Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
Hi, I just bought a new Lenovo M9 Tablet (Android v13) and I downloaded the Ignite TV app from the Google Play Store. The app downloaded fine but when I try to watch live TV or I try to see a recording, I get this message. "We've got a location prob...
I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...
Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...
Why is my data not showing on my app ***Added Labels***
I am very grateful to Harsha for his hard work, patience and timely help.
Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...
Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...
I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...
On an iPhone, can get the splash screens but when I go to log on, get a blank page. Is this a known issue? Reboots and app reinstalls of no use **Labels Updated**
I saw a message in the MyRogers app that I can now monitor my usage from the homescreen on my iPhone. I can’t find any documentation on how to do this. Any help would be appreciated!
I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...
I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on? ***Edited Labels***
After logging into Ignite Homeconnect app, on the home screen it says "Upgrade for this experience - To use ignite app, you will need to upgrade your service/equipment." I have contacted Rogers Support numerous times and they escalate it to the En...
I've been trying to make a payment online using both my phone and my PC with my Visa and I keep running into an error message. Nothing wrong with the card, it works elsewhere. But the website keeps saying it is running into an error. What can I do?
MyRogers App will not show data usage or works then stops. A common problem for iPhone users. Beyond the basics don’t bother trying to fix it. You can’t. The app needs to be designed. ***Edited Labels***
I can cast every other app from my iPhone 15 and my spouse iPhone 13 but we cannot cast ignite tv ***Edited Labels***
I recently went into my Ignite Home Connect App and it tells me I need to "Upgrade for this Experience". I no longer have access to the Ignite features to control my network. I called into tech support for help and they opened a ticket to fix it. ...
I tried several times to login to Rogers SmartHome Android apt from my cell phone while I was away from home. The Apt does not work at all. The 'SmartHome' apt used to work before while I was away from home. This apt always looks for my home router a...
The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...
