Resolved! Unable to Access MyRogers via Browser.
My Rogers will not launch. Why does My Rogers not launch when I select it. ***Edited Labels***
Forum Posts
Live TV interrupted by resolved Amber Alert
When I try to watch live tv with the app, viewing keeps being interrupted by Amber Alert that was resolved 8+ hours ago ***Added Labels***
Ignite Wifi HUB Assigned Devices Showing up as Unassigned
We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time...
AnyplaceTV Error "Refresh or Try Again Later"
Hello, So I noticed this started happening about a week ago when trying to use the AnyplaceTV feature on my computer. I get an error that comes up that says "TITLE HERE is currently unavailable. Please try refreshing your browser or try again later."...
Ignite TV App - Recorded Video Picture Quality
Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...
MyRogers Internet Usage Missing Data
When I login to MyRogers I can see everything I need to, however, when I click on Internet, my usage stopped showing details on March 12. There's nothing wrong with the links, it just doesn't show anything after March 12. I can see previous data, et...
NHL Live not HD on desktop & ultawide aspect screen ratio (21:9) not supported.
Couple items: 1. The games do not stream in HD on the desktop PC/website. The PC is hardwired and the internet speed is fine. For reference, I can stream bootleg games in HD side-by-side the lower resolution NHL Live streams.... This happens with all...
MyRogers accounts automatically logging out after clicking the "Profile & settings" tab.
Hi Everyone,I'm new to this community forum.I've recently subscribed to Ignite Internet 150u, and I'm waiting for my wifi router to be delivered.After I log in into MyRogers account and select the "Profile & settings" tab, it automatically logs me ou...
NHL Live blocks out the wrong region.
I live in Ottawa. I purchased NHL Live and stream it through my Teksavvy DSL internet. It should block local Ottawa games. It does not. Instead it blocks Toronto games. For some reason the streaming service thinks I am in Toronto. I talked to Teksavv...
MyRogers app no longer stopping data via data manager
We regularly use the mobile app to pause data on our kids phone successfully. Recently, the feature has stopped working. When we turn off data, the kids get a mobile message that data has been stopped, however the data remains accessible. We have con...
Cannot View Data Usage on App or Browser
I am constantly getting this error on multiple browsers. You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...
Rogers MyWiFi app crashes when running speed test in app
Hi. As title suggests. App crashes unexpectedly when running the speed test function inside the MyWifi app. Cannot use the Ignite wifi hub app because I have the CODA gateway by Hutton (white box).Device: iPhone 12 Pro MaxiOS: 14.3Reproducible: Each ...
Resolved! Ignite TV App on iPhone not working
The Ignite TV app on multiple iPhones (XS and not working. Receiving the following error. Server Error :: TVAPP-00206 Troubleshooting performed Deleted the app and reinstalled. The same error appears. On wifi the error appears Turn off wifi the ...
Something went wrong. Try restarting the app or try again later. (1009)
I am a techie so I want a PRECISE answer to this question. What does Error 1009 mean? I have installed and uninstalled the app numerous times, I have cleared the data via the apps section. I have a sneaky suspicion it has to do with my GOD GIVEN RIGH...
MyRogers error when linking account
Hi , i just had Rogers Ignite TV installed on March 14 and tried to link the account number i was given on MyRogers but it says the account number cannot be found. Tried a live chat with support but after 20+ minutes i got disconnected. Then tried ca...
Rogers Ignite WI-FI Hub App Not Working After Update
I'm having a major problem with the android smartphone Rogers Ignite WiFi hub app version 3.19.0.2020010061612305, previous to this version I had no actual problems with the previous versions before October. It's not recognizing that I have Rogers Ig...
Resolved! Ignite TV app working on Mobile not WiFi
This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works...
Unable to login to multiple TV Apps
Hi. How do I refresh permissions so my apps work? None of my AppleTV or FireTV apps work (e.g. CNN Go, Global, Sportsnet, etc.). They apps say that I do not have their service through my provider. Rogers Tech support says the issue is with all the ap...
Resolved! Ignite TV App not playing on demand video
When I try to play video from the Starz channel for example using the ignite app I get a connection error TVAPP-00406 sorry we are having trouble retrieving this video. If your internet is otherwise working please try a different channel or program. ...
Resolved! Ignite TV App Web Version Requires Flash?
This App requires Adobe Flash when using Windows 10 Pro and Edge (Developers Beta). Microsoft has indicated Flash will not be supported after December 2020 by any of it's browsers. Will Rogers be addressing this problem (and please don't point me t...
