Difficult to unpause and wake up wifi for individual profiles

[lman13]

I posted this as an app review and got a developer response saying to post it here.

Every morning, the HomeConnect app says my son’s Internet is on and his devices are connected, even though they are not because we have screen time limits. In order to get it to work again, I have to pause his Internet, then close the app so that the app recognizes that the devices paused, then I have to open the app and unpause it, then close the app again so that the app recognizes the devices unpaused, and then finally I have to wake it up. Only then will his devices actually connect. This might straight up be the worst I’ve ever used.

Here is a screen recording.
https://share.icloud.com/photos/07f9TelHXdjQghiWcx9SH-teA

[RogersCorey]

Good morning @lman13,

I can certainly understand the frustration here.

Do you have this same problem with any of the other user profiles in your home? Have you tried deleting your son's user profile and recreating it as a troubleshooting step?

Regards,

RogersCorey

[lman13]

I just tried. It does that with all the profiles. It’s just my son’s which we have on a schedule, so we’re regularly pausing and unpausing.

[RogersCorey]

If you haven't yet tried uninstalling and reinstalling the app, that would be the next step.

If you've already tried that, we may need to escalate a case for further investigation.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[lman13]

I uninstalled and reinstalled the app this week and it did not fix the problem.

[RogersTony]

Hello, @lman13 

Thanks for confirming that for us. 

Please follow the steps in the post above yours to send us a private message so we can investigate this further for you.

RogersTony