonished that Roger’s cares so little about the many, many...

Kookla123 by I'm here a lot
  • 538 Views
  • 1 replies
  • 0 likes

Total internet schedule or new device control

Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...

Unable to log into the ignite wifi app

I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...

jekuchta by I've been around
  • 439 Views
  • 1 replies
  • 0 likes

The app wont let me sign in

When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...

Resolved! MyRogers app keeps sending welcome message.

I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...

Jayfull by I've been here awhile
  • 777 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV App Issue

Hello, I'm hoping for some insight from experienced users.   We recently switched from Bell to Rogers due to a great offer. Installation went smoothly and 2 boxes, internet and home phone are working fine for a week now.   One thing I cannot figure o...

FBJR by I'm here a lot
  • 1778 Views
  • 7 replies
  • 0 likes

Reporting bug in home connect Android app

Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...

Malechai by I've been here awhile
  • 835 Views
  • 4 replies
  • 0 likes

Sportsnet App Saying Not Subscribed

At the end of July I had to switch off of my legacy equipment/package to Ignite as the old equipment was no longer going to be supported as of late August.  We got a package that included the Sportsnet packages.  The product was standalone TV only as...

AdamChapman by I've been here awhile
  • 1166 Views
  • 4 replies
  • 0 likes