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Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users.  This lasted about 5 days when all of the devices then showed up as not assigned.  They cannot be assigned back to users.  I then discovered that they ARE still assigned, somewhere, because time...

Don_Ca by I'm a Reliable Contributor
  • 2282 Views
  • 18 replies
  • 0 likes

AnyplaceTV Error "Refresh or Try Again Later"

Hello, So I noticed this started happening about a week ago when trying to use the AnyplaceTV feature on my computer. I get an error that comes up that says "TITLE HERE is currently unavailable. Please try refreshing your browser or try again later."...

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Ignite TV App - Recorded Video Picture Quality

Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...

Garminbozia by I've Been Here Awhile
  • 2204 Views
  • 10 replies
  • 0 likes

MyRogers Internet Usage Missing Data

When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12.  I can see previous data, et...

57 by Resident Expert
  • 2571 Views
  • 47 replies
  • 0 likes

NHL Live blocks out the wrong region.

I live in Ottawa. I purchased NHL Live and stream it through my Teksavvy DSL internet. It should block local Ottawa games. It does not. Instead it blocks Toronto games. For some reason the streaming service thinks I am in Toronto. I talked to Teksavv...

MyRogers app no longer stopping data via data manager

We regularly use the mobile app to pause data on our kids phone successfully. Recently, the feature has stopped working. When we turn off data, the kids get a mobile message that data has been stopped, however the data remains accessible. We have con...

Ehv8rr by I've Been Here Awhile
  • 634 Views
  • 3 replies
  • 0 likes

Cannot View Data Usage on App or Browser

I am constantly getting this error on multiple browsers.   You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...

jdf by I've Been Here Awhile
  • 1365 Views
  • 4 replies
  • 0 likes

Resolved! Ignite TV App on iPhone not working

The Ignite TV app on multiple iPhones (XS and not working. Receiving the following error.   Server Error :: TVAPP-00206   Troubleshooting performed Deleted the app and reinstalled. The same error appears. On wifi the error appears Turn off wifi the ...

MyRogers error when linking account

Hi , i just had Rogers Ignite TV installed on March 14 and tried to link the account number i was given on MyRogers but it says the account number cannot be found. Tried a live chat with support but after 20+ minutes i got disconnected. Then tried ca...

JML7425 by I Plan to Stick Around
  • 2798 Views
  • 9 replies
  • 0 likes

Resolved! Ignite TV app working on Mobile not WiFi

This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works...

shaunb416 by I've Been Here Awhile
  • 6734 Views
  • 15 replies
  • 0 likes

Unable to login to multiple TV Apps

Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...

schlotzy by I've Been Here Awhile
  • 769 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App not playing on demand video

When I try to play video from the Starz channel for example using the ignite app I get a connection error TVAPP-00406 sorry we are having trouble retrieving this video. If your internet is otherwise working please try a different channel or program. ...

nighthawk by I Plan to Stick Around
  • 1128 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV App Web Version Requires Flash?

This App requires Adobe Flash when using Windows 10 Pro and Edge (Developers Beta).  Microsoft has indicated Flash will not be supported after December 2020 by any of it's browsers.  Will Rogers be addressing this problem (and please don't point me t...

Philip144 by I Plan to Stick Around
  • 6430 Views
  • 70 replies
  • 1 likes