MyRogers & Rogers Apps
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Resolved! NHL on Sportsnet+

Honestly, how hard can it possibly be to allow the user to select home or away broadcasts?As an Avalanche fan in Canada, I would really like to be able to choose the Altitude broadcast for every Avs game. It was a really nice feature of NHL Live… Why...

PoodleDad by I've been around
  • 745 Views
  • 1 replies
  • 0 likes

Changed my plan

I changed my plan earlier today; however this is not yet reflected in MyRogers account (nor do I have live data usage stats). On the MyRogers app my previous plan is still showing (as well as the amount due / due date). Any idea how long this will ta...

Resolved! Multi-factor authentication turns on by itself.

Please stop re-enabling MFA when I sign on without my permission. I disabled it for a reason, I do not want to be sent on a goose chase to find my phone each time when I try to log in on PC. How do I stop it from turning on again? It feels like I'm g...

Tmothy12 by I'm a reliable contributor
  • 2598 Views
  • 10 replies
  • 4 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 650 Views
  • 5 replies
  • 0 likes

Can't LogIn to MyRogers App

I am on the latest version of Android. Every time I input my id and password to login. The screen freezes and doesn't progress beyond the white page presented. If it is a latency problem, the loading didn't change after waiting 15 minutes.   ***ADDED...

inohkr by I've been around
  • 520 Views
  • 1 replies
  • 0 likes

Unable to sign in to Roger’s Ignite app

I am beyond frustrated. I sign in to ignite using FaceID and/or my password and I receive an error message that “something has gone wrong”. Nothing I do is successful.Issue 2 is that I cannot sign into my Yahoo email either, being sent into an endles...

Ekgaudio by I've been around
  • 344 Views
  • 1 replies
  • 0 likes

Ignite HomeConnect App won't login.

HomeConnect app keeps looping back to the login screen (where you enter your email address) after typing in my password and attempting to log in. Any solutions?Password is correct, if I enter incorrect password I do get a message telling me so.     *...

Unable to Log Into Smart Home App

My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any E...

Can’t sign into MyRogers app

Every time i try to sign in it says “Go to Rogers business self serve app” but the thing is I don’t have a business account, just a personal one. Another thing, even when i try to sign in on the Rogers business app it says the account doesn’t exist?!...

Mangojuice by I've been here awhile
  • 22772 Views
  • 58 replies
  • 1 likes

Unable to use Ignite Wifi Android Application

I am using Google Pixel 4a with Android 13.I have installed this Ignite Wifi application from play store on 30 August 2022.When I open the app , it opens up a browser window to login with my Rogers portal credentials.After successful login, browser c...

Rogers App and Smart Home Monitoring App Not Working

I am have issues with the Rogers app and Smart home app. It doesn’t work on any of my apple devices. It keeps saying there is an issue and we are trying to fix it!  For the Rogers app this has been going on for about a year! And I just had a smart ho...

BAB31 by I've been around
  • 1851 Views
  • 2 replies
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Data Access Toggle

Hi. Is it safe to use Data Access off/on frequently? I mean... can this affect my data speed or cause any issues afterwards? I read somewhere that pausing data by using this feature may slow down mobile data on the account, and I would need to reset ...

userofred by I've been here awhile
  • 377 Views
  • 1 replies
  • 0 likes

Ignite HomeConnect App suggestion

When I'm working away from home and the modem acts up, I can usually ask a Rogers customer support representative remotely reboot the modem and clear things up. The HomeConnect App offers this feature as well -- when the modem is not in bridge mode. ...

eSIM now available in our Rogers portal?

I read a blog that this has finally become available.  Would the official Rogers mods/admins confirm if this is true?   If it is indeed possible, would you please clarify if there is a cost associated with obtaining an eSIM?   Additionally, I'm inter...

Hmm by I'm a reliable contributor
  • 4710 Views
  • 7 replies
  • 0 likes

Unable to Update Flex Channels

i have not been able to change my Flex channels for 4 days , Are you guys fixing the problem , there is not option to press under manage tv that says change flex channels like there was before , . How long is this gonna take and does anyone else have...

Halo1980 by I've been here awhile
  • 546 Views
  • 2 replies
  • 0 likes

MyRogers Incompatible with Mobile Safari?

Hey there,So I was looking at MyRogers and saw there was an offer to renew my home services contract at the same price but get like immensely more TV. No brainer with the bill about to jump by 110/month!But when I tried to accept the offer, it would ...