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Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time li...

Don_Ca by • I'm a Reliable Contributor
  • 1945 Views
  • 18 replies
  • 0 likes

MyRogers Internet Usage Missing Data

When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12. I can see previous data, etc...

57 by • Resident Expert
  • 2035 Views
  • 47 replies
  • 0 likes

MyRogers App - Sign in button not clickable

Hi there, I am unable to Log into My Rogers App on my IPhone. It lets me log in when I google my Rogers.com. Help with logging into my Rogers app. It lets me type in my username and password and the sign in button is red but does nothing when I hit i...

NickiRossi by • I've Been Here Awhile
  • 1557 Views
  • 11 replies
  • 2 likes

Smarthome app not working

Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in. I uninstalled/installed app no resolution. The app was working past months but since last week it stopped working as...

albert5 by • I'm Here A Lot
  • 1675 Views
  • 18 replies
  • 0 likes

Error 30111 - Cannot Access Rogers Anyplace

Got this message today. 30111 : To use Rogers Anyplace TV, your MyRogers profile must be linked to an active Cable TV subscription. To check your profile, go to rogers.com/myrogers. I checked mergers and the TV subscription is setup. Is anyone else h...

MyRogers App - Login Issues With reCAPTCHA

Sorry if this is a repost, but when I tried posting from my iPad things seemed to stall when I tried to submit. Anyway, after months of getting an under maintenance message every time I tried the app from my iPad over wifi, with the latest version I ...

dy1960 by • I'm Here A Lot
  • 2858 Views
  • 19 replies
  • 0 likes

Resolved! MyRogers App Review

Very user friendly but. Sometimes it doesnt always show my my user details right away. But doesnt take long usually. Also I'd like to see the full details like each individual dollar that's charged against so I can add it up myself. But all in all ve...

Rot1kus by • I've Been Here Awhile
  • 831 Views
  • 2 replies
  • 0 likes

Ignite TV App - Recorded Video Picture Quality

Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...

Garminbozia by • I've Been Here Awhile
  • 1955 Views
  • 10 replies
  • 0 likes

MyWiFi App - Connection Issues

I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on th...

MEESEEKS by • I'm Here A Lot
  • 2791 Views
  • 9 replies
  • 0 likes

Ignite TV App - Download & Go Feature

I am so sorry but this defies the whole purpose of using this app unless the purpose of the app is mainly to make money by using data. When I go the gym, I use the wifi provided there. Every time I use the app to watch something recorded, it keeps go...

AdamTFC by • I've Been Here Awhile
  • 1993 Views
  • 6 replies
  • 0 likes

MyRogers Usage Always Wrong on Infinite Plan

A couple months ago I switched to an Infinite unlimited plan, with 10+10GB max data. First the MyRogers app shows usage of 8GB out of 10GB max data so I will quickly lose after agreeing to upgrade from a 13gb plan to 20, yet now I get 10. Then they a...

jay99 by • I've Been Here Awhile
  • 871 Views
  • 2 replies
  • 0 likes

Resolved! MyRogers Navigation Issues

You can sign in and it seems to load a page and then it goes blank and reloads goes blank...rinse and repeat. At least on my end. Using FFox 73.0.1. ***Added Labels***

Webster01 by • I Plan to Stick Around
  • 1296 Views
  • 4 replies
  • 0 likes

Resolved! Ignite Wifi Hub App Feedback

Very good app, keep up the great work! Here are some features that I'd love to see in future updates: 1) More accuracy for time limits. Time limits are often exceeded by 15-20 minutes. 2) Being able to "unpause" device(s) for a specific duration of t...

byrongaum by • I Plan to Stick Around
  • 1471 Views
  • 8 replies
  • 1 likes

TSN App

Trying to access TSN 5 on the TSN app but won't allow me to wondering how to fix this.

hjarlette by • I've Been Here Awhile
  • 3149 Views
  • 9 replies
  • 0 likes

Ignite WiFi Hub - Scheduled downtime not working

I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...

Andy1977 by • I've Been Around
  • 2064 Views
  • 30 replies
  • 0 likes

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

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