MyRogers & Rogers Apps
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Texts from Rogers - why

I have received the following txt from Rogers 3 times today. With a different verification code every time. I have not been on MyRogers app in a week. There is no link to click so not likely a scam. But why am I receiving these ? ThanksYour MyRogers ...

IntotoPEI by I've been here awhile
  • 528 Views
  • 2 replies
  • 0 likes

Port Forwarding Issues

Hi I have just switched from Bell to Rogers and have spent the last three days trying (unsuccessfully) to set up Port Forwarding using this new Home Connect App.   I have two big issuesI) Rogers tech support have told me that they do not support the ...

BobK1 by I've been around
  • 1240 Views
  • 3 replies
  • 0 likes

Home Connect App issue - Wifi tab is missing

It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this...

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cwsj by I've been here awhile
  • 3529 Views
  • 21 replies
  • 1 likes

Resolved! MYROGERS APP

Hello, what's with all the problems and error messages with my rogers? Since switching to Rogers internet, I'd had nothing but problems. Now, I'm getting an error message saying. " No active services to manage, You're waiting for activation, so there...

MATT393 by I plan to stick around
  • 872 Views
  • 2 replies
  • 0 likes

Cant Stream

I tried to log in it says error I have uninstall and reinstall still does not work       ***Edited Labels***

Sixxsicx by I've been here awhile
  • 550 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Infinity App : playing dead

Out of the blue (I.e. no updates or changes on my end), the infinity app on my phone thinks I'm offline, when I'm not.I have tried every permeation of uninstalling, reinstalling, rebooting my phone, rebooting the router... meanwhile I am unable to ed...

echoplex by I've been here awhile
  • 930 Views
  • 3 replies
  • 0 likes

Login issues

I frequently encounter the issue of having to reset my password each time I log in to the app. I strongly recommend improving your QA process by hiring skilled professionals who can create comprehensive test plans and test cases to cover all areas of...

Resolved! Tips for Rogers Websites & Apps

Hey Community,   @57 - Thank you so much for putting this together.   Please go through the checklist below when you experience any difficulty in accessing Rogers’ websites and apps; it can help with other websites as well.   Cheers, RogersMoin

Usage details not available.

Hello everyone, I have 5G home Internet from ROGERS and every time I open my MyRogers application On my iPhone to check how much data I used I can’t and I see that the usage details not available so anyone can help or had the same problem before and ...

Resolved! HomeConnect mobile app constant login frustrations

Greetings from the void. I have returned to provide feedback on the HomeConnect mobile application. I am a fan of my Rogers Ignite TV. Most features of my TV, Internet, and phone have worked well and my interactions with Rogers support have been posi...

Kromtara by I plan to stick around
  • 2265 Views
  • 6 replies
  • 3 likes

Can’t sign in to home connect app

Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...

Jake44 by I've been here awhile
  • 7691 Views
  • 19 replies
  • 5 likes

Incorrect Address in MyRogers

Hi,   I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues.  When I view my internet in myrogers either in the browser or the app I get a missingInfoError  "Sorry so...

gnn876876 by I'm here a lot
  • 429 Views
  • 1 replies
  • 0 likes

Resolved! Multi-factor authentication

rogers cell phone SMS Multi-factor authentication not working. It is turned on in MY Rogers account  but I never receive a SMS code when logging in ?   ***EDITED LABELS***

sierra1989 by I plan to stick around
  • 11202 Views
  • 24 replies
  • 1 likes

Can't LogIn to MyRogers App

I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes.   ***ADDED...

inohkr by I've been around
  • 1767 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 28977 Views
  • 37 replies
  • 13 likes