HI, I am unable to login to the Homeconnect App. I have rogers internet. i have tried - 1. Reinstall app 2. Restart phone(iPhone 12). First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password an...
I bought the Rogers self install modem, and upon downloading the app it keeps on redirecting me to the website over and over. Is this an issue with me alone or other users too? Devs should be on this matter. **Labels Added**
Anyone else having issues with parental controls on the gateway modem? Nothing shows up when in login on the app? *Added Labels*
I've been fighting tooth and nail with your tech customer service for over 2 weeks. I'm no longer able to log in to he home connect app also my setting that I had for parent control are not working. I've done everything that I've read online and been...
Like many others, I am unable to use the Ignite Home connect app. I have a ticket number and have been waiting about a week for the issue to be resolved. I have an Android phone. I put in the login information and it goes on a continuous loop of tryi...
Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installin...
HiThe Rogers ignite home connect app is not functioning on my phone. I have followed all the recommended steps by deleting cache, data, reinstalling the app and restarting my phone but not a chance.When I run the app, I get the sign in page but after...
Hi there, For the past several years, I've been attempting to add a wireless phone number to my Rogers account (at this link). Example: Attempt to add wireless phone number Upon clicking the link to "Add wireless number", I enter my cellphone...
Hi, I just bought a new Lenovo M9 Tablet (Android v13) and I downloaded the Ignite TV app from the Google Play Store. The app downloaded fine but when I try to watch live TV or I try to see a recording, I get this message. "We've got a location prob...
I cannot change any of my details without calling in to a rep. I tap "wifi details" and all I get is a white bar at the bottom of my screen, if I go in through advanced settings to LAN & WAN, it says "we encountered an issue"... this has been ongoing...
Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 diff...
Why is my data not showing on my app ***Added Labels***
I am very grateful to Harsha for his hard work, patience and timely help.
Hi, it appears that many users are experiencing issues with the Home Connect app displaying a message to "Upgrade for this experience." Despite upgrading my gateway four times and having technicians visit my house twice this week, the problem persist...
Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...
I would like to help anyone having issues connecting Rogers Apps to an Apple device.I contacted Roger’s at least 5 times, although most technicians tried to help no one could figure it out. Yes, at least 3 technician’s said they would start a ticket ...
On an iPhone, can get the splash screens but when I go to log on, get a blank page. Is this a known issue? Reboots and app reinstalls of no use **Labels Updated**
I saw a message in the MyRogers app that I can now monitor my usage from the homescreen on my iPhone. I can’t find any documentation on how to do this. Any help would be appreciated!
I want to be able to either assign a connected device to more than one profile or add downtime schedules and time limits alerts specifically to devices not just profiles.For example, I have a profile “kid” which has my kids nintendo, TV, PC, and iPad...
I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on? ***Edited Labels***
