I used MyRogers to place an order for a new mobile phone two days ago, with pickup in a Rogers store. Changed my password before ordering, as I don't use MyRogers very often. The order was accepted and the store called the next day for me to come and...
Hello, We just had our ignite TV boxes installed yesterday. Last night we tried to log into our desktop PC, IPAD and Iphone with the ignite TV app or using the ignite website and none of those places would successfully log us in. We called rogers h...
A few months ago, we were having severe connectivity issues with our home internet. A technician came in and replaced the router, which fixed the original problem, but ever since then, the HomeConnect app has not worked properly. We've tried to get h...
can not open home connect app. getting error recaptcha. on samsung android s20 phone. why is this not connecting? *Added Labels*
First off Ignite works on all of our devices.The problem is when we try to cast on the TV using Chromecast. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. However that's as good as it gets....
When we kicked them off from the app, they started messing with our internet and our devices, in others words, our lives and livelihoods. Anyone else have this happen, and short of cancelling Rogers, what can I do? **Labels Updated**
For a couple months now every time I try to use the MyRogers app to look for new phone deals so I can upgrade my phone I have been getting the "Sorry something went wrong!" error, then when I try to use it on my PC browser I get met with the same iss...
Why do On Demand programs casted via Chromecast freeze exactly 11 min into the programming? It cannot be “unfrozen” resulting in abandoning the program. Said it once, will say it again - am astonished that Roger’s cares so little about the many, many...
As per subject, I am on a Fold 5 and cannot access the ignite tv app past the login. is there a fix for this? Thanks. *Added Labels*
Is there a way to either set a total internet schedule without the person profiles?Or is there a way to prevent new devices from connecting until you give permission?Or is there a way to set a default person for any new device connected?My son has hi...
I sign in and it says something went wrong. ***Edited Labels***
I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...
The services option on my Roger’s app has been greyed out for months. Very frustrating to not be able to view my data usage. I’ve reinstalled the app and nothing? ***ADDED LABELS***
When I try to log in to the app, it just gets stuck on the image of a woman in a red shirt looking at her phone, with the Roger's logo on the page. I have tried opening and closing the app many times, I tried clearing the cache. If I could uninstall ...
Hello, I have a Internet 10 plan with Rogers and when I sign into Rogers website and view my account, the monthly (and daily) usage shows as 0 GB for all months (days). That can't be right since I use the Internet a lot. However the plan Overview s...
I signed up with Rogers Wireless three weeks ago and so far everything is great, but one thing that's bothersome is that the app keeps sending me a message "Introducing the new and improved MyRogers app" as a new message, forcing me to respond to the...
MyRogers app doesn't work, shows only photo of a girl on her phone. I can't view my bill through emails. **Labels Updated**
Hello, I'm hoping for some insight from experienced users. We recently switched from Bell to Rogers due to a great offer. Installation went smoothly and 2 boxes, internet and home phone are working fine for a week now. One thing I cannot figure o...
Hello, the behavior in about to describe only happens in the Android app and not the iOS app . If needed I have screenshots I can share.In device details for a connected device, you can choose a device type. The issue is that when choosing the device...
At the end of July I had to switch off of my legacy equipment/package to Ignite as the old equipment was no longer going to be supported as of late August. We got a package that included the Sportsnet packages. The product was standalone TV only as...