MyRogers & Rogers Apps
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Forum Posts

Ignite TV App on Android TV

For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...

Dgftv by I've been around
  • 2620 Views
  • 3 replies
  • 0 likes

Ignite TV App Playback Controls

Why can Rogers Tech people add a PAUSE, PLAY, REWIND and FASTFORWARD button on the IOS app? Bell has it. So why can Rogers add that feature to their Ignite TV app?   *Added Labels*

amo3 by I've been around
  • 2057 Views
  • 6 replies
  • 0 likes

Incorrect Balance on the App

The app said i was caught ip on my bill. Then i get the printed bill and suddenly i owe 97 dollars from the previous bill. This is not the way to do business. I had 2 agents agree that nowhere does it say on the app there is money owing. This is scam...

Donnagb by I've been around
  • 239 Views
  • 1 replies
  • 0 likes

Cannot change plans on myrogers?

I recently moved to another country but want to keep my canadian number, every time i try to change my plan to the bare minimum(text and talk) and click proceed to checkout it tells me the following.   Sorry! Something Went Wrong. We're working ...

Timtam by I've been around
  • 595 Views
  • 1 replies
  • 0 likes

Promotion on Rogers Website Error

When I check my services on the website, there is this message:  Exclusive upgrade offer. Get more for a great price.Ready for an upgrade? Check out this great offer we’ve found for you.   However, clicking on the button says that there is an error o...

geddo by I plan to stick around
  • 540 Views
  • 5 replies
  • 0 likes

SN NOW is Watered-down version of NHL Live

Is there any surprise that Rogers would provide a watered-down version of NHL Live? And I have to pay a higher price to subscribe to it too.   - No longer can we choose which of the home or away broadcasts to watch.  - The site is set up to make it e...

Rich97 by I plan to stick around
  • 4034 Views
  • 18 replies
  • 1 likes

Resolved! Ignite Will Not Launch on Chromecast

First off Ignite works on all of our devices.The problem is when we try to cast on the TV using Chromecast. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. However that's as good as it gets....

kevlar1ca by I've been here awhile
  • 1266 Views
  • 4 replies
  • 1 likes

Unable to view data usage

I can’t view my data usage on my rogers app , it told me to check from my rogers website but it’s not available there as well  

sl6 by I've been here awhile
  • 478 Views
  • 1 replies
  • 0 likes

Crave won't start on my SmartTV

When I go to the Crave icon on my SmartTV, I'm  given the message, "To continue using Crave please update to the latest version of the app". Try as I might, I cannot make any sense of this and "Anna", the Rogers robotic "How can I help?" lady, is use...

JaimeN by I've been here awhile
  • 326 Views
  • 1 replies
  • 0 likes

Unlimited Data at Reduced Speeds

Why is it that Rogers gives us a certain amount of high speed data and then that runs out and the regular speed is extremely slow. It’s not right and not fair. We should all have high speed in this day and age and the “speed pass” this is money gougi...

Miskay by I've been around
  • 1269 Views
  • 1 replies
  • 0 likes

Two accounts for Home Connect app

Hello, I am having trouble connecting two Ignite Internet accounts to my Home Connect application. It instantly gives the contact support message (Yes, I have contacted support). Alternatively, is it possible to disconnect one Internet account in fav...

User9689 by I've been around
  • 851 Views
  • 1 replies
  • 0 likes

Resolved! My Rogers Automatic log out

Whenever i log into my rogers account to see the billing or details on my existing mobile phone plan i get lgoged out within 30 seconds of logging in. I can log in on the app on my phone and it stays in, but no matter what browser, or other computer ...

colechong1 by I've been around
  • 8094 Views
  • 25 replies
  • 6 likes

Creating an account for a relative

A family member has been switched from Shaw TV to Rogers. They do not have an internet account and cannot perform tasks such as selecting Flex channels. I would like to be able to create a Rogers online account in order to help them.   I do not an op...

DAJ3 by I plan to stick around
  • 322 Views
  • 1 replies
  • 0 likes