MyRogers & Rogers Apps
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Downloaded shows on tablet not working

I have been downloading shows from my PVR through Ignite onto my Apple Tablet because I don't have enough wifi to stream in our remote location. It was working fine, but lately the shows are not playing. They are either freezing half way into it or p...

lobuzz by I've Been Around
  • 230 Views
  • 1 replies
  • 0 likes

Shows won’t load on ignite app

Many shows’ episodes simply won’t load when you search for them. There should be on demand options but blank squares show up where the episodes should (they are available through the tv, so I know they just aren’t available). This happens all the tim...

Trevor14 by I've Been Around
  • 310 Views
  • 3 replies
  • 0 likes

Ignite TV Mobile App

The information says “ watch anytime anywhere”, this is not true, for some of the content you have to be on your home network , and for all content you have to be in Canada. As a subscriber to Rogers I think “Anywhere” should actually be anywhere you...

Pro1969 by I've Been Here Awhile
  • 14733 Views
  • 34 replies
  • 1 likes

How do I view my bill?

Ever since I got Connected for Success with Rogers, it’s proven to be the best service to my experience…at least by far. But I’m having a hard time viewing my bill as I really need to make some payment. I’m sorry for being late on my payments; didn’t...

Connected by I've Been Here Awhile
  • 1549 Views
  • 1 replies
  • 0 likes

Rogers App and Smart Home Monitoring App Not Working

I am have issues with the Rogers app and Smart home app. It doesn’t work on any of my apple devices. It keeps saying there is an issue and we are trying to fix it!  For the Rogers app this has been going on for about a year! And I just had a smart ho...

BAB31 by I've Been Around
  • 724 Views
  • 1 replies
  • 0 likes

Resolved! Unable to Sign into Ignite WiFi Hub App

Several days ago I attempted to sign into the wifi hub app on my tablet, but the app refused to go any further than the “welcome please sign in” screen. I shut down the app completely and tried again, but nothing changed. I tried the web portal which...

Dire by I Plan to Stick Around
  • 8682 Views
  • 37 replies
  • 0 likes

Home Security AP Crashes

Log into the Home Security AP on Android phone.Try to view live image of any camera and it kicks you right out.(Yes I've re-installed the ap and yes, the phone and the OS are up to date.It used to work.  What have you done?

David5757 by I've Been Here Awhile
  • 390 Views
  • 5 replies
  • 0 likes

Smart Home app will not work on iPhone

I had the Rogers Smart Home Monitoring system installed a week ago, and it refuses to work on my iPhone 11. It will only connect to the camera about once every fifty tries, and although I can arm the system from my phone before leaving the house, I c...

NS21 by I'm Here A Lot
  • 578 Views
  • 4 replies
  • 0 likes

Resolved! Add to cart - but where is cart?

I clicked "Add to cart" on something. Now I see no way to go to the cart to review it before I complete the purchase. This website is terrible! Hard to navigate. Mostly hype and advertising. Unclear information, possibly incomplete.   **Labels Added*...

jc277 by I Plan to Stick Around
  • 504 Views
  • 4 replies
  • 0 likes

Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.)   Would I do better phoning Rogers to se...

jc277 by I Plan to Stick Around
  • 510 Views
  • 1 replies
  • 0 likes

MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've Been Around
  • 329 Views
  • 1 replies
  • 0 likes

Resolved! Rogers MyWifi App Issue

downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea???      **Labels Added**    

dg74 by I've Been Around
  • 791 Views
  • 6 replies
  • 0 likes

Rogers email inbox limitation

I am looking in my inbox for an important email from Feb 2021. Unfortunately the oldest email there is from Mar 2021. I have my Rogers email for 15 years and i deleted only junk and unimportant emails.Does Rogers deleting emails older then a year aut...

Resolved! Ignite tv app - Playback issue: 2111

Please advise how to fix .. started Friday Feb 26 ... when selecting a show to watch (Jeopardy) the screen says: "We're sorry, but were unable to play this video right now. Please try a different channel or program." .... but NOTHING works at all ......

Debhanley2 by I've Been Here Awhile
  • 7190 Views
  • 12 replies
  • 0 likes

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've Been Here Awhile
  • 599 Views
  • 3 replies
  • 0 likes